Your installer will contact you within five business days from the time you placed your order for EarthLink High Speed Satellite Internet, powered by HughesNet™. The installer is assigned by EarthLink to perform your installation. If you have any problems scheduling or coordinating an installation, please contact our customer service team at 1-800-635-0373.

No. FCC regulations for installing the dish and pointing the antenna are very stringent and, therefore, must be professionally installed by an FCC-certified installation technician. The Federal Communications Commission Radio Station Authorization, file number SES-MOD-20010205-00298, defines federal regulations for the installation and activation of two-way satellite Internet access devices.

Currently, EarthLink does not offer Satellite TV service with EarthLink High Speed Satellite Internet Service.

EarthLink High Speed Satellite Internet is intended for residential consumer use, including: Web surfing, email, instant messaging, file downloads and streaming audio/video on a single computer. EarthLink High Speed Satellite Internet is not supported for commercial/business applications, including: Networking, Web hosting, remote telnet access, VPN, voiceover IP.

EarthLink High Speed is our award-recognized broadband Internet access, offering you instant connections and speeds up to 6Mbps, or 4X faster than regular DSL (regular DSL=1.5Mbps.). EarthLink High Speed is available nationwide via cable, DSL, and satellite technologies, with new wireless high speed options available in select areas.

Free Protection Control CenterSM: surpasses ordinary security software through constant behavioral monitoring of all your computer's systems

Blazing-fast. Lightning-fast. You get the idea...really fast. You can count on connections that are up to 4x faster than regular DSL (that's 6.0Mbps, regular DSL=1.5Mbps). You're not going to find a faster consumer broadband Internet service. So get going with EarthLink High Speed today!

No. For our cable Internet service, your home must only be serviceable by your local cable provider. Our DSL, Satellite, and EarthLink Wi-Fi services do not rely on cable service at all.

Our TotalAccess® software comes with the Microsoft Internet Explorer Web browser, and our own, full-featured MailBox program for email; it also provides many free tools for your protection and convenience. You may use another browser or email program if you like (but some EarthLink tools, such as Pop-Up BlockerSM, ScamBlocker™, and Privacy Tools, may not function).

Yes. Our Cable Internet service does not interfere with your cable TV at all. Your family can even watch multiple TVs and use your high speed Internet connection at the same time.

EarthLink High Speed services are available nationwide from more locations than any other ISP. To confirm availability, just take a moment and enter your address and phone number in the form in the upper-right corner of this page. We'll do a quick check and let you know which services are available in your area, along with special offers you qualify for.

EarthLink DSL comes with a simple self-installation kit. EarthLink Wi-Fi is also easily self-installed. For our cable and satellite services, we will send a professional installer to your home.

EarthLink High Speed Premium is an 8.0 Mbps connection, which is nearly 200x faster than regular dial-up (based on average speed between a 28.8K and 56K modem). EarthLink High Speed Premium is now available to Time Warner Cable/Brighthouse Networks serviceable customers in some areas.

Expertise. For 11 years, EarthLink's one and only business has been providing Internet access. Other companies offering high speed Internet access are really in the phone or TV business. And for our millions of satisfied customers, our expertise translates into a better Internet experience. Protection. EarthLink doesn't just give you a connection and hope for the best, as some providers do. We've worked hard to develop all the tools you need to protect your privacy and security online.

Simple. Just take a moment and enter your address and phone number in the form on the upper-right side of this page. We'll do a quick check and let you know which services are available in your area, along with special offers you qualify for.

Yes, please go to the Business High Speed section of our Web site for a complete listing of high-speed services designed to meet the needs of small- to medium-sized businesses. The products in the area of the site you are currently viewing are designed for home use only.

We've developed a special page to guide you through the switching process. Click here for help switching. Yes. It couldn't be easier for current EarthLink Dial-Up customers to upgrade to EarthLink High Speed. You don't have to change email addresses, your Personal Start PageSM stays the same, and you can keep using the same EarthLink software. No.

Some dial-up services are misleadingly called "high speed" services. They typically use compression software and other means of speeding up your Web surfing experience from two to five times, but can't speed up all online activities (such as downloading music or software). EarthLink High Speed is a true broadband Internet service, offering speeds up to 6Mbps, or 4X faster than regular DSL (regular DSL=1.5Mbps.).

You can always change ISPs, but you'll need to ask your existing high speed provider if there are any penalties associated with switching your service. In some cases, your current provider may require a release form that would need to be filled out and returned to EarthLink before we can process your order. Please call 1-866-226-0572 and our High Speed Sales team will be happy to assist you.

While some activities are possible with a dial-up connection (such as downloading music or software), because they take so long, people with dial-up access don't regularly do them.

Yes, EarthLink Home Networking* lets you share one high speed connection on all your home computers, as well as share files, printers, and peripherals. And with the free wireless equipment that comes with EarthLink Home Networking, you can enjoy high speed access as you move around your home with a laptop, even connecting from the front porch or backyard.

Connection speeds are not guaranteed. EarthLink High Speed Internet offers a "best effort" service. That means we will always do our best to provide you with the fastest connection possible.

Bandwidth is shared from the neighborhood HFC node to your home, so it is possible for performance to vary depending on how many customers are actively using the system at any given time. It is worth noting, however, that this is also true for the Internet as a whole. The Internet is, in essence, one extremely large, shared network.

Yes. High speed satellite internet, also known as satellite dsl, is available in most areas of the continental US and Hawaii. DSL internet service is also available from America's leading dsl providers subject to availability. Click here to check DSL service availability for your telephone line instantly and get more information from our DSL Internet page.

EarthLink High Speed Internet service connects to the Internet through large fiber networks. The Internet signal is brought to your cable company’s HFC by a portion of this fiber network. At a neighborhood HFC node, the fiberoptic signal is converted into an electrical signal that is carried by the copper coaxial plant to your cable modem in your home.

EarthLink High Speed Internet is delivered to your computer over the same upgraded cable systems that bring cable television into your home. Using cable's hybrid fiber-coaxial (HFC) network, EarthLink integrates multimedia programming with the latest communication tools and personalized services such as email, a Personal Start Page, personal web space, streaming audio, and streaming video.