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Frequently Asked Questions

Question: Can Jaws PDF Creator make tagged PDF files?

Frequently Asked Questions (FAQ)
Answer: "Tagged PDF" is a type of PDF file where the content is "tagged" so that PDF elements such as text, graphics, etc., can be repurposed (for example: the text can be made to reflow when the PDF viewer is resized).? Tagged PDF is a feature of PDF v1.4 (PDF Creator currently emits only PDF v1.2 or PDF v1.3 files and some PDF v1.4 features). At present this feature is not supported in Jaws PDF Creator. Answer: Check in the font info for the PDF that you do not have Type 3 fonts. (CTRL+ALT+F).
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Question: Where can I find the Jaws PDF Creator Help File?

Frequently Asked Questions (FAQ)
Answer: If you have not installed the 'start menu' shortcuts, the help file is located in the Jaws PDF Creator installation directory, and called PDFCreator.hlp.
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Question: What is the difference between Jaws PDF Creator, 5D PDF Creator and Niknak?

Frequently Asked Questions (FAQ)
Answer: Global Graphics Software Ltd acquired the software from 5D Solutions Ltd. in August 2000, the product was rebranded Jaws PDF Creator from 5D PDF Creator. 5D PDF Creator v1.5 was released in July 1999, replacing Niknak v1.1. If your question is also not answered in the Knowledge Base, you may contact Jaws PDF Creator technical support via a web form from the link below: Note: If you are a registered user, you will be required to log in with your serial number.
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Question: How should I upgrade from Jaws PDF Creator 2.xx [or earlier] to 4.0?

Frequently Asked Questions (FAQ)
Note: If you have a licence key (serial number) for 2.xx, v3.0-3.4, or v3.6 you will need a version 4 serial number to proceed. Keep a note of your existing license key (serial number) in case you wish to revert to it. If you have made any custom changes to prologue.ps or pdfcreator.ppd files, keep a backup of these for reference. For v2.11 or above, you may install version 4.0 over the top of your existing version. This will retain any custom configurations you may have.
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Question: Why do I still have the Word menu item for Jaws PDF Creator after uninstalling?

Frequently Asked Questions (FAQ)
Answer: The Word macro itself has been deleted but the reference in Word cannot be uninstalled. This can be manually removed as follows: Under Start > Settings > Printers, right-click the Jaws PDF Creator printer, select 'properties' and then the 'PostScript' tab. In the 'PostScript output format' dropdown, select 'optimize for portability - ADSC' instead of 'optimize for speed'. Answer: This is caused by an incompatibility between our 'customcolor' definition and that of the application.
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Question: Why is type missing from the Jaws PDF Creator help file?

Frequently Asked Questions (FAQ)
Answer: This is caused by the Microsoft Windows Help version, which you can update by upgrading your Microsoft Internet Explorer.
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Question: Windows. Why do I get errors when trying to uninstall Jaws PDF Creator?

Frequently Asked Questions (FAQ)
Answer: Uninstall files have become corrupted or uninstall has been attempted without using the Control Panel 'Add/ Remove Programs'. Choose one of the four files depending on your operating system and version of Jaws PDF Creator. (Versions prior to v2 were named '5D PDF Creator').
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Question: Macintosh: How do I install Jaws PDF Creator from the web download?

Frequently Asked Questions (FAQ)
Answer: The file you downloaded was an archived installer. You will need Stuffit Expander to extract the file. You probably have this already but, if not, you If you have Jaws PDF was previously on your unit, then delete your existing Jaws PDF Creator Desktop printer before installing.
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Can JAWS read PDF files?

Adaptive Technology Center - JAWS Version 7 Frequently Asked...
Yes, with JAWS Version 5 or later, and Adobe Acrobat Version 6 or later, provided that the documents are authored correctly, most PDF files are accessable to a JAWS user. A list is being compiled for people who author PDF documents. A partial list can be found under the JAWS Help Topic, "JAWS and Adobe Acrobat Reader."
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Question: Why do I still have the Word/ Excel menu item for Jaws PDF Creator after uninstalling?

Frequently Asked Questions (FAQ)
The macro itself has been deleted but the reference in Word could not be uninstalled. This can be manually removed as follows: In Word, Select 'Tools/ Customise' (Or right-click the Jaws PDF Creator icon and select 'Customize').
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Question: I cannot remove Jaws PDF Creator v3.0 from Add/Remove programs. Why?

Frequently Asked Questions (FAQ)
Answer: This is a known problem with Jaws PDF Creator v3.0 that is resolved in v3.3. Please report this to our support team via a web form from the link below. Note: If you are a registered user, you will be required to log in with your serial number. Registered evaluators can log in with their e-mail address and receive support for a 30-day period. If you have not registered as an evaluator, you can do so from here
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Question: Windows 2000. Why can't I add or modify any Jaws PDF Creator configurations?

Frequently Asked Questions (FAQ)
Answer: Microsoft has altered the default registry permissions between Windows/NT v4 and Windows 2000. The HKEY_LOCAL_MACHINE registry hive now defaults to being read-only if you are logged-in with only User-level rights. As Jaws PDF Creator configurations are system-wide, they are stored in this area of the registry.
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Question: How do I remove the Jaws PDF Creator macro icon from my Microsoft toolbar?

Frequently Asked Questions (FAQ)
Answer: This resolve is for versions of Jaws PDF Creator up to and including v3.6x. This will not turn off the toolbar in higher versions of Jaws PDF Creator. If you rename the PDFMacroUtils.dll file to PDFMacroUtils.dll.old in your system32 folder the toolbar button will not get added. If you decide later you want it back, remove the '.old' from the end of the file and the icon will return to your Microsoft toolbar.
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Question: Macintosh. Why doesn't Jaws PDF Creator work under Mac OS 9.1?

