In the event that an item purchased from AirwindZERO is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title. Proof of purchase is mandatory, and discs will be exchanged only. Let us know if there are any scratches or signs of physical damage on the disc. If there aren't any, try the disc on a different player, including (if possible) a computer equipped with a DVD-ROM.

Although highly unlikely, if you do experience any disc read errors we will immediately send you a replacement. We don't use cheap or unbranded blank discs, and only use the highest quality, branded, blank CD-R and DVD-R media. We also use the best quality CD/DVD copiers and disc verification system, so the chances of receiving a faulty CD/DVD are greatly minimised.

GMV Productions will replace any defective DVD or video cassette with another copy of the same title. You must contact us within 7 days of receiving the faulty DVD or video with a brief description of the problem. Before you do, please first check the DVD in your computer DVD drive if possible, or check your tracking control on your video as this may fix the problem. Some older DVD players do not play our DVDs, especially if they are not designed to play DVD-R copies.

Shopping with AirwindZERO is very simple. We use the most common logic found online today. You may fill our order form or simply browse our list of available titles then choose all the titles you need and Email us your desired shipping address along with your desired list so that we could issue an order invoice and instructions on how to pay for your order.

If an item does arrive faulty please email us and advise if you would like us to send a pre-paid mail bag for you to send the faulty item back to us. Once this has been received by us we shall dispatch the replacement No, putting a ship to address in the comments section is not appropriate and would probably be missed as our site automatically ships to the address given in the ship to address fields of the checkout page. You haven't seen hi-def till you've entered The Matrix.

Contact us by e-mail or telephone. Send us the faulty products to our post address. We will send you the correct products and compensate you for your expenses in relation to the return of the faulty goods.

Simply return it to us stating what is wrong. We will happily exchange it for you. Visit our returns page for more info on how to proceed with these returns. If I pay by credit card - Do you specify on my statement what I have ordered ? NO. Bank and credit card statements will not mention sexy lingerie in any way or detail what you have ordered from us. We process credit cards through the Royal Bank of Canada - Moneris Solutions in the name of our parent company LD International.

In the unlikely event of goods being damaged or faulty you need to email returns@xflicks.co.uk quoting your order reference, within 7 working days of receipt. Then return the goods to the Xflicks mailing address listed under Contact. Please include your order reference and your full contact details with the goods. You will need to pay for return postage and it is advisable to obtain proof of postage.

We will replace any faulty item free of charge. Please contact us by email first shop@buzzshop.co.uk. We will require you to return the faulty item(s). Please do not return faulty items to us without contacting us first.

We will ensure that goods are dispatched to you in perfect condition. In the unlikely event that any mishap has occurred during mailing, please telephone us on 01484 533535 or email us at office@carefill.co.uk immediately and we will dispatch replacement goods as soon as possible.

We will replace any faulty item free of charge. Please contact us via our sales@thehardstore.com. We will require you to return the faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first.

We have a strict checking system before items are sent out, but unfortunately a few items may get through or get mixed up. If this happens then please accept our apologies and email us at care@ninecolours.com, and we will advise you of the procedure.

Lights4fun cares about its customers and we immediately replace the product for you or offer you a full refund - which ever you prefer. All our products are protected by a full twelve month warranty. See our Returns Policy.

Please feedback to Play! Customer Service when this happens. We will check if the disc is indeed faulty and revert to you on the course of action.

We carefully check all our t-shirts to ensure there are no problems before we send them to you. If a t-shirt has been damaged in the post, please let us know as soon as possible, so that we investigate this.

You can check which DVD you have out by going to My whishlist. We will only send you the DVD from your ?wishlist?. In case all the DVD from your wishlist are unavailable, we will let you know immmediately by email. You will then have to add new DVD to your wishlist to receive more titles.

Your DVDs will be presented in high quality super clear DVD cases, with attractive labels with your chosen title printed both on the front and the spines, as well as on the DVD disc itself.

If you receive any goods that are faulty please let us know as soon as possible, so we can replace them for you. All our products are covered by a 30day workmanship warranty.

In the event that you receive a product which is not in accordance with your order, please contact us to obtain an RMA number and return it within 7 working days, starting from the first working day after you receive the good, and we will give you a full refund within the next 30 days. Likewise, if you receive an order that is faulty, we will be happy to give you a full refund or send out a replacement, if you return the item within 7 working days from receipt of the good(s).

In the unlikely event that you receive products that are damaged or faulty, they may products may be returned at anytime within 30 days of item receipt for a full refund as merchandise credit. Some products, although very rare do have manufacturer faults. In this case we will gladly switch out the product. ERZGEBIRGE PRODUCTS ARE VERY SENSITIVE AND THEY ARE ONLY GLUED. IF SOMETHING SMALL BREAKS OF, WHAT CAN BE EASILY FIXED WITH WOOD GLUE.

Every once and awhile this does happen and we apologize greatly for the inconvenience. Just email our customer service department with the order number and item missing or faulty item. If there is a faulty item please return as soon as possible with the carrier UPS Ground or USPS. In the returned package please include the receipt for the return shipment cost along with what kind of action you would like to be taken next (exchange or refund).

You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage. We must be notified within 3 working days of any items received defective, damaged or if there is a shortfall in the quantity sent. Simply return the damaged goods using An Posts recorded parcel delivery service and we will issue a replacement if available or if required by the customer a refund.

You will receive the VHS tape in either a generic plastic casing or in a cardboard case colored sleeve with a label. The DVD will come in a generic black plastic casing with a label. If you order more than 4 DvDs, they will come in paper sleeves.

A category is available for this purpose on our customer service. You may mention it through this category, and an extra DVD will automatically be added to your account. An electronic alarm will be placed on this DVD in order to block it off at the reception, and repair it with the necessary products, if it is repairable.

Production time will vary by package, and a due date will be included in your agreement, but you can typically expect to receive your final DVD within 4 weeks of your wedding day.