We carefully check all our t-shirts to ensure there are no problems before we send them to you. If a t-shirt has been damaged in the post, please let us know as soon as possible, so that we investigate this.

If an item does arrive faulty please email us and advise if you would like us to send a pre-paid mail bag for you to send the faulty item back to us. Once this has been received by us we shall dispatch the replacement No, putting a ship to address in the comments section is not appropriate and would probably be missed as our site automatically ships to the address given in the ship to address fields of the checkout page. You haven't seen hi-def till you've entered The Matrix.

Simply return it to us stating what is wrong. We will happily exchange it for you. Visit our returns page for more info on how to proceed with these returns. If I pay by credit card - Do you specify on my statement what I have ordered ? NO. Bank and credit card statements will not mention sexy lingerie in any way or detail what you have ordered from us. We process credit cards through the Royal Bank of Canada - Moneris Solutions in the name of our parent company LD International.

We have a strict checking system before items are sent out, but unfortunately a few items may get through or get mixed up. If this happens then please accept our apologies and email us at care@ninecolours.com, and we will advise you of the procedure.

Every once and awhile this does happen and we apologize greatly for the inconvenience. Just email our customer service department with the order number and item missing or faulty item. If there is a faulty item please return as soon as possible with the carrier UPS Ground or USPS. In the returned package please include the receipt for the return shipment cost along with what kind of action you would like to be taken next (exchange or refund).

Firstly you should be positive the item is faulty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. IMPORTANT: include a note inside the package with the following information, the products item number / item name also your FULL address. If your returned product is found to be not faulty, the product will be returned to you at your expense. Thirdly: e-mail us on sales@kb-online.co.

We will email you the return details, so you can return the item by Post at Trade Club's expense provided that the item is DOA within 14 days from the date of dispatch. We do not accept drop off's.

If you have sent back a faulty item/s, it usually takes between 7-10 days turnaround. As soon as We receive the item/s back, We will send you an email to inform you that the item/s have been received. Then when the item is tested and confirmed faulty, etc., We will email you and let you know the outcome.

In this case, the best thing to do is to post the item back to us with a returns sheet (e-mail us if you need one sent to you) explaining what is wrong with the item and also giving your details. We will need your name, phone number, order number and address. Please make sure that it is written clearly, if possible it is always better if it is typed. We will then seek advice from the manufacturer and take it from there.

Our apologies if you have received an item that is damaged or faulty. The simplest thing to do is contact Customer Support on 0845 226 0469 who will advise you on the best way to return an item and issue you with a Returns Authorisation Code. FAULTY or DAMAGED GOODS have to be returned within 30 days. As soon as we receive it, we will either refund your card or replace the item as requested by you.

If you believe the item to be faulty, please contact us at customerservices@NaturalFigures.co.uk quoting your name, order/invoice number and the fault.

In the unlikely event of an item being faulty, the fault of the goods must be stated upon return. Upon return a trained member of staff will investigate the problem and if found to be faulty the item will be exchanged or refunded. A credit will be added to your account covering any postage costs incurred.

Contact Treehouse Consulting as soon as possible, request an RA (Return Authority) form and describe the fault. You will, have to return the faulty product to Treehouse Consulting at your own expense for repair/replacement. Please make sure that you are purchasing the right product for your requirement. We do not offer refunds on incorrectly ordered goods. Talk to us if you are not sure about a specific product before you buy it.

On the rare occasion you are sent the wrong item you will need to put the product back in the packaging and mark it "Return to Sender". Our details should be on the envelope. If they are not, please add them. Please make sure you include a cover letter with your return items. Post the item back to us and we will deal with it straight away. If in any doubt please call us on 0870 609 3187.

Just return the item(s) to our shop address, see ‘contact us’ for delivery address. We'll either credit you or replace the goods, whichever you prefer.

If the fault is reported within the 10 day period (or 30 days if VIP), yes you can have a refund (or a credit if you prefer). If it is outside that period, then the item will be replaced or repaired.

In the unlikely event that your customer received a faulty item, all we would ask is that the item is returned to us and we will either replace or refund the item for you. It is obviously in our best interest to keep all buyers happy, and in turn the chances of them buying further products from you is increased.

Yes, We supply 30 days warranty for all of our products. For details please read REPLACEMENT AND REFUND APPLICATION ONLINE.

Contact us by e-mail or telephone. Send us the faulty products to our post address. We will send you the correct products and compensate you for your expenses in relation to the return of the faulty goods.

Although highly unlikely, if you do experience any disc read errors we will immediately send you a replacement. We don't use cheap or unbranded blank discs, and only use the highest quality, branded, blank CD-R and DVD-R media. We also use the best quality CD/DVD copiers and disc verification system, so the chances of receiving a faulty CD/DVD are greatly minimised.