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Frequently Asked Questions

Can I use Telcom1515 Fax Premium to make IDD calls?

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Telcom1515 Fax Premium is recommended for fax transmissions. You can make IDD calls using Telcom1515 Fax Premium. However, you will be paying higher rates because we offer premium quality line for fax transmissions. We would recommend you to use Telcom1515 Biz to make IDD calls.
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What is Telcom1515 Fax Premium?

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Telcom1515 Fax Premium is a service plan specially designed to cater to the fax needs for Corporate Customers.
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Can I use Telcom1515 Biz for fax transmission?

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Telcom1515 Biz is recommended for voice calls. We would recommend you to use Telcom1515 Fax Premium for fax transmission.
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Why can't I make IDD calls?

IDD services are not activated by default. You can activate it through the Online Portal. Go to Value Added Services and click Activate IDD Services.
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Can I use 1516 IDD for fax?

Phoenix Comms
Since 1999, Phoenix Comms has been using a state-of-the-art system to track the usage of our services. This system has yielded zero billing error complaints from our customers and it is an indication that all customers are correctly billed for their IDD calls.
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How do I make IDD calls on my mobile phone?

PEOPLES&& FAQ
If you have registered for IDD service either by paying $1,000 deposit or applying credit card recurring autopay, you can make IDD calls by dialing :
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Can I make IDD calls to Singapore or other countries?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
No. All outgoing calls are barred. Calls to Singapore or other countries can only be made by keying in the *131* code.
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How can I make IDD calls with the IP Phones?

Computer Centre > NUS IP Telephony Service
If your IDD calls is to be charged to your department you can use the "NUS IDD" service. Your department's Phone Admin can grant you access based oon your staff ID. Alternatively you can register your DID number with IDD Service Providers.
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How can I make IDD calls using the NUS IDD service?

Computer Centre > NUS IP Telephony Service
Enter Staff ID, '*', PIN and '#' when prompted e.g. "034511*765412#" if your Staff ID is "034511" and PIN is "765412" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>"
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How do I make a call when I use 1516 IDD?

Phoenix Comms
Simply use your pre-registered phone number to dial 1516 + country code + area code + telephone number to make the call. For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected.
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Can I make fax calls over the service ?

Avonline Broadband
No. The service is intended for Internet Access, freeing up your existing phone lines for normal calls and saving on dialup internet and ISP call costs. Similarly, the system does not receive TV signals.
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Can I make IDD calls from any IP Phones in NUS?

Computer Centre > NUS IP Telephony Service
Yes. If your Staff ID have been given permission to make IDD calls by your department you can use any NUS IPTel Cisco 7940 or Cisco 7960 IP Phone to access the IDD service by pressing the "Services" button and select Option 5 "NUS IDD". You will be prompted to enter your Staff ID and PIN and be authenticated before you can make IDD calls. Note that the same PIN is used for accessing voicemail and the IPTel Options Settings.
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How can I make IDD calls that can be charged to my private account?

Computer Centre > NUS IP Telephony Service
If you have registered your NUS DID number with an IDD service provider, you can dial 9+IDD Prefix+country code+area code+number. Note that the IDD prefix excludes Singtel's 001, 013 and 019 services as these are reserved for NUS corporate use only.
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Can I make IDD calls from IP Conference Station?

Computer Centre > NUS IP Telephony Service
The display of the overseas' caller's ID depends on the foreign service provider. If the foreign service provider does not forward the caller's ID to Singtel our IPTel phone will not display the number.
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INTERNATIONAL COVERAGE: To which countries can I make Video IDD calls to?

Globe Mobile Broadband 3G with HSDPA
Video IDD calls to 76 operators in 38 countries will be charged US$0.0067 per second (equivalent to US$0.40 per minute) for Video IDD calls originating from the Philippines. Per-second Video IDD charging to the 38 countries will not require the subscriber to register or to utilize a special dialing string or sequence. Per-second Video IDD charging to the 38 countries will be billed in the same manner that regular per-second voice IDD is billed.
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Can I use Telcom1515 services from overseas?

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Telcom1515 Biz and Telcom1515 Fax Premium services are only available for outgoing international calls from Singapore. To use Telcom1515 service from overseas, please subscribe to our value-added services like Roam-4-Free. Login with your username and password and go to "Update My Service Information" under "Manage Profile" Call our hotline, 65-64161515. Our customer service officers will be able to assist you with the registration of numbers.
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Can I make premium rate calls?

