If your IDD calls is to be charged to your department you can use the "NUS IDD" service. Your department's Phone Admin can grant you access based oon your staff ID. Alternatively you can register your DID number with IDD Service Providers.

Yes. If your Staff ID have been given permission to make IDD calls by your department you can use any NUS IPTel Cisco 7940 or Cisco 7960 IP Phone to access the IDD service by pressing the "Services" button and select Option 5 "NUS IDD". You will be prompted to enter your Staff ID and PIN and be authenticated before you can make IDD calls. Note that the same PIN is used for accessing voicemail and the IPTel Options Settings.

The display of the overseas' caller's ID depends on the foreign service provider. If the foreign service provider does not forward the caller's ID to Singtel our IPTel phone will not display the number.

IDD services are not activated by default. You can activate it through the Online Portal. Go to Value Added Services and click Activate IDD Services.

If you have registered for IDD service either by paying $1,000 deposit or applying credit card recurring autopay, you can make IDD calls by dialing :

No. All outgoing calls are barred. Calls to Singapore or other countries can only be made by keying in the *131* code.

Enter Staff ID, '*', PIN and '#' when prompted e.g. "034511*765412#" if your Staff ID is "034511" and PIN is "765412" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>"

You can make SuperLine calls from any telephone number that has been registered with the SuperLine. From BT phones either register with SuperLine CPS to switch all calls to SuperLine or you can just dial the 1461 prefix. From Cable phones you dial an 0800 number and from Mobile phones you dial an 0207 number for access.

We support all good quality IP phones in the market as well as CISCO ATA 186, You can mail us to configure your equipment support@Emegate.com.

Telcom1515 Fax Premium is recommended for fax transmissions. You can make IDD calls using Telcom1515 Fax Premium. However, you will be paying higher rates because we offer premium quality line for fax transmissions. We would recommend you to use Telcom1515 Biz to make IDD calls.

Video IDD calls to 76 operators in 38 countries will be charged US$0.0067 per second (equivalent to US$0.40 per minute) for Video IDD calls originating from the Philippines. Per-second Video IDD charging to the 38 countries will not require the subscriber to register or to utilize a special dialing string or sequence. Per-second Video IDD charging to the 38 countries will be billed in the same manner that regular per-second voice IDD is billed.

If you have registered your NUS DID number with an IDD service provider, you can dial 9+IDD Prefix+country code+area code+number. Note that the IDD prefix excludes Singtel's 001, 013 and 019 services as these are reserved for NUS corporate use only.

You can check for promotional or the latest rates with the Whoops! Helpdesk (603-2145 4567) or the Service Provider's Helpdesk.

Yes, any smart VOICE/smart ACCESS user can make calls to over 200 destinations around the world to/from, both land/mobile phones.

All vacation home phones have a long distance block in place. You can make local calls and you can receive long distance calls but to make long distance calls you need to purchase a long distance calling card or use your cell phone.

No. The TRACFONE International Long Distance service is only available to TracFone Wireless customers who make their international calls directly from their TRACFONE (please refer to the list of over 60 destinations available).

Enter Staff ID, '*', PIN, '*', Charge Code and '#' when prompted e.g. if your Staff ID is "034511", PIN is "765412" and Charge Code is "1" enter "034511*765412*1#" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>" Note that the default Charge Code of '0' need not be entered.

If the caller dials 7 digits from overseas, a recorded message will notify the caller of the new 8 digits number. The caller will then need to dial the 8 digits number for the call to be connected. Please note that the voice message will be on for 6 months from respective date of change from 7 digits to 8 digits.

Simply use your pre-registered phone number to dial 1516 + country code + area code + telephone number to make the call. For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected.

Yes. We can configure your IP phone to operate on IOCall’s system by giving us access to your IP phone settings.

Yes, as long as there is a suitable gateway connected somewhere on the IP network. This may be a separate item, or it may be an IP-PBX. The mm156 and CareStation 156s additionally includes a direct PSTN line connection.

No, you can use one of many free "soft" phones on our website. Visit our product page and download a choice of your soft diallers.

For collect calls to the USA or Canada dial 175. For international calls please purchase a 199 or 197 card from our front desk and/or from Soda Isabel and follow instructions on the back. 800 numbers for different phone carriers are posted on the phone list in your room and on the back side of the door by the computer. Our number is ++506-221-1169. For local calls from the main guesthouse, the apartment, the hostel rooms and the annex please dial 9 first ? all numbers in Costa Rica are 7 digits.

Simply pick up the telephone and make calls like normal. You'll need to dial the area code and phone number for all calls outside of your area code. If the number you are calling has the same area code as your SunRocket Household Number, all you need to do is dial the last 7 digits of the number, no area code needed. You do not need to dial a "1" for long distance calls, but if you dial a "1" out of habit, your call will still go through.

Yes, we do make house calls. However, we want to make sure your computer is fixed right the first time. This can be best accomplished in our shop, where we can take the time to do a complete system diagnosis in a secure environment. We don’t feel like your getting your money’s worth in the few minutes that we can spend on your computer during a house call. Most of the problems encountered with today’s computers require one or more diagnostic scans to be run.

Yes, the phones are available for your use during our normal business hours. Use of the telephones is restricted to conducting job search activities only.

Just need to purchase a Phone adaptor which includes all of the software that you require. We provide demo Personal Phone Gateway (PPG) that enable you to place free international land line calls to most of the countries around the world (no per minute or monthly charge).

Yes. Our on hold service is compatible with virtually all IP phone systems. However, a few IP phone systems do not have an external moh (music on hold) port. With those systems we can provide a special audio file (usually a compressed wave file) that can be directly loaded into the phone system’s server. FAQ Index

Soft IP phones are telephones implemented in software to emulate hard phones by using the soundcard of a host computer for audio and the network card of the host computer for call connection. There are many free soft IP phones that run on Windows, Linux or Macintosh and will connect via Asterisk. A headset connected to the soundcard is recommended for serious use of soft phones.