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Frequently Asked Questions

What is ActiveSync?

m-Vision - Mobile Video Entertainment. Anytime, Anywhere.
ActiveSync allows the user to transfer information between the PC and Pocket PC device and synchronize important data such as email, contacts and calendar dates. To do this you require Microsoft? ActiveSync?, software for Microsoft Windows? Powered Pocket PCs and Smartphones.
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mail2web LIVE
ActiveSync is a software application that allows you to synchronize information between your mail2web LIVE account and your mobile device. ActiveSync is integrated into Exchange server 2003 and this provides you with the option of directly synchronizing information between your mobile device and your mail2web LIVE account. ActiveSync can be downloaded from Microsoft at http://www.microsoft.com/windowsmobile/activesync/default.mspx.
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Magellan Professional GPS
ActiveSync is no-charge share-ware program distributed from Micro-Soft. It can be readily download from Micro-Soft's web site. A recent Internet Search for ActiveSync returned this URL: www.microsoft.com/mobile/pocketpc/downloads/activesync35.asp
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PocketMap.com >> PocketMap Navigator >> FAQs
ActiveSync is software that allows you to transfer data from your computer to your Pocket PC. You need to download it and install it on your computer before you can install PocketMap Navigator to your Pocket PC.
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How do I install ActiveSync?

dallab - makes life easier
To install your ActiveSync, just insert your DP900 PDA Phone's CD-ROM into your computer's CD-ROM and follow the step-by-step instructions. After that, you can connect your DP900 to your computer and start synchronizing your data.
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What is ActiveSync and how do I install it?

Microsoft Reader - Support for PC
ActiveSync is communications software that your Pocket PC uses to "talk" to your computer. You probably installed it when you first got your Pocket PC. If you didn't, or if you're not sure, review the documentation you received with your Pocket PC. You can also download ActiveSync here .
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ActiveSync via Bluetooth - How?

DC's MPx220 FAQ
Critical: Make sure the COM port in Active Sync matches the COM used by your Bluetooth adapter (i.e. have both use COM5). If you've followed these steps, you should now be able to launch ActiveSync on the Phone and then pick: Menu -> Connect via Bluetooth.
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Is there a way to get ActiveSync working through my Terminal Server session?

Frequently Asked Questions About Terminal Services
This message can appear because a user trying to log on is not in the Remote Desktop Users group, or because an account has no password. Starting with Windows XP, accessing network resources such as Remote Desktop and file shares requires that you have a password associated with an account. Yes. Terminal Server is working now for you because it is in the grace period.
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Why can't I Activesync my SP5 to my PC?

FAQ - SP5
If you are experiencing difficulty connecting your device to your PC, please follow the following check-list: Ensure that you are running Windows XP with Service Pack 2. You can check this by going to Start > Control Panel > System. On the "General Tab", you should have 4 lines of text under the "System" line. The final line should say "Service Pack 2". If it does not, then you should run Windows Update on your computer to download Service Pack2. Check you have Activesync 4.
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What is MS Exchange ActiveSync?

Microsoft Exchange ActiveSync is a protocol developed by Microsoft and licensed by Palm. It allows applications to talk directly to MS Exchange Server 2003 - in most cases without any additional middleware. Prior to Exchange ActiveSync, access to native Exchange was only possible through the use of third-party servers installed behind the firewall (for example, Good, RIM, Visto, etc.).
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How do I create a partnership with ActiveSync?

NOVA Research Company -- Products: QDS™ FAQs
Before you create the partnership, it's generally a good idea to define a device ID for your Pocket PC. From the Pocket PC, select Start | Settings and then tap the System tab. Next, tap About then the Device ID tab. Next, enter a unique name in Device name. Then, tap ok. Now you are ready to create a partnership. Place the device in its cradle. ActiveSync will automatically detect the device and launch the New Partnership wizard. Follow the instructions on the screen.
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I am having problems with ActiveSync, where can I find some answers?

WM5 FAQ (All Versions) - Links and Answers to Common Questio...
Yes and no. SD WM5 was taken from a ROM dump on an i730, so it's a generated file to give us a working version. It was taken from a phone with the same Verison of the other two, so it's practically identical. However the SD WM5 file doesn't include any form of Radio Upgrade. Now UO WM5 and VZW WM5 are the exact same file. We have had the link now for a few weeks and those that have already upgraded to WM5 using the 'unofficial' link did actually have the OFFICIAL file.
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Can I perform an ActiveSync over Wi-Fi?

Answers to FAQs
You can only ActiveSync over Wi-Fi if the i730 and the PC you are trying to sync with are both on the same LAN. To do this: In the ActiveSync Connection Setting menu on the desktop PC - select Allow network (Ethernet) and Remote Access Service (RAS) server connection with this desktop computer. Configure Wi-Fi on the i730 to connect to the internet and attempt a manual ActiveSync on the i730 to establish a connection with the PC.
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What is an ActiveSync partnership and do I need it?