Frequently Asked Questions (FAQ)
Answer: Apple introduced changes to the Mac memory manager for this release that prevents PDF Creator from producing PDFs. There is no workaround for version 1.52 of PDF Creator but this problem was fixed in version 2.0. You should upgrade to v2.11 or higher for the best results. The solution is to upgrade to the latest version of Jaws PDF Creator if you intend to run Mac OS 9.1. Click here to upgrade.
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Question: NT Terminal Server. Why can't I successfully install Jaws PDF Creator on Terminal Server?

Frequently Asked Questions (FAQ)
Answer: Jaws PDF Creator is a single workstation product and it is not supported on any Terminal Server . However, we do have a software called Jaws PDF Server that is designed to run off a server based enviroment. Please go to the Products section and check out this software to see if it meets your requirements.
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What version of Jaws PDF Creator is Windows Vista compatible?

Frequently Asked Questions (FAQ)
Although Jaws PDF Creator v4.1 will run on Windows Vista it is not a supported OS for this version of Jaws PDF Creator. Although version4.1 may install and run on Vista, we will not be able to proved support for any issues that may arise. Jaws PDF Creator v5.0 will be the first version to be support on Windows Vista.
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Will Jaws PDF Creator work in MS Office 2007?

Frequently Asked Questions (FAQ)
The macros for Jaws PDF Creator v4.1 (or any previous version) are not supported in MS Office 2007, although this will be supported in the upcoming Jaws PDF Creator v5. We have had customers report using older versions (not v5.0) with Office '07 by placing the macros in the following folders: Whilst this may work, Jaws PDF Creator has not been tested in this environment, and we cannot provide support for any issues that might arise from the use of the Office macros.
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Why will Jaws PDF Creator not run on my Windows with 64-bit OS?

Frequently Asked Questions (FAQ)
Jaws PDF Creator does not support any 64 bit operating system. A future version , anticipated sometime later in 2007, will have this support and we will certainly highlight this feature when it becomes available.
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What makes tagged Adobe PDF files more accessible?

Adobe Acrobat 6.0, Adobe Reader 6.0, and accessibility: FAQs
The ability to tag Adobe PDF documents is a part of the PDF specification that allows Adobe PDF files to contain logical document structure such as a title page, chapters, sections, and subsections. Tagged Adobe PDF files created in Acrobat 6.
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How do you have Jaws PDF Editor open web based PDF files?

Frequently Asked Questions (FAQ)
Jaws PDF Editor will not open in the web browser, but it can be set to launch when a link to a PDF file is encountered. In order to do this, Acrobat or Acrobat Reader web browser integration must be disabled in addition to associating PDF files with Editor. Launch Jaws PDF Editor. If it asks if it should be the default program for opening PDF files, click Yes. If it not promped go to Tools > Options > General. Make sure 'Use Editor as default application for opening PDF files' is checked.
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Do I own the sims I make with Stagecast Creator?

Frequently Asked Questions (FAQ)
If you use Stagecast Creator to make your own sims using original content, then you would own the sims created (and the copyright). You may even sell your own sims made with Stagecast, without royalties.
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How do I open and view .pdf files?

FSU MBA - FAQ Frequently Asked Questions
Some of the documents on this site have a .pdf extention. You can open and view .pdf files with Adobe Acrobat Reader. You can download it for free at Adobe's Website.
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Why I cannot open the PDF files on your website?

PE PDH Frequently Asked Questions FAQ: Online Continuing Edu...
You may not have Adobe Acrobat Reader installed on your computer or your Adobe Acrobat Reader is an old version. Please click the button below to download the latest version of FREE Acrobat Reader.
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How do I get the PDF files to work?

Frequently Asked Questions (FAQs)
You will need to download Adobe Reader if you don't already have it, or you have an older version. But once you do, you won't believe the clarity and precision you'll get reading and printing these documents. There are further instructions on the Adobe website.
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Why are some files in PDF format, and how can I read them?

FRB: FAQs
Adobe's Portable Document Format (PDF) reproduces the exact look of a printed page and is used for documents that could not be readily deployed in hypertext markup language (HTML)--the "typeset" format that is designed for web browsers--or in the plain "typewriter" text of ASCII (American Standard Code for Information Interchange). Also, the document may be offered in PDF along with one or both of the other two formats.
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How can I make PDF files of these pages?

Frequently Asked Questions: Anil Aggrawal's Internet Journal...
This is quite easy. In addition, printing from PDF files may be helpful, if the hints given in the above answer do not help. Try converting the file to pdf format and take print outs from that. Take for example the Book Review of "The Poison Quiz Book" By Trestrail, hosted here. It is a typical page which presents problems in printing, because it contains so many high resolution graphics and boxes. To convert this page to PDF file you must have Adobe Distiller installed in your computer.
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Can I fill in forms with Jaws PDF Editor?

Frequently Asked Questions (FAQ)
This feature is not available with versions prior to Jaws PDF Editor v3.x. If you have a version prior to Jaws PDF Editor v3.0 you must upgrade to obtain this feature.
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For PDF files, is there a NIH profile available for Adobe software to produce the PDF files?

NIH does not produce the PDF file for you. You must submit the PDF through Grants.gov as part of the submission process. When you are dealing with calendar, summer or academic months, you cannot go over 12. If it is a calendar appointment and the person devotes 50 percent effort, it translates to six months. Keep in mind the distinction between calendar months and salary. You often have effort without salary.
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