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Frequently Asked Questions

When making a calling card call, I receive a message that my PIN is invalid?

Locus Long Distance | FAQ
Calling card use is restricted from some payphones. Please try the call again from a regular landline phone or from a different payphone. If the card is not being used at a payphone, submit a trouble ticket on-line by first logging-on to your account. Then, click on the Customer Care section and submit an On-line request.
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When I insert the 20-character PIN code, I receive an invalid PIN message. What should I do?

Frequently asked questions
A 1: This error happens when you attempt to redeem a PIN code that has already been redeemed. The PIN code can be used once to get the online course and once for the downloadable version of the course. Please note that the PIN does not have to be entered every time you try to access the course. Once you have access to the course online, you can simply run it from the 'My Account' page without having to use the PIN code again. The same happens with the downloadable version of the course.
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Why do I receive the message "Invalid PACER User" when I enter my login and password?

Frequently Asked Questions
If the PACER login was established today, it will not be active at all PACER sites until tomorrow. If you used the instant registration process to establish the account today, click here to login now. For others that are unable to login, your login and password are not being recognized by the system. Make sure of the following: You are entering the password associated with your PACER login, and not the password associated with your CM/ECF filer login.
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My web-reg pin is invalid, what should I do?

TMCC Frequently Asked Questions (FAQs)
All problems with Web-Reg should be reported to admissions and records or via Live Support. Admissions staff are able to assist with all forms of registration difficulty and will instruct students specifically according to their particular dilemma. In some instances students will need to provide identification before staff can proceed with assistance. In those cases students will be required to come to campus for further help.
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What if I lose my Calling Card PIN?

Login to your account. Once you have logged in, information regarding your account will be listed including your PIN number.
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Why do I get invalid User ID or PIN message?

WebSMART FAQs
The most common reason for this message is that the PIN you entered does not match your PIN stored in Banner.
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I still have credit on my Card but my pin number is invalid. What should I do?

UK Calling Cards, Phone Cards from DigiCallingCards
All calling cards have an expiry period. Please contact customer services of the appropriate card for any queries or faults.
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Why do I get an invalid PIN code message when I try to redeem my PIN code?

Frequently asked questions
Please make sure you are on the correct site. EasyLearning is a worldwide initiative, with numerous sites. All these sites will have a different web address starting with http://campus.easylearning.org/sitename . PIN codes are generated for specific sites and can only be redeemed on those sites. You will find the site on which your PIN code can be redeemed on the front of the Learning Card.
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My PIN number does not work when I enter it. I get the message: "Invalid PIN number"?

Investintech Knowledgebase
The two most common problems for this issue are the following: You may have downloaded and tried one product but purchased a PIN for another. To...
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What if I receive the message "Wrong PIN"?

Customer Support | FAQs | SIM Cards
You have entered an incorrect PIN number for your phone. Please enter the correct PIN number in order to continue. Please consult your user's manual or call 1551 free of charge for directions on entering your default PIN.
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Why do I get a message that my credit card number is "invalid" ?

CThai : FAQ
This error is simply caused by your credit card number being entered incorrectly on the secure online form. Try re-entering your credit card number again
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Why do I get the message "Invalid library card number" when I log on to Naxos Music Library?

Naxosmusiclibrary - Classical Music FAQ
This might be happening because there is a problem with the library card number that you entered. Please re-check the library card number you entered on the Naxos Music Library log-in page. If you still get the same message, please email Customer.Service@Naxos.com with the library card number you logged in with, and the address of the web page where you logged in.
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Question: What should I do if I receive the message "Invalid Login"?

OurGV.com FAQ
Answer: This is the result if the room entry screen is not filled in properly. The first line is for your name and must be alphanumeric (no special characters). The 2nd line is the access code, and if it is not already filled in for you, be sure to type in the exact code given to you (case sensitive). The room number is always filled in for you; please leave it unchanged.
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Why do I receive an "Invalid Billing Address" message ?

CThai : FAQ
If you enter a Post Office box, do not use periods after the PO. (Example: Use "PO Box" instead of "P.O. Box"). If you are on a rural route with a box number, enter your rural route on the top line and your box number on the second line. (Example: Do not enter "RR 1 Box 123" all on one line. Instead, enter "RR 1" on the first line and "Box 123" on the second line.
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How do I receive my Calling Card?

Frequently asked questions about prepaid phone cards.
After finishing the Purchasing Process, you will be shown the result of the order process and you will be notified of your order status. When purchasing our cards, you will get an e-mail with your card's PIN and access numbers, Dialing Instructions and Technical Support numbers. You can now see your PIN's online automatically once your order is approved. You will be able to see your PIN online at your account by clicking on the approved order at your 'Order History'.
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Go to Top Will I receive a Calling Card in the mail?

AmericanFone Long Distance and Business Services
No, you will not receive an actual card in the mail. You will receive a welcome email detailing your account number as well as the access number and instructions for using the card. You may also access the instructions and access numbers online.
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When trying to use a Pre-Paid card, I got an invalid PIN or used PIN. What happened?

I-play Mobile
This PIN may have been used or was not activated correctly. Click here, contact our Support Service and describe the problem to get replacement credits.
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My phone card says Invalid after entering the PIN given. What do I do?

Domestic Phone Cards - Phone Card FAQ
a result, they may have some batches of cards with the old access number and some new batches with the new access numbers. Sometimes they may have up to 3 access numbers, thus causing PINs to be invalid when using a wrong or different or new access number. Most of the time, the "Invalid PIN problem" is caused by using a wrong access number. However, if you tried all the access numbers and your card still does not work, please contact us right away.
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Card2Call.com: FAQ
Calling card manufacturers usually change access numbers when they change carriers. The result is that they have some batch of cards with the old access number and some new batch with the new access numbers. Sometimes even up to 3 access numbers. Thus, causing PINs to be invalid when using a wrong different access number. Please make sure to try ALL the access numbers that were given to you before contacting us.
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Why did I receive "Invalid Pin" when I registered as a mReward member?

MReward Network
Answer : First of all, double check your SMS command if you have typed correctly. The command is - REG <Placement ID> <Password> <Card No + Last 4 Digits of Access Code>. E.g. REG 117788 123456 V012085957 . If the command is correct, then send the SMS to 017-6990366 or 016-6781208 or 019-6095231. Please do not send the SMS to VCN SMS Gateway, because it will reply "Invalid Pin".
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When I purchase a Calling Card, will I receive the actual Calling Card in the mail?

Oz Prepaid Cards, Calling cards for sale with online PIN Del...
No. We do not send actual Calling Cards to you. To protect our customers with your first purchase we will send you a welcome kit to your mailing address. This is the only time you will receive mail from us. In this welcome kit you will have your account activation number and PIN for your first transaction only. Once you get the welcome kit and your account activation number all you have to do is to come back to the site and activate your account.
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What is the return/exchange policy on all airtime or calling card PIN transactions?

Instant Prepaid Phone Cards, Calling Cards and Wireless Card...
All PIN sales are final, no return no exchange policy. If you are having problems activating your PIN please contact your service provider directly. If your problem with activating is not resolved after speaking with your service provider, please call PrepaidWireless Customer Service at 800-569-8795.
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What does the error message "Message_Format_Error: Invalid message length: 143048265" mean?

HANDLE.NET FAQs
Note: Refer to the Technical Manual (also included in the distribution) for general information on server installation, using the GUI handle administration tools, using the HTTP Proxy, other tools and features, batch operation, advanced server configuration, replication, splitting a handle server, and using a SQL database for storage.
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