Magellan Professional GPS
When ActiveSync tries to connect to a device it prompts the user to set up what's known as a partnership. This is a profile of the connection between the PC and the handheld computer to make data transfers more automatic. Examples of these types of partnership would be synchronizing your Calendar, Contact Manager and Emails from your Office PC to your Windows CE device. When the ActiveSync connection wizard tries to establish a partnership cancel the dialog.
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Why can't I Activesync my JASJAR to my PC?

FAQ - JASJAR
Disconnect other USB peripherals from your PC such as mouse, and restart your PC and soft reset your handset Check your firewall is allowing your PC to communicate with your device. Personal Firewall software may automatically blocking ports (990 and 5721) that ActiveSync is attempting to use. The IP addresses commonly used are 169.254.2.1 on the device and 169.254.2.2 on the PC.
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What version of ActiveSync is used with the S720?

HTC: Support: HTC S720 FAQs
You must use the latest version of ActiveSync (4.5 or later) with Microsoft? Windows Mobile 6.0 software. Remember that you must download Active Sync to your desktop PC before you can sync with your device. ActiveSync 4.5 is included on the Getting Started disk in the S720 box.
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ActiveSync is not recognizing my device, what should I do?

HTC: Support: HTC S720 FAQs
Be sure that you have not connected your device to your PC before you installed ActiveSync. If you did plug in your device before installing, uninstall ActiveSync and start the process over ensuring that you do not plug your device in until after ActiveSync has been installed. Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first. Perform a Soft reset on the device while it is plugged into the PC.
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Where can I get the latest version of Microsoft ActiveSync?

Microsoft Global Contact Access Frequently Asked Questions
You can download ActiveSync from the Windows Mobile Web site: http://www.microsoft.com/windowsmobile/downloads/default.mspx.
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What version of ActiveSync is included?

iPAQ h22xx Series FAQs - Aximsite
ActiveSync 3.7 is included in the CD; the latest version of ActiveSync is available from Microsoft. Pocket PC 2003 requires the use of ActiveSync 3.7 or later.
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Q4) How do I connect with ActiveSync.?

Knowledge Base
NP-660S ? From the Download page download the ActiveSync Application Note and the ActiveSync Driver. Install the ActiveSync Driver. Follow the Instructions in the ActiveSync Application Note. (Cable Required)
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ActiveSync??exe???????? Do I need to sign the EXE I use for ActiveSync?

WoSign??????????VeriSign ????????????????????????????????
No, but the application files delivered within the ActiveSync self-extracting bundle must be signed if they are suffixed .exe, .dll, or .mui.
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How can I troubleshoot problems with Exchange ActiveSync?

Exchange ActiveSync: Frequently Asked Questions
Microsoft has several resources available for troubleshooting problems with Exchange ActiveSync. These resources include the following: You receive an HTTP_500 error message when you synchronize your mobile device with Microsoft Exchange Server 2003 Newsgroups for Exchange Server. For a newsgroup that is specific to Exchange ActiveSync, see the microsoft.public.exchange.mobility newsgroup.
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What are the settings to configure internet connection via ActiveSync?

Template for subpages
If you want to connect to the internet using ActiveSync, you have to setup the network card on the pocket pc. Tap Start->Settings->Connection->Connection->Advanced->Network Card->Default work setup->AsyncMac NDISWAN mini port. The settings must be the same as your PC¡¦s network settings. The same IP and DNS information as the PC you will ActiveSync to must be used. Then you are able to connect to the internet once SP230 is sync¡¦ed with the PC.
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Why can't I Activesync my K-JAM to my PC?

FAQ - K-JAM
To synchronize Windows Mobile 5 devices (SP5, SP5m, K-JAM or JASJAR) to your PC you must first install ActiveSync 4.0 or higher. Customers with version 4.0 on their Companion CD may upgrade to version 4.1 which is available here. If you still experience problems, first check that your firewall is allowing your PC to communicate with your device. Personal Firewall software may automatically blocking ports (5678, 5679, 990, 26675, and 5721) that ActiveSync is attempting to use.
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What version of ActiveSync is used with the HTC P4300?

HTC: Support: HTC P4300 FAQs
You must use the latest version of ActiveSync (4.2 or later) with Microsoft Windows MobileT 5.0 software. Remember that you must install Active Sync to your desktop PC before you can sync with your device. ActiveSync 4.2 is included on the Getting Started disk in the HTC P4300 box. You can also download the latest version of ActiveSync from the Microsoft website at www.microsoft.com/windowsmobile.
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