Enter Staff ID, '*', PIN and '#' when prompted e.g. "034511*765412#" if your Staff ID is "034511" and PIN is "765412" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>"

Yes. If your Staff ID have been given permission to make IDD calls by your department you can use any NUS IPTel Cisco 7940 or Cisco 7960 IP Phone to access the IDD service by pressing the "Services" button and select Option 5 "NUS IDD". You will be prompted to enter your Staff ID and PIN and be authenticated before you can make IDD calls. Note that the same PIN is used for accessing voicemail and the IPTel Options Settings.

IDD services are not activated by default. You can activate it through the Online Portal. Go to Value Added Services and click Activate IDD Services.

If you have registered for IDD service either by paying $1,000 deposit or applying credit card recurring autopay, you can make IDD calls by dialing :

No. All outgoing calls are barred. Calls to Singapore or other countries can only be made by keying in the *131* code.

If your IDD calls is to be charged to your department you can use the "NUS IDD" service. Your department's Phone Admin can grant you access based oon your staff ID. Alternatively you can register your DID number with IDD Service Providers.

The Freshtel internet phone services should not be relied on to make emergency calls. Power outages, PC problems or Internet problems can all effect your ability to make calls.

Simply dial 1516 + country code + area code + telephone number with your pre-registered telephone number with Phoenix Comms. For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected. Yes, however, mobile air-time charges from your respective mobile service provider are applicable.

Telcom1515 Fax Premium is recommended for fax transmissions. You can make IDD calls using Telcom1515 Fax Premium. However, you will be paying higher rates because we offer premium quality line for fax transmissions. We would recommend you to use Telcom1515 Biz to make IDD calls.

Video IDD calls to 76 operators in 38 countries will be charged US$0.0067 per second (equivalent to US$0.40 per minute) for Video IDD calls originating from the Philippines. Per-second Video IDD charging to the 38 countries will not require the subscriber to register or to utilize a special dialing string or sequence. Per-second Video IDD charging to the 38 countries will be billed in the same manner that regular per-second voice IDD is billed.

If you have registered your NUS DID number with an IDD service provider, you can dial 9+IDD Prefix+country code+area code+number. Note that the IDD prefix excludes Singtel's 001, 013 and 019 services as these are reserved for NUS corporate use only.

The display of the overseas' caller's ID depends on the foreign service provider. If the foreign service provider does not forward the caller's ID to Singtel our IPTel phone will not display the number.

No, the Service does not support Video Call and SMS/MMS. However, you can continue to use these services via GSM/3G if they are included in your existing SingTel Mobile plan. SingTel does not bar BRN registered mobile numbers from activating through SEND. It is the responsibility of the company to ensure that only authorized employees are allowed to activate the service.

Yes, prevailing charges will apply for all international calls made via IDD001, STD020, BudgetCall 013, V019, ICC1898 and ICC1892.

Yes, it is possible as long as you are able to get connected to an Internet connection which does not block SIP or VoIP traffic. Please note that the supported modems are the mio Box and 2Wire 2700HG.

Calls can be made to any destination within and outside the country in which you are Roaming by simply dialing the relevant area code and number. If you need to make an international call from the country you are visiting simply dial the following: While you are abroad, anyone in Yemen will still be able to reach you by dialing your SabaFon mobile phone number. If somebody within the country, in which you are Roaming, needs to contact you they will have to dial your full SabaFon number.

Yes, your VoIP service would have a real number (MM or provincial depending on where application was forwarded). This means that your VOIP service can make/receive unlimited local calls for free.

You may not be able to make or receive voice calls during an active HSDPA data session. This is a network constraint currently, which will be resolved when we launch the service.

Yes, you can. That said, the Professional HughesNet Internet service level is a better choice if you are planning to use VoIP. There is a delay, so the conversation is very much like using a CB radio. However, new technology has just been introduced this year that changes the marketplace for VoIP. Lots of information out there, so go find it before you make a choice on VoIP. See our review of VoIP products that our customers are using.

Yes. You can call any other TruFono user for free and they can call you! If you have a hardware device, you will soon be able to get a number so anyone in the world can call you. See here for details.

You can check for promotional or the latest rates with the Whoops! Helpdesk (603-2145 4567) or the Service Provider's Helpdesk.

Yes, any smart VOICE/smart ACCESS user can make calls to over 200 destinations around the world to/from, both land/mobile phones.

Yes, most cards are for calls originating in the US and can be made from any phone in the US. The FCC mandates a fifty cent fee for calls made from pay phones. Rates for calls on cellular phones are higher than rates shown on the web site.

No, you will not be able to use the telephony-based services at all (voice, SMS and other features are barred). SIM Card for CBN Mobile thru XL can only be used for CBN Internet connection.

Once logged on to mio Mobile service, there'll be no charges if you call back to any Singapore fixed/mobile number (+65). If you call a non-Singapore number, prevailing IDD rates to that respective country will apply. Please note that roaming charges will apply for the receiving party, depending on the country. VoIP calls may be blocked by some ISPs or countries.

No. The service is intended for Internet Access, freeing up your existing phone lines for normal calls and saving on dialup internet and ISP call costs. Similarly, the system does not receive TV signals.

You will need to get your PABX vendor to re-programme your equipment to allow "019" access in addition to "001" access before you can use v019 service.

IDD uses premium quality connections to international destinations. Together with redundancies at every level of the system, the service has both good call quality and high reliability. And due to economies of scale, you can enjoy the premium service for a fraction of standard IDD rate.

Enter Staff ID, '*', PIN, '*', Charge Code and '#' when prompted e.g. if your Staff ID is "034511", PIN is "765412" and Charge Code is "1" enter "034511*765412*1#" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>" Note that the default Charge Code of '0' need not be entered.