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Frequently Asked Questions

How do I install SwapDrive Backup?

Installing SwapDrive Backup on your system is a simple, two-step process: program file download and account configuration. The first step loads the necessary files into various directories on your computer and the second step configures the program for your specific use. Save the SwapDrive Backup program to your desktop, double-click on the SwapDrive Backup program icon to launch the installation wizard. Follow the instructions during the installation process.
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Can I install SwapDrive Backup on multiple computers?

Absolutely. You are only limited by the amount of space you have in your SwapDrive Backup account. It is important to note that SwapDrive Backup will create a folder in your account labeled backup and will place all of your backed-up folders inside of it. If you use SwapDrive Backup on more than one computer and you backup identically named folders on both computers, the contents will be combined into a single folder in your account.
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What is SwapDrive Backup?

Swapdrive Backup is an innovative software product that enables you to automatically backup your critical files to our secure servers, accessible over the Internet. You can select the files on your system that are most important to you and pick multiple times when you would like them to be backed up to your remote storage location in your online account.
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What platforms are compatible with SwapDrive Backup?

SwapDrive Backup has been engineered for Windows-based computers that are running Windows 98, Windows ME, Windows 2000, or Windows XP operating systems.
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How do I download SwapDrive Backup?

To download SwapDrive Backup, login to your online account and click on the Download Backup button located on your account's left menu bar.
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How do I uninstall SwapDrive Backup?

To uninstall SwapDrive Backup, click on Start, scroll over to Settings and select Control Panel from the drop-down menu. Double-click on the Add/Remove Programs icon and scroll down until you see SwapDrive Backup. Click 'Remove'.
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Will I have to restart my computer after installing SwapDrive Backup?

It depends. During the installation process, SwapDrive Backup will install numerous files on your system. Most of them are specific to the program, but a few of them are files that are commonly used by the operating system and may have been installed during a previous software installation. If those so-called 'common files' were not previously on your system, SwapDrive Backup will install them and then prompt you to restart your system to activate the files.
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How can I change my SwapDrive Backup settings?

Right click the SwapDrive Backup icon either on your desktop or in your service tray (located in the lower right hand corner of your screen). Select Events Setup from the pop-up menu. Update your settings and choose Save or Save and Start Backup Now.
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How do I change my SwapDrive Backup account password?

To change your password, you must login to your online account and select Personal Settings. Enter your new password, and press Save. The next time you login you will have to use your new access information.
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How is data transferred to my SwapDrive account when I use the backup tool?

SwapDrive Backup employs file transfer protocol (FTP) to transfer files between your computer and the remote storage facility. FTP has been in use for many years and is regarded as the most powerful method of transferring large files and large numbers of files.
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How do I add a SwapDrive Backup shortcut to my Start menu?

Find SwapDrive Backup icon on your desktop. Drag and drop it on the Start button. The next time you open the Start menu you will see the SwapDrive Backup shortcut. Yes. SwapDrive Backup transfers data from your computer to your SwapDrive Backup account over the Internet, your connection must be live and your computer must be on for the transfer to be successful.
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How can I restore a deleted SwapDrive Backup icon to my desktop?

Choose Programs from the Start menu, scroll down to the SwapDrive Backup program. Drag and drop the icon on to your desktop. The icon will be restored.
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Can I copy/backup my RSIGuard settings when I install RSIGuard on a new computer?

Using RSIGuard FAQ
If you use 1 or more computers or occasionally upgrade to a new computer, and your computers are on a network, then rather than copying your settings when you switch computers, the best solution is to use RSIGuard's Roaming Profile feature. By configuring each computer to use a roaming profile, all your computers will share the same profile, and changing a setting on one computer will cause it to change on all of your computers.
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Do I have to install any software or backup my computer?

RETRAN - FAQ's | Pre Foreclosure Listing | About Us
With our 100% web-based system, you will never have to perform any updates, download or back-up any data files, or install any software! Just log on to the system and immediately start finding the data you need to succeed.
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How do I install Charter Business Backup?

Charter Business FAQs
After establishing an account, you have three options for installing the Charter Business Backup software: Download the user guides and release notes from the Charter Business Backup Software Downloads page and install the software yourself. Request that a Charter Business Backup Product Support representative guide you through the installation process over the phone.
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How do I backup my email data prior to install?

