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Frequently Asked Questions

What do I do if I receive a damaged shipment?

Frequently asked questions about AliMed
if you receive a damaged shipment call the carrier and report it. depending on the value they may come and do an inspection. They will provide a ref(claim) number. Then call Alimed at 800 225 2610 with the information and we take it from there. Damaged shipments must be reported within 5 days of receipt.
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The Palm Tree Group Online :::::
All damage claims must be completed within 30 business days of receipt of merchandise. Should you receive a package that appears to be damaged, please refuse the package and contact Customer Care at 1-800-778-4718. Once notified, we will file a claim for the goods shipped, issue credit for the damaged goods, and ship replacement goods.
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What happens if I receive a damaged shipment?

Aunt Sally's Frequently Asked Questions about pralines and b...
We take extra precaution in packing all merchandise to avoid breakage during shipment. All glass items are wrapped in air-bubble cushioning and when needed are packed with polystyrene or starch packing peanuts. But in the event that a merchandise item does break during shipment, please contact us through e-mail at service@auntsallys.com or our toll-free number at 1-800-642-7257 Monday through Friday from 9 AM to 5 PM Central Time.
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What do I do if I receive my shipment damaged?

ELF Early Learning Furniture | FAQs
If your item is damaged, refuse the shipment. In the event that you are unable to refuse the shipment,
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What do I do if I receive my order and it has been damaged during shipment?

Bob White Stripes and decals. Ford Licensed and Official Ste...
Orders that you receive damaged must be called in immediately to expedite the claim process with United Parcel Service. Claims after 3 days will not be honored. When leaving your phone number make sure you include the area code. Please call 1-561-483-3526 to file your claim.
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What if any of my shipment is damaged when I receive it?

Fashion Forward, Inc. Buy Handbags Direct
Just send it back and we'll either replace or refund the order. We've never had any problems with UPS damaging a product and our purses are well protected in individual bags and packing materials. Before you send it back, you must call and obtain a Return Authorization Number.
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What if my shipment is damaged?

Hubcaps Plus Frequently Asked Questions
We take every measure necessary to insure you receive your purchase safe and undamaged. However if by chance you do receive a package that was damaged during shipment: Tell them you have received a damaged package and file a claim. Then call 1 (888) 482-2279 or e-mail us notifying us about the damage claim. The carrier will pick up the product for inspection. This will allow them to issue us a credit; once our credit is processed we will ship a replacement item.
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My merchandise was appears to have been damaged during shipment. What do I do?

Frequently Asked Questions
If the package was delivered by insured U.S. Priority mail, immediately take the entire package, exactly as you received it, to your Post Office and file a damage claim. You will not have to pay return shipping and you will receive a full refund from the U.S. Post Office in about 3 weeks if they accept your claim. If the package was delivered by UPS or FEDEX, immediately call your local UPS or FEDEX for pickup.
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What if an item is damaged in shipment?

Frequently Asked Questions HOW TO ORDER
If an item is damaged in shipping, please contact the shipper to request a claim form and follow their claim procedures for damaged goods. Then contact our Customer Service Department at 1.800.970.9941 for a replacement or exchange. High value shipments are fully insured with the shipper. Return to Top
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What happens if I receive my item and it has damaged from shipment?

Modern Furniture Payment, shipping, delivery questions for M...
This situation rarely occurs, but if your modern furniture product has damaged upon delivery. You the customer MUST make note of the damage immediately on the delivery invoice to insure YOU have the right to claim for damages. FAILURE to make note on the freight invoice at delivery will VOID all recourse of replacement. Promptly notify customerservice@ModernNova.com immediately during the time of delivery If the delivered carton is severly damaged.
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WHAT DO WE DO IF A SHIPMENT ARRIVES DAMAGED?

Flagpoles Etc.: Flagpoles, flags, flagpole accessories: FAQ
If Damage is unacceptable to you, please refuse the shipment and the carrier will return the shipment. then contact us and we will have another shipped out to you.
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What if the shipment is damaged or incomplete?

FAQ - Frequently Asked Questions | Online Generic Pharmacy
In such instances, contact our support division, and we will gladly resend the parcel, or refund the payment amount. View our policies for detailed information. If your order is for 90 or more pills of the product, it will be shipped in installments. The first includes the first 30 pills (plus 4 complementary pills), and the second will arrive with the remaining balance after a week.
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If my shipment is damaged or contains the wrong items, what do I do?

StenSource International: Frequently Asked Questions
Please contact our Customer Service Department for return information immediately within 10 days of receipt of your order. If you have received the wrong product, then the right product will be sent to you immediately. If the product was damaged, you will need to keep all boxes and packing material so a claim can be filed with UPS. Back to Top
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Frequently Asked Questions
Please email us for information on returning loudspeakers. We will arrange a pickup with you, to get your loudspeakers repaired and or replaced as quickly as possible, so that you can enjoy your Axiom speakers to their fullest with your home stereo or home theater equipment.
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Coca-Cola - Frequently Asked Questions
We will make every effort to ensure that you receive your items in excellent condition. However, in the event that an item in your shipment is damaged, please contact our Order Management team at 877-COKE 612 within 30 days of the order date. You will be asked to return the item to us. When contacting Order Management, please make sure you have your Order Confirmation number available. You can find this number on the confirmation email you received from us.
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New Era Gems--Life Is Rough
If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier.
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FAQ
If your shipment arrives damaged from UPS, refuse delivery and contact us immediately. We will handle all correspondence with the UPS and will arrange for product replacement and return shipping. If you discover damaged items after delivery retain all packing and contact ShopCedar.com support1@shopcedar.com within 3 days. We will coordinate correspondence with UPS and arrange for a replacement and return shipping.
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What if I get a damaged shipment?

Frequently Asked Questions from Jagbits Jaguar Parts
If your product arrives damaged, contact the carrier and notify them that the shipment is damaged. The carrier will come and pick up the package at no cost to you. Please email info@jagbits.com with your order # and let us know that the shipment was damaged. A customer service representative will reply to you with options for replacing your product. Please include a daytime phone number in your email.
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Osage Candles
If damage occurred during shipping, please notify us immediately and keep all original packaging for UPS inspection. This includes all stamps and markings of "Damaged in transit" applied by the shipping carrier. All damage claims must be made within 7 days of original receipt.
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How long does it take to receive my shipment?

DJ Pro - Ordering FAQ (Frequently Asked Questions)
This depends on the shipping method you choose and your location. For more information and estimated delivery times, go to the "Shipping Information" page. Please note: The shipping method you select affects only the travel time after your order is shipped. It does not affect the time it takes us to process your order.
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What if the shipment is damaged or there was an error in shipment?

OMNI FAQ
Please contact us immediately if there is an error or the package is damaged. If possible, refuse obviously damaged packages at the time of delivery and let us know. We will ship a replacement at no additional charge. If there is hidden damage, or the package is left on your doorstep, please notify us. Please save all packaging as the UPS driver will want to see the packaging.
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What do I do if I receive damaged shipment or find breakage inside the boxes?

Panday Glass Craft- Smoking Water Pipes, Sherlock Bubblers, ...
You should count parcels and inspect the shipment before signing the delivery receipt. If you find any damages or shortages, please note it on the delivery receipt along with the signature of the delivery person verifying the same. Save the damaged carton for inspection purposes.
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What should I do if I don't receive all my items or if my shipment is incorrect or damaged?

eBuy: FAQs
You will need to contact the supplier directly to resolve any problem(s) with your order. Contact information and/or instructions are provided on your order confirmation or packing slip.
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