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Frequently Asked Questions

Can I receive IDD calls once the upgrade is implemented?

If the caller dials 7 digits from overseas, a recorded message will notify the caller of the new 8 digits number. The caller will then need to dial the 8 digits number for the call to be connected. Please note that the voice message will be on for 6 months from respective date of change from 7 digits to 8 digits.
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Why can't I make IDD calls?

IDD services are not activated by default. You can activate it through the Online Portal. Go to Value Added Services and click Activate IDD Services.
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What are the rates for the IDD / STD calls?

FAQ > Getting Started
You can check for promotional or the latest rates with the Whoops! Helpdesk (603-2145 4567) or the Service Provider's Helpdesk.
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How about IDD or cellphone calls?

Smart Telecommunications Pte Ltd
Yes, any smart VOICE/smart ACCESS user can make calls to over 200 destinations around the world to/from, both land/mobile phones.
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How can I make IDD calls using the NUS IDD service?

Computer Centre > NUS IP Telephony Service
Enter Staff ID, '*', PIN and '#' when prompted e.g. "034511*765412#" if your Staff ID is "034511" and PIN is "765412" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>"
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How do I enter the IDD Charge Code when making IDD calls?

Computer Centre > NUS IP Telephony Service
Enter Staff ID, '*', PIN, '*', Charge Code and '#' when prompted e.g. if your Staff ID is "034511", PIN is "765412" and Charge Code is "1" enter "034511*765412*1#" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>" Note that the default Charge Code of '0' need not be entered.
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How do I make IDD calls on my mobile phone?

PEOPLES&& FAQ
If you have registered for IDD service either by paying $1,000 deposit or applying credit card recurring autopay, you can make IDD calls by dialing :
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Can I make IDD calls to Singapore or other countries?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
No. All outgoing calls are barred. Calls to Singapore or other countries can only be made by keying in the *131* code.
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How can I make IDD calls with the IP Phones?

Computer Centre > NUS IP Telephony Service
If your IDD calls is to be charged to your department you can use the "NUS IDD" service. Your department's Phone Admin can grant you access based oon your staff ID. Alternatively you can register your DID number with IDD Service Providers.
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Can I receive calls here?

Kap's Place - Reservarions
Yes, you can receive calls here between 6:00 a.m. and 8:00 p.m. If you have made tour arrangements on your own you should call the tour operating company to inform them of this schedule and to verify their pick up time for the day of the tour. Incoming calls are only answered from 6:00 a.m. to 8:00 p.m. ? please be aware of this at all times.
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SunRocket Internet Phone Service - Member Support: FAQ's - A...
Simply pick up the telephone and make calls like normal. You'll need to dial the area code and phone number for all calls outside of your area code. If the number you are calling has the same area code as your SunRocket Household Number, all you need to do is dial the last 7 digits of the number, no area code needed. You do not need to dial a "1" for long distance calls, but if you dial a "1" out of habit, your call will still go through.
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Can I upgrade my engin service to make and receive calls?

VoIP FAQ's | Harrisontech | engin - Massive Savings on Your ...
Yes, if you move to an engin coverage area or the engin coverage is expanded to your local calling area then you can upgrade your engin service. These plans start from $19.95 per month.
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What are the charges for making IDD calls via mobile phone from Hong Kong to other countries?

PEOPLES&& FAQ
The IDD tariff is calculated on a 6-second basis for IDD001 and IDD1597, and on a per-minute basis for IDD1523. PEOPLES local Basic airtime charge, calculated on a per-minute basis, will also apply.
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Can I make IDD calls from any IP Phones in NUS?

Computer Centre > NUS IP Telephony Service
Yes. If your Staff ID have been given permission to make IDD calls by your department you can use any NUS IPTel Cisco 7940 or Cisco 7960 IP Phone to access the IDD service by pressing the "Services" button and select Option 5 "NUS IDD". You will be prompted to enter your Staff ID and PIN and be authenticated before you can make IDD calls. Note that the same PIN is used for accessing voicemail and the IPTel Options Settings.
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How can I make IDD calls that can be charged to my private account?

Computer Centre > NUS IP Telephony Service
If you have registered your NUS DID number with an IDD service provider, you can dial 9+IDD Prefix+country code+area code+number. Note that the IDD prefix excludes Singtel's 001, 013 and 019 services as these are reserved for NUS corporate use only.
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Can I make IDD calls from IP Conference Station?

Computer Centre > NUS IP Telephony Service
The display of the overseas' caller's ID depends on the foreign service provider. If the foreign service provider does not forward the caller's ID to Singtel our IPTel phone will not display the number.
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Can I charge my IDD calls to another department which I am working with on projects?

Computer Centre > NUS IP Telephony Service
Yes. Supposed you are working with another department A. First, approach the Phone Administrator of department A to activate for you. You will be given a charge code for your IDD calls. Enter this charge code when you make IDD calls. The costs of the IDD calls will then appear in the IPTel bill of department A.
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Can I use Telcom1515 Fax Premium to make IDD calls?

Untitled Document
Telcom1515 Fax Premium is recommended for fax transmissions. You can make IDD calls using Telcom1515 Fax Premium. However, you will be paying higher rates because we offer premium quality line for fax transmissions. We would recommend you to use Telcom1515 Biz to make IDD calls.
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INTERNATIONAL COVERAGE: To which countries can I make Video IDD calls to?

Globe Mobile Broadband 3G with HSDPA
Video IDD calls to 76 operators in 38 countries will be charged US$0.0067 per second (equivalent to US$0.40 per minute) for Video IDD calls originating from the Philippines. Per-second Video IDD charging to the 38 countries will not require the subscriber to register or to utilize a special dialing string or sequence. Per-second Video IDD charging to the 38 countries will be billed in the same manner that regular per-second voice IDD is billed.
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Need help?
When a potential renter calls, it is helpful to say that you are occupied at the moment and that you would like to call him back in 5 minutes. Take his name and phone number and then call him back after 5 minutes. This will allow you to know who you have spoken with and you will also have a number to follow up with.
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Can I receive calls on my computer?

Thaitel - PC to Phone
No. You can not receive any calls by using Thaitel PC-to-Phone, it available to call from your PC only
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Can I call and receive calls from anywhere?

SatellitePC.US - Satellite Internet, Satellite Telephone, Sa...
Yes! We have Satellite Telephones that will send and receive from any place on earth. We also have Satellite Phone Services that are more geographically restricted and are sufficient for use in North America, the Middle East, etc.
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Do I have to keep my computer on to receive calls?

VOIP FAQ, answers to all your VOIP questions
No, your VOIP phone service is independent of your computer, in-fact you don't even need a computer to use VOIP although someone having Hight Speed Internet without having a computer may be considered a little odd!
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Keen: Frequently Asked Questions
We're constantly working to bring you more new customers. Your level of success as an advisor depends heavily on how much time you put into marketing your listing. Take some time and review the Advisor Basics tutorial, especially step 2, Marketing your Business.
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Gizmo – A free phone for your computer - Help
To receive calls on your computer, you must first be logged in to Gizmo Call. When someone calls you, an incoming "call alert" will display on your Gizmo Call screen. Click the "Answer Call" button and start talking. You can also answer calls on your mobile or land line by enabling call forwarding under the "Forward Calls" tab. Enter your phone number and choose to forward "all" calls or only "unanswered" calls.
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Lets101 - Frequently Asked Questions
You receive calls on your cell phone(s) or phone(s) which you have registered and verified with lets101. You can setup on which of the confirmed phones you want to receive call and during what timings by going to timing/filters page.
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