ClearContext Information Management System - Frequently Aske...
If you would like to backup your email data prior to installing ClearContext software. Please see the instructions below for assistance: Locate the .pst file (or .ost for offline folders) that your email is delivered to and copy it. For most users, the default outlook.pst file is located under C:\Documents and Settings\{USER NAME}\Local Settings\Application Data\Microsoft\Outlook\outlook.pst, where {USER NAME} is the local user name that you use to log onto the computer.
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How do I share my folders with another SwapDrive user?

Other users can be given varying levels of access to the folders you share with them. You can grant either Read(R), Read/Write(RW), or Read/Write/Delete(RWD) access to the folders you share. Type the Usernames and Domains of the SwapDrive user(s) you wish to share the folder with in the Grant Access menu. Click Share Folder, the next time the users with whom you have shared your directory login to their accounts they will be able to view the directory you have shared with them.
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How do I login to SwapDrive Light?

Locate the 'Account Login' section on the left side of SwapDrive's homepage at http://www.swaprive.com If you have a corporate account, click on the link below the private account login area and you will be taken to a page where you can enter your username and password along with domain information (usually the business name).
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How can I backup my songs?

Cakewalk - Frequently Asked Questions
Cakewalk .WRK files containing no audio data or files in the Standard MIDI Format can simply be copied to a floppy or other removable media. All .WRK files containing audio data must be saved in Cakewalk's Bundle file format (.bun). Bundle files are usually large, and can be backed up to CDR or other large capacity removable media. (Back to top)
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How do I schedule a backup?

Environment settings set by a batch file are not working.
Once the scheduler service has been started it is possible to submit a backup command using the ntbackup.exe image (image is a name for an executable) The command above would schedule a backup at 10:00 p.m. on weekdays of drive D: and the local registry with verification. If you are having problems with the scheduling you may want to use the /interactive switch so in the event of a problem you can interact with the backup program.
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How do I backup the registry?

Environment settings set by a batch file are not working.
Most of the registry hives are open, making them unable to be copied in the normal way, however there are several methods available to you If you have a tape drive attached to NT, the NTBACKUP utility will perform a full backup of the registry if you select the "backup local registry" when performing the backup. Please note that NTBACKUP cannot backup registry's on remote machines. REGBACK.
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Who is monitoring my backup?

ION Monitored Backup Software FAQ - Frequently Asked Questio...
There are trained Monitoring Techs at our Monitoring Center that review the alerts and will contact you within the next business day to notify you of the alert. They are actually using support software created by Universe Point that organizes all of the data and walks them through the process of contacting you.
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I have 5 computers - do I need to install the online backup software 5 times?

Online Backup, Hosted Intranet, Website Hosting, SSL Certifi...
Not necessarily. The online backup client supports mapped drives, meaning that you can install the software once and access all other computers on your network from the one location.
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Autorun doesn't work on my computer! How can I install Secure Backup System (SBS)?

Secure Backup System (SBS)
If Autorun doesn't work on your computer, you can right-click on the Drive containing the CD, choose "Open" and double-click on "SBS_Install.exe" to run the Installation Program. Alternatively, you can also select the "Run..." option of the "Start" menu and type: D:\SBS_Install.exe, replacing D: with your CD-ROM drive.
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How do I install The Backup Safe Job Manager on FreeBSD?

USA Data Services - Secure and Reliable Online Data Backup
You can either run The Backup Safe Job Manager on a Linux version of Sun Java JDK (performance might not be optimized) or on a FreeBSD native Java SDK. For the Linux version of Sun Java JDK option you need to: Run $OBM_HOME/bin/Scheduler.sh to start the backup scheduler For the FreeBSD native Java SDK option you need to:
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How do I install The Backup Safe Job Manager on SCO Unix?

USA Data Services - Secure and Reliable Online Data Backup
Run $OBM_HOME/bin/BackupManager.sh to setup your backup set (or run $OBM_HOME/bin/Configurator.sh if you are under command line mode. Then use The Backup Safe Server Management Console to setup your backup sources and other settings)
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Q3: Can I install the agent on two separate PCs but with the same PC Backup account details?

KAZ Group Pty Ltd
the moment PC Backup is only able to backup PCs, laptops and servers running Windows 98, ME, NT, 2000, XP.
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Do I have to install the backup software on every PC that I want backed up?

PULKIN Computers Inc.
If your computers are connected over a network, you only have to install the software on a machine that can connect to all the computers you want to back up. You then map the network drives that you want to back up, and select the desired files on the network drives. This means you can back up files stored on Macs, Linux boxes, or UNIX servers, if you can view their files over the network.
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