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Resource automatically bar premium rate calls to protect customers from fraudulent use of their lines. If you are required to make premium rate calls this bar can be removed.
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Can I make phone or fax calls over the service?

Tariam Frequently Asked Questions - FAQ
Our iaccess and iconnect packages do support Voice over IP, and we can offer you cheap break out to the PSTN network for your non-VoIP-to-VoIP calls. We also offer simple site hardware that enables analogue voice and fax (as well as data) over our iaccess or iconnect systems, this can be routed to your own PBX for breakout if needed. We can also assist you in using this hardware to create a free to call, toll quality, calling network over all your sites, whatever connectivity they posses.
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What are the rates for the IDD / STD calls?

FAQ > Getting Started
You can check for promotional or the latest rates with the Whoops! Helpdesk (603-2145 4567) or the Service Provider's Helpdesk.
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How about IDD or cellphone calls?

Smart Telecommunications Pte Ltd
Yes, any smart VOICE/smart ACCESS user can make calls to over 200 destinations around the world to/from, both land/mobile phones.
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How do I enter the IDD Charge Code when making IDD calls?

Computer Centre > NUS IP Telephony Service
Enter Staff ID, '*', PIN, '*', Charge Code and '#' when prompted e.g. if your Staff ID is "034511", PIN is "765412" and Charge Code is "1" enter "034511*765412*1#" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>" Note that the default Charge Code of '0' need not be entered.
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Can I receive IDD calls once the upgrade is implemented?

If the caller dials 7 digits from overseas, a recorded message will notify the caller of the new 8 digits number. The caller will then need to dial the 8 digits number for the call to be connected. Please note that the voice message will be on for 6 months from respective date of change from 7 digits to 8 digits.
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Q8: My company uses a PABX that allows IDD 001 calls only on certain lines. Can I use v019 service?

SingTel.com - Consumer - Products & Services - International...
You will need to get your PABX vendor to re-programme your equipment to allow "019" access in addition to "001" access before you can use v019 service.
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Can I make long distance calls or fax while at BMSC?

Bamfield Marine Sciences Centre
All personal calls must be made from the payphones or common-use phones located on campus. We recommend you bring/use a phone card, credit card or call collect. Alternatively you may wish to bring a cell phone, however, cellular reception in Bamfield is spotty. Fax service is available through the administration office in the main building during office hours. A nominal fee will be charged. Researchers can arrange for a long distance charge account for the period of their stay.
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Where can I make phone calls, send a postcard, fax, or an e-mail?

Isla Mujeres, Mexico
If you need to send a fax or a telegram you can do it in the Telegraph office, located downtown, next to the market and near North beach. You can send and receive letters and postcards in the Post Office. Stamps are sold there. To receive a letter, ask for the mail list, it is usually on the desk.
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How do I make calls?

Kap's Place - Reservarions
For collect calls to the USA or Canada dial 175. For international calls please purchase a 199 or 197 card from our front desk and/or from Soda Isabel and follow instructions on the back. 800 numbers for different phone carriers are posted on the phone list in your room and on the back side of the door by the computer. Our number is ++506-221-1169. For local calls from the main guesthouse, the apartment, the hostel rooms and the annex please dial 9 first ? all numbers in Costa Rica are 7 digits.
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How do I make and receive calls?

SunRocket Internet Phone Service - Member Support: FAQ's - A...
Simply pick up the telephone and make calls like normal. You'll need to dial the area code and phone number for all calls outside of your area code. If the number you are calling has the same area code as your SunRocket Household Number, all you need to do is dial the last 7 digits of the number, no area code needed. You do not need to dial a "1" for long distance calls, but if you dial a "1" out of habit, your call will still go through.
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Do You Make House Calls?

FAQS
Yes, we do make house calls. However, we want to make sure your computer is fixed right the first time. This can be best accomplished in our shop, where we can take the time to do a complete system diagnosis in a secure environment. We don’t feel like your getting your money’s worth in the few minutes that we can spend on your computer during a house call. Most of the problems encountered with today’s computers require one or more diagnostic scans to be run.
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Can I use IDD with my Windows computer?

Welcome to iDoubleDrive!
Yes, iDoubleDrive is compatible with Windows XP Home and Professional editions, Windows 2003, Windows 2000, ME, and 98.
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Can I use IDD with my Apple computer?

Welcome to iDoubleDrive!
Currently an Apple version of iMusicDrive is in development. Check back frequently or contact us for updates!
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