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Frequently Asked Questions

What should I do if my kit arrives in damaged condition?

Scrap a Bunch FAQs
Unfortunately, this does occasionally happen. Please contact Scrap a Bunch within 48 hours after receiving your damaged kit and we will make arrangements to replace the damaged kit at no cost to you. We do require that the damaged kit be sent back to us and all shipping charges you incur will be refunded to you.
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Scrapbook kit & scrapbook supply, monthly scrapbook idea...
We will do everything possible to make you happy with your purchase. Please contact us at info@scrapbookmailbox.com within one week after receipt of your damaged kit, and we will make the necessary arrangements at no cost to you.
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Monthly Scrapbooking Layout Kit Club at The ScrapRoom - www....
On very rare occasions, this can happen. Please contact us within three days after receiving a damaged kit, and we will make the necessary arrangements to replace the kit at no cost to you. We will require the damaged kit to be sent back to us, and we will refund the shipping charges you incur to return the kit. We will not be responsible for lost or damaged kits shipped internationally. Insurance is available at the actual cost upon request.
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Monthly Scrapbooking Kit Club - Monthly Memory Kits at Littl...
Unfortunately, this does happen on occasion. We will do everything possible to make you happy with your purchase. Please contact us within two weeks after receipt of your damaged kit, and we will make the necessary arrangements to replace the kit at no cost to you. We do require the damaged kit be sent back to us, and will refund the shipping charges you incur.
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What if my kit arrives damaged?

Scrapbook Circle - FAQ's, Frequently Asked Questions, scrapb...
We do our best to securely package your kit. If the package has been damaged in shipping please contact us at orders@scrapbookcircle.com and we will arrange for you to receive a new kit. We will require that the damaged kit be returned to us. If the kit is no longer available, we will refund your payment for that month
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Question: What should I do if a product arrives in damaged condition?

FAQ
We inspect all items prior to shipment. We insure each item but we are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier (UPS at 1-800-PICKUPS, FEDEX or the US Postal Service) immediately. DO NOT RETURN THE PACKAGE TO US, but do contact us and let us know that there is a problem so that we may follow up with the carrier.
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What if my order arrives damaged?

Frequently Asked Questions
Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc.
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What do I do if my furniture arrives damaged?

Cool Sofa Frequently Asked Questions : sofas, sectional sofa...
Please inspect your order upon delivery. If for some reason it is damaged please note it on the bill of lading and refuse delivery of shipment. Please contact us immediately at (714) 556-9898 or via our Customer Care form. Cool Sofa is not responsible for any order issues not originally recorded on the bill of lading. In the event of receiving damaged goods we will process a replacement order at no charge.
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What if my item arrives damaged?

FREQUENTLY ASKED QUESTIONS
Our staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify the shipping company and us immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to the shipper immediately. Pictures are required in the event of hidden damage.
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What do I do if my product arrives damaged?

Frequently Asked Questions - Hair Thinning
Please don't hesitate to get in touch with us if your product arrives damaged, remember to include your order number in your communication. If the box is visibly damaged upon receipt please ask the courier to acknowledge this in their delivery manifest.
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What if the unit arrives damaged ?

FAQ: Solarc Systems Inc.: Ultraviolet Phototherapy Products
Any product containing glass bulbs is at risk of shipping damage. Our shipping containers are highly developed and heavy duty, but yes, there are times when damage does occur. In the vast majority of cases, this is simply a broken bulb(s). Our long-standing Arrival Guarantee policy is to immediately ship the replacement bulbs (or any other part if necessary) at no cost to the customer. We ask that the customer make the repairs on site. Solarc reserves the right to request proof of the damage.
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If an item arrives in a damaged condition, how do I claim?

Oldnautibits - Frequently Asked Questions
If noticed on delivery, please make this clear when the item is handed over or signed for. If damage is not discovered until the package is opened, please notify Oldnautibits by e-mail as soon as possible, describing exactly what damage has occurred. If we have been asked by you to cover insurance, we will make necessary arrangements for the claim. If you have made arrangements for insurance yourself, please follow your own procedures.
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What if something arrives in bad condition?

