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Frequently Asked Questions

BACK TO TOP What if I want to use EarthLink Wi-Fi service and am using a Mac?

EarthLink® High Speed - Frequently Asked Questions
EarthLink Wi-Fi is compatible with Macs so long as your computer is able to receive an 802.11b/g signal. Click here for detailed instructions on how to connect using a Mac.
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BACK TO TOP How fast is EarthLink Wi-Fi Service?

EarthLink® High Speed - Frequently Asked Questions
While the actual speed of the connection you achieve depends on a number of factors, such as the type of equipment you are using, the distance you are from the radio transmitting the signal, etc., our network can achieve speeds up to 3Mbps.
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BACK TO TOP Is EarthLink Wi-Fi service secure?

EarthLink® High Speed - Frequently Asked Questions
EarthLink Wi-Fi supports the latest industry-standard Wi-Fi encryption technology. This software is built into your EarthLink-provided modem, and is included in EarthLink's Total Access software. EarthLink also provides free encryption software that is available for download here.
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BACK TO TOP I am an existing EarthLink customer, how do I switch to EarthLink's Wi-Fi service?

EarthLink® High Speed - Frequently Asked Questions
You can call 1.877.WIFI.SALES (877.943.4725) and one of our friendly sales assistance representatives will be happy to assist you in making the transition. Please be advised that any early termination fees that might exist with your current service will still apply.
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BACK TO TOP Can I use EarthLink Wi-Fi while traveling?

EarthLink® High Speed - Frequently Asked Questions
EarthLink Wi-Fi accounts work nationwide in cities we service. EarthLink Wi-Fi also includes unlimited dial-up access
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BACK TO TOP What is EarthLink Wi-Fi for Outdoor Use?

EarthLink® High Speed - Frequently Asked Questions
EarthLink Wi-Fi for Outdoor Use is a portable broadband connection that gives you the freedom to connect from almost anywhere in your city. It is designed specifically for people who want wi-fi access outside their home.
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BACK TO TOP Can I use Earthlink Wi-Fi for Outdoor Use inside my home?

EarthLink® High Speed - Frequently Asked Questions
While you may be able to receive a wi-fi signal when you are at home, most indoor locations require a modem in order to receive a strong enough signal. If you intend to use your wi-fi service primarily at home, EarthLink strongly recommends that you purchase the EarthLink Wi-Fi product which is designed for residential use. Note that the standard Earthlink Wi-Fi product includes unlimited usage outside the home and around your city at no extra charge.
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What is EarthLink Wi-Fi?

EarthLink® High Speed - Frequently Asked Questions
EarthLink Wi-Fi is a wireless network (similar to a cell phone network) that lets you access the Internet with a high-speed connection at a price similar to dial-up in many areas.
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BACK TO TOP Is Wi-Fi service safe?

EarthLink® High Speed - Frequently Asked Questions
Wi-Fi is very safe - The EarthLink Wi-Fi network broadcasts its signal in the 2.4GHz range and it does it at much lower levels than many devices that use the same frequency that are commonly found in our homes today - Cordless 2.4GHz phones, Baby monitors, Cell phones, and Microwaves to name a few.
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BACK TO TOP How does EarthLink Wi-Fi self-installation work?

EarthLink® High Speed - Frequently Asked Questions
EarthLink will send the equipment you need and simple instructions on how to set up your EarthLink Wi-Fi service. The self-install guide includes step-by-step instructions and easy-to-follow diagrams. If you need help with the self-installation, you can contact EarthLink Customer Support at 1.877.WIFI.HELP (1.877.943.4435)
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BACK TO TOP Is EarthLink Wi-Fi compatible with Macintosh and Linux based systems?

EarthLink® High Speed - Frequently Asked Questions
Yes. Our service is compatible with Macintosh and Linux based systems as long as your device is able to receive an 802.11b/g signal.
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What if I have trouble connecting to or using AT&T Wi-Fi service?

AT&T Communications Inc. - AT&T Wi-Fi Support Section
See our General Connection Guide for connection information and troubleshooting tips. You can also call AT&T Wi-Fi's 24x7x365 Technical Operations Center toll-free at 1-888-888-7520 or email support@attwifi.com for technical support
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What is AT&T Wi-Fi service?

AT&T Communications Inc. - AT&T Wi-Fi Support Section
AT&T Wi-Fi service (formerly named SBC FreedomLink) is powered by 802.11 Wireless Fidelity technology to facilitate connecting you with public wireless high-speed Internet access at speeds much faster than dial-up when you're in a 150-foot range of our growing number of public hot spots - in airports, restaurants, and other that offer AT&T high-speed wireless service within the establishment. AT&T Wi-Fi public high-speed Internet access service is provided by AT&T Internet Services.
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BACK TO TOP Where in the house should I put my Wi-Fi modem?

