Answer: No, James Hardie does not recommend Ezi-Grid® Tile Underlay be fixed directly to a concrete floor by nailing or gluing.

Answer: No, when a floor requires waterproofing an appropriate waterproofing membrane must be used as per Australian Standard for Waterproofing AS3740 Answer: No, Villaboard® Lining sheets are for wall and ceiling applications only, Ezi-Grid® Tile Underlay must be used in an underlay application.

Answer: No, James Hardie does not recommend Ezi-Grid® Tile Underlay as an Underlay in an external decking application. Our 15mm or 18mm HPC products must be used as specified in our Decking Construction Manual.

Answer: No, James Hardie does not recommend this method of fixing. You may consider other methods of floor materials or compounds to raise the floor level.

Answer: No, the nail is a 2.5 x 25mm Underlay Nail, which has been specifically designed for this application.

Answer: Yes, at 5 metres and in rooms where there is a change in direction, that is L-shaped rooms and at doorways.

Answer: Yes, you can use Ezi-Grid® Tile Underlay in all floor areas in a bathroom, as long as the product is waterproofed as per the manufactuers instructions. For further details on suitable waterproofing products, contact a waterproofing manufacturer.

Yes, we recommend that you check that the floor is insulated to ensure the system is efficient to run and you reduce potential heat loss.

If the floor is cracked it is advisable to use an anti-fracture membrane, otherwise cracks may transmit through the tile. Also as stated in question #2 you cannot tile over a painted concrete floor.

Concrete Floors must not contain a sealer or finish of any kind. For installing below grade (below floor level, like in basements), we recommend Basement Proofer to prepare concrete floors. First, clean the sub-floor for any remaining dirt and grease. Tiles must be in the room of installation for at least 2 days to stabilize temperature. Never use polyurethane over vinyl tile.

SkimStone is formulated for application over concrete floors. Good adhesion has been achieved over a wide variety of materials but bare concrete is the only recommended substrate for SkimStone floors.

Our technicians do not install floor tile, but we can recommend and coordinate with tile contractors to give your bathroom a completely new look.

Typically the removal and disposal of that type of asbestos containing material is not regulated by EPA (even commercially) if it is in good condition. If the material can be taken up with no significant breakage, there is little risk for fiber release.

Power troweling provides a nice-looking, smooth finish on concrete floors. It creates a "hard cap" (crust) on the surface. But when overdone, the surface becomes shiny and the crust may be very thick (1/8" instead of 1/32"), which may lead to problems. (Uncured lumps pushed into the surface while still plastic will become stress points that may cause spider web cracking later. The thick hard cap may spall as the concrete underneath cures and shrinks.

Yes, it is possible. However, there are some conditions which must be adhered to. Existing floors must be overlayed with at least WBP grade plywood. However, marine ply is best. It must have a minimum thickness 19mm, screwed down (not nailed) at 150mm centres. All timber surfaces should be primed on the reverse side and all edges. It is essential that one uses powdered adhesive with a latex additive when tiling onto plywood.

Yes, when proper installation methods are followed. Exterior applications require special precautions and installation methods. Do not install floor tile on exterior walls unless the product specifically recommends this application.

Ceramic tile in either glazed or unglazed form do not need to be sealed. These products are impervious to moisture and topical sealers will not properly adhere to them. Also, you can not change or alter the appearance or the sheen of a ceramic tile by adding a sealer. Therefore, a sealer in not recommended for glazed and unglazed surfaces.

Tile mosaics are a wonderful, lively addition that complements the appearance of your pool. They can be selected and ordered upon your visit to choose waterline tile.

No, we do not recommend doing this, as a wall is generally a P.E.I. 1 tile, that is it has a very low wearing and will not last very long.

Wall tiles are generally more porous, which helps with their adhesion to walls, the glaze is used more for the appearance, and is resistant to detergents etc. On the contrary, floor tiles have low porosity, with low to medium water absorption, which will give them better technical characteristics, as the glaze is more than the look, it is also used to prevent wear and promote scratch resistance.

The definition of Regulated Asbestos Containing Material (RACM) includes Category I nonfriable asbestos (including floor tile) that has become friable or has been subjected to sanding, grinding, cutting, or abrading. This includes floor tile that is in poor condition and can be crumbled, pulverized or reduced to powder using hand pressure and floor tile that has been removed utilizing mechanical methods.

We would prefer that you did not. Floor heating systems are professionally installed through our trained personnel.

Water and oil will bead up on your floor when sealed as recommended in our Installation Specification Guide. You need only mop it up with a sponge. For routine cleaning vacuum or sweep it, as you would any other natural stone floor or a wood floor. To wipe up, use a non-acid based cleaning product. Warm, soapy water is also fine. AquaMix makes a tile cleaning product, Concentrated Stone & Tile Cleaner, which can be used on your floor. Check their website at www.aquamix.

If the structure of the counter is strong enough to support the weight of the heavier floor tile, then this should be fine.

A tile, whether it be ceramic, porcelain or natural stone is usually a good retainer of heat. Therefore it can often be the warmest floor in your home or building. It depends on the air temperature under the floor and the exposure to sunlight etc. Under-floor heating is a good option to warm your floor but it’s real intention is to provide an efficient, effective heating solution that gives you comfort throughout your home, therefore fulfilling your complete heating requirement.

You can use a two part ‘rubber based or latex modified’ flexible adhesive to tile directly onto the timber. (Ensure the product chosen is manufactured specifically for this purpose). The timber will need to be clean and stable. (You will need to confirm floor joists and spans will be acceptable). This option is best suited when there are concerns of adding extra height to the existing floor and/or in smaller areas not subject movement or high traffic.

No paint must be removed off of a concrete floor before tile can be applied. Removal of Paint can be done by scraping it or a shot blaster machine.

Do not use household dust treatment chemicals on the tile. Use a vinyl floor cleaner and separate finish. Both must be water-based. Vacuums: Do not use a beater brush on a vinyl floor. Use the proper solid floor attachment for vacuuming. NO WAX! Do not wax a vinyl floor. All of our vinyl flooring contains a no-wax finish. The flooring is non-porous and will not absorb wax. It will build up and collect even more dirt.

Yes. However, tile will not bond directly to a wood floor. We recommend the following methods to prepare your wood floor for tile installation: Install Schluter Ditra, from Schluter Systems, with a latex thinset. Then install the tile using a non-latex thinset.