Delicious Organics - Frequently Asked Questions
We take pride in choosing the very best produce for you, but fruits and vegetables are not made on an assembly line and each one is unique. Though uncommon, sometimes you may get an item that is bad. If something doesn't meet your expectation, please refuse it upon delivery. If you are not there when we deliver, please email or call us to let us know on the day of your delivery or by the next morning so that we can arrange to get it back from you and credit your invoice.
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WHAT DO WE DO IF A SHIPMENT ARRIVES DAMAGED?

Flagpoles Etc.: Flagpoles, flags, flagpole accessories: FAQ
If Damage is unacceptable to you, please refuse the shipment and the carrier will return the shipment. then contact us and we will have another shipped out to you.
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What do I do if my cabinet arrives damaged?

Victory Refrigeration: Services: FAQ
If you notice damage to your cabinet when it arrives, you must notify the shipping company immediately. You have the option of refusing delivery if there is obvious damage when the cabinet arrives. If damage is hidden (i.e. packaging materials do not appear damaged), however, you have 15 days to file a freight claim with the company that delivered your cabinet. Be sure to file a claim and have the bill of lading information available when contacting the shipper.
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What if my package arrives damaged?

Frequently Asked Questions and Troubleshooting
If you notice the package is damaged upon arrival, indicate to the carrier that it is damaged and that you cannot accept it. If it has already been delivered and is damaged, contact us right away and we'll arrange for a replacement.
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What if something arrives damaged?

Frequently Asked Questions About Fundraising with Green Circ...
Although we have take special care in packing and shipping sometimes damage does occur. All orders should be checked for exterior damage upon arrival. Sizes given for prints/posters are the image size, as shown. Merchandise is not returnable because color does not exactly match that shown here, or because size differs by less than 1" in either dimension.
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New Page 1
Always inspect your packages from the outside and if something appears to be damaged, alert the driver immediately. If you notice damage to the carton, you should open the package and inspect for other damages before the driver leaves and ask for a damage claim form from the driver. If the damages are not noticed until after the driver leaves, call the shipping company (UPS or Fed Ex) as soon as the damage is noticed and ask for a damage claim form.
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What should I do if a product arrives damaged or defective?

Acupuncture recertification, acupuncture CEUs, acupuncture P...
If this should occur, you must notify us the same day of its receipt by you and let us know what occurred. Please call us at 1-888-878-7353 as soon as possible.
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Can I replace my damaged defroster with a Clear View Kit?

Frost Fighter Clear View Questions
Clear View (CV) defrosters can be used to replace severely damaged defrosters that are not repairable using Frost Fighter repair kits. While Clear View kits need to be installed using the kits bus bars and tabs the vehicles existing wiring and switches can be used in most cases. Please read the "Damage from window tint removal" question below for a full description of this problem and how to fix it.
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What if I do not receive a kit or my kit is damaged?

Official NASCAR Members Club - FAQ //
Members should contact the ONMC Service Center at 1.877.696.2722 and a representative will track the package and follow up with you.
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How do I file a claim if my order arrives damaged?

FAQ - Frequently Asked Questions-Handmade Soap - Blue Ridge ...
If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but when you open it, the contents are damaged, please notify us within 48 hours of receipt of order to place a claim. The shipping carrier who delivered your package might need to come to your home to inspect the damaged order, so please keep all boxes, packaging materials, and product intact if you want to process a claim.
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Youth and Adult ATV'S on Sale! - FAQ
Our product arrives 99% of the time in perfect condition however we still ask our customers to inspect the unit upon delivery. If there are minor damages (cracked plastics/scuffed body panel) yet still usable and rideable accept the unit visit our warranty claims department on this site and file damage claim to have replacement parts sent to you. If the frame is bent or the unit is really in bad shape and not safe to ride. Please use good judgment.
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What if my shipment arrives damaged or defective?

Aquarium Supply, Metal Halide Lighting - CirclePet FAQs
All products of CirclePet.com are shipped FOB Origin. FOB (Free-On-Board) Origin means that CirclePet.com pays all freight charges, the Buyer owns the goods while in transit, and the Buyer files any damage claims. Title passes to the Buyer at the moment the goods are transferred from Circle Pet to the carrier. The Buyer must file any claim (as the owner of freight) for any damaged incurred en route to the destination.
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