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Frequently Asked Questions

What are the minimum system requirements for SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
To upgrade your DSL account no additional software or hardware is required. The minimum system requirements are: color adapter with 800 x 600 resolution When you register or upgrade to SBC Yahoo! DSL you can also download separate software at no extra cost to further enhance your Internet experience. To access these benefits you can choose from the SBC Yahoo! DSL software package.
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What are the minimum system requirements for downloading the SBC Yahoo! DSL software?

SBC Yahoo!® DSL - Frequently Asked Questions
No, you do not have to download the software to upgrade your service. If you do not wish to download the software, just upgrade your account. When you get to the SBC Yahoo! DSL software page, do not select any of the software download options.
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Why should I upgrade to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Greater Personalization. Tailor your home page content and look to match your unique interests with world-class personalization features from Yahoo!. Improved Interactivity. Your enhanced DSL browser lets you send email or check your online calendar without ever leaving the web page you are viewing. Better Access to Broadband Content. Broadband content (such as videos, games, and music) is at the forefront, so it's easy for you to find and enjoy.
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What if I have more questions about SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
If you have trouble upgrading your account or you have further technical questions, please contact us at http://support.sbcglobal.net/ or call our 24/7 Technical Support at 1- 877- SBC DSL 5.
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What is SBC Yahoo! DSL Business Edition?

SBC Yahoo!® DSL - Frequently Asked Questions
With SBC Yahoo! DSL Business Edition, it's easy to put your most-needed tools and content on a single web page. Get the latest industry headlines, view your calendar and compose an email all on one personalized page. Eliminate the lag in getting access to important information or email downloads. Your lightning-fast broadband connection will get you there with no waiting. In today's business world, time is money. And SBC Yahoo! DSL has the ability to save you both.
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Do I have to pay for the ten additional SBC Yahoo! DSL mailboxes?

SBC Yahoo!® DSL - Frequently Asked Questions
No. There is no additional charge for the ten additional mailboxes that you can create with SBC Yahoo! DSL. If you wish to have more than eleven mailboxes (one master account and ten additional mailboxes), you will need to sign-up for another master account (for an additional charge).
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Is virus protection provided with SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. Our goal is to help make the Internet a friendly and useful place that's as safe as possible for you and your entire family. That is why we have included SBC Yahoo! Parental Controls as part of your SBC Yahoo! DSL service. With the parental controls provided, you can have more control over the content your children are able view on the Internet than you would without parental controls.
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Is firewall protection provided with SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. The SBC Yahoo! DSL experience provides you what you want when you want it. This includes protection from potential hackers. To help keep your personal information safe from unauthorized access, as you move freely and securely on the Internet, we have included a link to firewall software as part of your SBC Yahoo! DSL service. After you upgrade to SBC Yahoo! DSL, you can download the firewall software by first clicking the SBC Yahoo! DSL Utilities icon on your desktop.
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If I have a free Yahoo! ID, why do I need to upgrade to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
SBC Yahoo! DSL combines high-speed DSL connectivity from SBC with broadband-specific content, services and applications from Yahoo! The result is a fast, instantly available and customized experience that enables you to get what you want from the Internet when you want it. SBC Yahoo! DSL is more than a new home page. SBC Yahoo! DSL includes a customized browser and more online storage space for email (2GB for master account; 2GB for sub-accounts), pictures and files (unlimted).
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Why is my current DSL Internet service transitioning to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
SBC Internet Services recently joined forces with Yahoo! Inc. to bring you an enhanced high-speed Internet experience - SBC Yahoo! DSL, which combines high-speed DSL connectivity from SBC with broadband-specific content, services and applications from Yahoo!. The result is a fast, always available and custom experience. You get what you want from the Internet -- when you want it. Your high speed DSL Internet connection stays the same.
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If I upgrade to SBC Yahoo! DSL do I get any new features with my SBC Internet service?

SBC Yahoo!® DSL - Frequently Asked Questions
A host of extras included at no extra cost - 3 SBC Yahoo! Classifieds basic ads, 3 SBC Yahoo! Auctions listings and 3 Consumer Reports® guides. Plus, you'll get to pick two extra premium services at no additional charge - pick one from category A and one from category B.
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Will my current SBC email address change to a different SBC Yahoo! DSL email address?

SBC Yahoo!® DSL - Frequently Asked Questions
No. Your email address will not change. You can continue to use your current SBC email address after you register for your new SBC Yahoo! DSL membership and activate your account. Your friends and contacts can continue to email you at your current email address.
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How do I transition my additional mailboxes/sub-accounts to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Once you upgrade your master account to SBC Yahoo! DSL, you can transition your existing additional mailboxes/sub-accounts in one of these ways: Go to http://yahoo.sbc.com and log in using the sub-account member ID and password. Then, simply follow the on-screen instructions. OR: Go to your SBC Yahoo! DSL "My Account" page. Your additional mailboxes/sub-accounts are listed on this page. Select a sub-account to transition by clicking the Upgrade Sub-Acct link.
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Do I need new SBC Yahoo! DSL software to upgrade?