EarthLink® High Speed - Frequently Asked Questions
The strongest signal will probably be near an exterior window. However, you should experiment with different places inside your home to find the best signal and a convenient location. Sometimes moving your modem a few feet or just a few inches will result in a marked improvement in the quality of your signal. Also, make sure you have the antenna securely connected and it is in the vertical, most upright position.
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If I move, can I take my Wi-Fi modem with me?

EarthLink® High Speed - Frequently Asked Questions
Yes. Your Wi-Fi modem will work anywhere within the coverage area of your city. If you move to a different city, contact EarthLink and we'll help you re-establish your EarthLink service at your new location.
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Can I use CSL Wi-Fi Service to receive email?

Wifi Service - User Guide
If you wish to send or receive email via webmail, you will be able to do so no matter if you are using the email account of an ISP or email service provider. If you wish to send or receive email via email software, please fill in the server name (check with your ISP or email service supplier) in the Incoming mail server (POP3) and Outgoing mail server (SMTP) section. If you encounter any difficulties when you send or receive email, please try to receive email first before sending email out.
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Do I need to download Connection Software to use the AT&T Wi-Fi Service?

AT&T Communications Inc. - AT&T Wi-Fi Support Section
No, the Connection Software is provided free to Membership users for expedited connectivity at AT&T Wi-Fi Hot Spots and roaming partner hot spots. The Connection Software automatically detects AT&T and roaming partner hot spots as well as stores Membership log on information for easy connectivity. If a user chooses not to download the Connection Software, log on credentials will be entered on the welcome page upon opening your browser at a hot spot.
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I want to use the Google Wi-Fi network in Mountain View, CA, what should I do?

Microcom Technologies - The Right Wireless Distributor
Ruckus Wireless does not provide Google Wi-Fi service for Mountain View. To learn more about the service, please check online at http://wifi.google.com/support/.
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Why should I use Wi - Fi ?

Calcutta Telephones
This service is to be used for blistering speeds of Broadband along with freedom to move around and surf anywhere in the BSNL Wi-Fi zone. Your phone is not busy surf the web without worry to miss an important call at the same time no waiting to connect to net or busy signals, just click and you are online instantly and wirelessly.
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Can the devices use Wi-Fi?

Smart-Phones.be · smartphone portal
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Can I use Wi-Fi at the branches?

WiFi FAQs
Yes! Once you register, you can take your wireless device to any of our branches and be able to connect to our network! Sending emails using a client such as Outlook requires that we open up SMTP port 25 on our firewall. We have decided not to do this because certain people may try to send "spam" from our library, and unfortunately, it'll look like it was coming from us. Most ISP's, such as Road Runner, offer Web based email (for example http://webmail.cfl.rr.com).
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How do I access Wi-Fi in the hotspots using my BL@ST t with Wi-Fi?

B L A S T Prepaid Internet Card
Step 3: Open your web browser (you should be automatically redirected to the Airborne Access log-in page) Note: Make sure that you are not using any proxy connections (e.g. in Internet Explorer, go to Tool > Internet Options > Connections > LAN Settings) when you are connecting to Airborne Access’ Wi-Fi Hotspot. a) In the Username field, type your BL@ST Username and attach “@wifi” (i.e. 1948574938@wifi)
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BACK TO TOP Will EarthLink allow me to use this service for my business?

EarthLink® High Speed - Frequently Asked Questions
Yes. This service may be used to help your business get online. We suggest using a firewall or VPN in order to protect any sensitive information. Without taking additional security measures, your business information may be vulnerable to tampering.
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What if I don't want to use EarthLink's service?

Welcome to EarthLink - FAQ
We believe you will be satisfied with EarthLink's quality service and support. However, you can choose to cancel your service by calling: 1-888-EARTHLINK.
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My notebook or PDA hangs while I am using CSL Wi-Fi Service. Should I re-connect after reboot?

Wifi Service - User Guide
No, you are still connecting to our service. After you restart your device, you should be able to access the Internet.
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Are there any security measures when I use CSL Wi-Fi Service at public access locations?

Wifi Service - User Guide
To increase the security level, your Login ID and password are encrypted and sent via SSL to the server. The user is also advised to deploy Antivirus technologies - to protect against WLAN based exposure to other infected devices and hand carrying the problem back to the users' private network.
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Where can I access the iZone Wi-Fi service?

eCompany - Business Services
iZone is located at multiple venues in the UAE. Just look for the iZone sign () at any public place such as such as coffee shops, restaurants, hotels, airports and exhibitions halls, among other venues. For a complete list of locations, click here
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