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Frequently Asked Questions

What is this SpamCop Mail Service?

SpamCop FAQ
Tired of spam? For several years, SpamCop has been the #1 tool on the Internet for reporting spammers to the ISP's they use to send their email and host their websites. Now, we're giving individuals, companies, and ISP's the power to take control of their email by leveraging the experience we have accumulated, along with the largest database of in-progress spam around, to filter out spam.
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How am I billed for SpamCop?

SpamCop FAQ
The price is $1.00 per megabyte of email processed. This charge is asessed when a) when you paste email into SpamCop's reporting form and hit "parse" or b), when you click on the link to go to the parsing page for spam submitted through the SpamCop's email submission system. When you subscribe, we bill you for however many bytes you choose to use, and we warn you on the homepage when you run out of "fuel.
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What is SpamCop's history?

SpamCop FAQ
SpamCop is the premier web-based service for reporting and blocking spam, founded in 1998 by Julian Haight. SpamCop processes over one million spam complaints a day and is supported by hundreds of thousands of users, a knowledgeable volunteer community, and a professional staff. SpamCop streamlines the process of determining the origin of spam emails and reporting them to the relevant Internet service providers. SpamCop offers both free and premium reporting services.
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Can I advertise on SpamCop?

SpamCop FAQ
Advertising is now available on the SpamCop.net website. Your 468x60 banner will run in a regular rotation on free users' pages. Paying members do not see banners, nor are banners shown on some peripheral pages (such as the FAQ). Banners are shown to users on the home-page and during spam processing as well as on other pages, such as the help center and statistics pages. They are also shown to anyone responding to SpamCop reports through the web site.
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How does SpamCop reporting work?

SpamCop FAQ
There are three main parts to SpamCop; the Reporting Service, Mail Service, and Blocking List. All three operate independently of each other, but they also rely on each other to operate effectively. The reporting service allows you to file complaints with appropriate administrators about spam. These reports generate statistics that are fed to the Blocking Service, automatically keeping it up to date.
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On what type of email should I (not) use SpamCop?

SpamCop FAQ
Do not use SpamCop to report anything except spam. This includes any and all responses to your SpamCop reports which are not blatant spam. Email that is obviously sent innocently to an incorrect address. This might include sales receipts, booking confirmations, etc. No matter how hard list managers try, spammers find a way to inject spam to the list (sometimes even going so far as to subscribe to the list first). This results in all list members receiving the spam.
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How do I configure Mailhosts for SpamCop?

SpamCop FAQ
SpamCop is undergoing a major renovation to the underlying logic which it uses to determine spam sources. Soon, all SpamCop users will be required to use this new system and to complete this additional setup. Some "unique" users may not be able to report all the spam they have in the past. Why?We are addressing ongoing problems - spammers are finally doing what we have known they could do all along - create really convincing mail header forgeries.
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How do I set up SpamAssassin to work with SpamCop?

SpamCop FAQ
Spamcop will not have any problems with this, and yet you will still get all of the details you need (as headers) to see why a given message was tagged. You should also be sure you are running spamassassin -F0 or something like that if you are running spamc/spamd, since otherwise the FROM: line will be rewritten.
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What is the SpamCop Blocking List (SCBL)?

SpamCop FAQ
NO WARRANTY OR LIABILITY: BY USING THE SCBL, OR ANY INFORMATION CONTAINED ON THE SPAMCOP WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT THE SCBL IS PROVIDED "AS IS", SPAMCOP DOES NOT GUARANTEE THE EFFECTIVENESS OR RESULTS OF THE SCBL OR ANY OTHER SERVICE OR PRODUCT PROVIDED BY SPAMCOP, AND ANY AND ALL WARRANTIES, IMPLIED OR OTHERWISE, ARE EXPRESSLY EXCLUDED.
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Can I get a copy of the source code for SpamCop?

SpamCop FAQ
No. While Julian did try to open up the program by putting it under General Public Licence (GPL) at SourceForge, the project never generated much interest among developers. SpamCop has since been sold to private interests. The SpamCop Reporting and Blocking List services are owned by Ironport Systems, Inc. The SpamCop Filtered Mail Service is owned by Corporate Email Services (CESMail).
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Why did I get a spam promoting SpamCop?

SpamCop FAQ
Because SpamCop is a big thorn in spammers' sides, they will often try to cause trouble by sending out spam that appears to be from SpamCop, but which is actually not. Because most of an email can be forged (including who it is "from"), spammers can send email from addresses @spamcop.net in an attempt to discredit us. However, now that you are here, you can look around and learn what you can do to stop these low-lifes from invading your inbox with their junk - or not.
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How can I get SpamCop reports about my network?

SpamCop FAQ
Anyone may receive summary reports about any netspace they specify. To receive reports, first create an ISP account. Once you have logged in with your new account, use the "Request Reports" menu item to specify which networks you would like to receive reports about. At any time, you may use the "show routes" menu item to view which networks you are configured to receive reports about.
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How can I get removed from SpamCop's blocking system?

SpamCop FAQ
SpamCop automatically handles blocking and unblocking of ISPs. If SpamCop continues to receive reports of spam originating from the networks you are responsible for, those networks will continue to be blocked. If not, then you will be unblocked by SpamCop automatically after 24 hours. If the SpamCop reports that you receive relate only to web-hosting for the spammer, then this does not count toward blocking. The email filters consider only complaints of sourcing spam.
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What is Mail Service?