SBC Yahoo!® DSL - Frequently Asked Questions
No. You do not need new software to upgrade. However, once you upgrade you will be offered additional software to download to optimize the enhanced features of SBC Yahoo! DSL.
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If I don't download the SBC Yahoo! DSL software now, can I get it later?

SBC Yahoo!® DSL - Frequently Asked Questions
you go through registration, you finish the upgrade section first. Then you'll arrive at the SBC Yahoo! DSL software. If you do not wish to download the software at that time, do not select any of the software download options. You can always download the software at a later time by revisiting the software page and selecting the option(s) of your choice.
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Which email clients does SBC Yahoo! DSL support?

SBC Yahoo!® DSL - Frequently Asked Questions
SBC Yahoo! DSL supports Outlook Express and Netscape® Messenger™ 4.7X. When you activate your SBC Yahoo! DSL account, your settings will be configured automatically in these clients. If you use another email clients, you may continue to do so, but you will need to manually change your settings after you activate for your SBC Yahoo! DSL account. These settings will be presented to you online during the upgrade process.
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How do I send and receive my email after I activate my new SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
With SBC Yahoo! DSL, you can send and receive mail from any web-connected computer or from your current email client.
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Do I get additional mailboxes/sub-accounts with my SBC Yahoo! DSL account?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. Your SBC Yahoo! DSL, email account includes a master account with 2GB of online email storage. Plus, you get 10 sub-accounts with 2GB of online email storage each.
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How do I create new sub-accounts with SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Once you transition your main account to SBC Yahoo! DSL, you can create new sub-accounts by going to your SBC Yahoo! DSL "My Account" page (http://sbc.yahoo.com/account). The second box in the upper right is entitled Sub Accounts. Select the Create New Sub Account or Click here to edit Sub Accounts button (depending on your email address) under the Sub Accounts header and follow the on-screen instructions.
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Is home page personalization available with my SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. Once you upgrade, you can personalize many features of your SBC Yahoo! DSL home page so that your home page is uniquely yours. In addition, each of the ten sub-accounts will be able to log-on and customize a home page.
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What part of the new SBC Yahoo! DSL home page can I customize?

SBC Yahoo!® DSL - Frequently Asked Questions
There are many ways you can personalize your new SBC Yahoo! DSL home page. You can change colors, change layout, choose content and add/ delete pages. SBC Yahoo! DSL comes with a "personal assistant" module, to preview your most recent email, upcoming calendar appointments and personal alerts. Read or compose email quickly, view or add an event to your calendar or set an alert to notify you when you have an important meeting coming up.
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Is there a penalty for canceling my service if I do not choose to become an SBC Yahoo! DSL customer?

SBC Yahoo!® DSL - Frequently Asked Questions
We hope that you'll try your new SBC Yahoo! DSL Internet service. We are convinced that if you try SBC Yahoo! DSL you will not want to leave us. However, if you do not want to upgrade to SBC Yahoo! DSL, and want to disconnect your service please remember, if you agreed to a term contract when you signed up for your current Internet service, you may be required to pay the balance of your term agreement or an early termination fee depending upon your contract.
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Will my current email address change to a different SBC Yahoo! DSL email address?

SBC Yahoo!® DSL - Frequently Asked Questions
No. Your email address does not change. Continue to use your current email address after you register and upgrade to your new SBC Yahoo! DSL.
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Will upgrading to SBC Yahoo! DSL add any new features to my Internet service?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes, SBC Yahoo! DSL gives you many additional features.
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How can I import my current bookmarks from my existing browser to the SBC Yahoo! DSL browser?

SBC Yahoo!® DSL - Frequently Asked Questions
After you upgrade your account to SBC Yahoo! DSL you can import your current bookmarks from your existing browser. The first time you open your new SBC Yahoo! DSL Browser, it will prompt you to import your current bookmarks. You may import your bookmarks at that time or at a later date. Here's how: Select the Edit/Import Bookmarks from the drop-down menu - this takes you to the SBC Yahoo! DSL Bookmarks page.
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After I activate my account, will all my email be forwarded to my new SBC Yahoo! DSL mailbox?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. Your email will be delivered to your SBC Yahoo! DSL account after you complete your upgrade. All email left in your SBC Internet Services or Prodigy email box will be automatically transferred to your new SBC Yahoo! DSL mailbox within the next 48 hours. You'll receive confirmation by email once the transfer is complete. Yes. Your SBC Yahoo! DSL email account includes SpamGuard, a filtering system designed to reduce spam in your inbox by directing most bulk messages to a bulk mail folder.
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