Snohomish County : Rx Discount Card : FAQ's
With the Caremark Mail Service program, you can purchase up to a 90-day supply of select medications from the mail service pharmacy for a fixed price. It's easy to get started with mail service-just send in the mail service order form along with your original prescription, to Caremark. For a list of medications available through and to receive an order form please call toll free 1-877-321-2652 or visit https://naco.advancerx.com.
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Why does SpamCop show different results from one day to the next?

SpamCop FAQ
SpamCop is an ever changing entity in a moving sea of data. Not only does it use internal databases to keep track of contact emails, closed accounts, historical data, etc., but it also relies on network databases to be up, operational, and accurate. To add to this confusion, changes are frequent to the algorithm, so you may experience a bug one day and find it fixed the next. Unfortunately, the reverse is also true - everything can be fine one day and new bugs appear the next.
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Why does SpamCop refuse to accept my HTML spam?

SpamCop FAQ
SpamCop has begun requiring that spam containing HTML is submitted with the HTML codes intact (funny codes in the body of the message). This prevents erroneous complaints and allows SpamCop to find sites referenced within the HTML. Just because you don't see pretty pictures and colorful text does not mean the email you are viewing does not use HTML coding. The HTML tags contain the email and web site addresses, which may not be contained in the plain text.
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Why does SpamCop say email to X bounces?

SpamCop FAQ
This means that SpamCop found an email address to complain to, but it was invalid. If you find a more-correct place to report spam issues for the email in question, you may report these updates to deputies@admin.spamcop.net. Please do not send email unless you can provide a working abuse address where none was found before. You must confirm that the new address is correct and responsive to spam reports before you ask SpamCop to use it.
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Why doesn't SpamCop always generate reports for relay administrators?

SpamCop FAQ
SpamCop feeds possible open relays to ORDB which notifies the responsible administrator if appropriate. SpamCop tries to find a reporting address for the administrators of relays used in the sending of spam. Unfortunately, for various reasons, it is not always possible to find a valid, working address. Open relays are often found in far-off countries where the software is out-of-date and cannot be upgraded because the hardware can't handle newer versions.
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Why does SpamCop say my spam is too old?

SpamCop FAQ
SpamCop will not send reports for any spam it detects is more than 48 hours old, as indicated by the first accepted Received: line. SpamCop uses the date of the topmost useful Received: line. This is usually information direct from your own email server, not the spammer's email system. The date used is actually appended by your own ISP and indicates the amount of time the email has been sitting in your inbox waiting for you to retrieve it.
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Why does submitting to SpamCop results in an error/timeout?

SpamCop FAQ
Users are able to reach the SpamCop site and parse/report small emails, but when trying to submit a large spam through the website form they get a time-out error after clicking the "parse" button. This is a problem experienced by users with firewalls. It may be a personal hardware/software firewall you have employed or, there may be a firewall on your ISP's network "protecting" you that you are not necessarily aware of.
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How can I remove people from my list when they send a complaint through SpamCop?

SpamCop FAQ
Many of my users prefer to keep their email addresses confidential for obvious reasons. I mask the recipient's address from the header to preserve the recipient's identity. I will not release this information. However, if you are indeed the sender of the email, you should be able to figure it out from your logs. If this doesn't work, you can always reply to the spam report and ask the user for assistance.
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What is mail service pharmacy?

Gundersen Lutheran Health Plan - Frequently Asked Questions
Mail service pharmacy is a convenient, home delivery pharmacy. By using mail service pharmacy you can get up to a 90-day supply of any medication. Your medication will be delivered to your door in a timely, convenient, confidential package.
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Is e-mail service available at the hotel?

Bangkok Hotel Thailand - Amari Atrium Hotel Bangkok on New P...
We provide e-mail service on the Executive floors and in the business center, using a wireless Internet system. Alternatively, you may use the telephone line in the guest room. We also have personal computers available for use in the business centre. Broadband internet access is available in all guest rooms.
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Where do I mail / deliver my papers for civil process service?

San Diego Sheriff - Court Services Bureau - FAQ - Frequently...
The Sheriff's Court Services Bureau has 5 offices that serves process throughout San Diego county. Use our Zip Code / City / Community listing page to determine where to send or deliver your process to enable the the most efficient and timely attempt to serve. Not all of our office locations accept or serve civil process and subpoenas.
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How do I access voice mail if I have a PennNet Phone service?

New Voicemail System: Frequently Asked Questions
Once the system is converted, PennNet Phone users can go back to using the 8-6423 (VOICE) number. Or, they can continue to dial 6-8000 to access voice mail. Calls to 6-8000 will be directed to the new system for a short time to permit everyone to get adjusted then the number will be disconnected.
Related Questions

SpamCop said "No reports filed." What does it mean?

SpamCop FAQ
The header of the spam didn't have enough information to figure out what IP the spam came from. This happens sometimes on very old or strangely configured email systems. For instance, if you are using a Novell or old Microsoft server, you may have this problem. The problem also occurs with hotmail, but only intermitantly. If this is the problem, you will probably see it with ALL email (unless you use hotmail, then only sometimes).
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Why does SpamCop want to send a report to my own network administrator?

SpamCop FAQ
SpamCop no longer (as of Feb 25th, 2003) trusts relays which have not been submitted for relay testing by SpamCop.
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