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Frequently Asked Questions

What is nas air policy if a flight is cancelled?

NAS AIR
nas air has 2 options available to passengers to protect their investment in the event that an nas air flight is cancelled: i) Passengers can be transferred to the next available nas air flight without any additional charges. ii) The fare value of the flight can be retained in a credit shell with nas air for future travel within 3 months.
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What is nas air policy for the carriage of expectant mothers?

NAS AIR
For the safety and comfort of all pregnant women traveling by air, nas air has introduced the following regulations: nas air will carry pregnant women without a doctor's certificate. nas air handling staff may request the individual to sign an indemnity confirming that they are less than 28 weeks pregnant. nas air requires a doctor's certificate confirming that the passenger is fit and healthy and specifying the date that the baby is due.
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Do I receive a ticket when I book a seat on a nas air flight?

NAS AIR
No. nas air is a ticketless airline. We have removed tickets from our service along with the costs associated with them. These savings are passed on back to you, the Passenger, and that means we are able to offer you a better fare for our service!
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What is IndiGo's policy if a flight is cancelled?

IndiGo - Always affordable, ontime, hassle free
IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo’s control result in flight delays or cancellations.
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What is Airline's policy if a flight is cancelled?

FLIGHT TICKET : FAQ
Airline has 3 options available to guests to protect their investment in the event that an Airline flight is cancelled: ii) The fare value of the flight can be retained in a credit shell with Airline for future travel within one year.
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How can I advertise with nas air?

NAS AIR
You can contact/email us at marketing@flynas.com for further information regarding advertising on nas air.
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What is the price structure of nas air?

NAS AIR
Air fares are quoted in tiers. We recommend booking as early as possible. The earlier you book, the cheaper the fare will be. You can also save on service charges if you book via our website and pay by credit card on line.
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How can I check nas air prices?

NAS AIR
Prices will be displayed along with other flight information when you conduct a flight search in our website. Yes, it's cheaper to book on the internet. it saves us money, so we can pass on these savings to you.
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Which terminals nas air flies from?

NAS AIR
Our base is in King Khaled International Airport (KKIA), Riyadh. Terminal 3 (domestic) in Riyadh is for passengers travelling to and out of Riyadh. In Jeddah, passengers travel via South Terminal (domestic) of King Abdulaziz International Airport (KAIA). For other destinations, passengers travel via the local airports.
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Where does nas air fly to?

NAS AIR
nas air plans to include various numbers of destinations in the Kingdom and in the region. For a list of nas air current destinations, please view www.flynas.com main page or click to “flight schedule".As we take delivery of our new aircraft, our routes will expand.
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Can I travel internationally on nas air?

NAS AIR
Currently nas air flies to domestic destinations in the Kingdom of Saudi Arabia. In th future, we plan to expand the services to the destinations within the Middle East and Sub-Continent regions. For a list of nas air current domestic destinations, please view www.flynas.com home page or click to “flight info - schedule".
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How can I find details of employment at nas air?

NAS AIR
We will be regularly updating our list of vacancies through our website www.flynas.com. Or you could directly email us your CV at hr@flynas.com
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Can my policy be cancelled?

Frequently Asked Life Insurance Questions
Basically no. Once a policy is issued, it cannot be canceled by the insurance company. If your health changes and you continue to make the required premium payments the policy will stay in force.
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What if the flight is cancelled?

Skyward Balloons
If a flight is cancelled due to unfavorable weather, we will reschedule for another day. We maintain our 100% passenger safety record and will not jeopardize your safety.
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What is it like to fly high in the sky with nas air?

NAS AIR
nas air is the first low cost airline in the Kingdom of Saudi Arabia. We provide an alternative for the people to fly. As a low fare airline, nas air believes that flying should be affordable to everyone. We aim to give you as our passengers a totally unique flying experience the likes of which has never been seen in this region before.
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Is it safe to fly nas air, compared with other airlines?

NAS AIR
Absolutely. nas air air safety and maintenance standards comply with strict international standards. Our planes are maintained according to strict repair and maintenance program according to international standards. No, we do not provide any drinks or food for free. The cost of ticketing, in-flight meals and frequent flyer schemes are omitted from your fares so that you need not pay any more than is necessary for the flights.
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What type of aircraft does nas air fly?

NAS AIR
nas air operates the Airbus 320 which is designed for reliability,safety, easy and cost-effective maintenance schedule based on standards approved by the European Aviation Safety Agency (EASA), the US Federal Aviation Administration (FAA) and Transport Canada. The Airbus 320’s improved fuel efficiency, extra capacity, and innovations means better performance and reliability. Ultimately more savings that we can pass onto you.
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When will nas air be flying to new destinations?

NAS AIR
Our aim at nas air is to provide affordable efficient air travel to people. To achieve this, nas air plans to regularly commence services to new destinations throughout the Kingdom and regionally. Please view www.flynas.com for our latest flight schedule.
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What do I do if I have to fly nas air within the next 24 hours?

NAS AIR
Should you need to travel within the next 24 hours you can call us at our Contact Centre and pay with your credit card. Make your booking and get a Booking Number. For cash payment or GSM Point of Sales, you can go to any nas air walk-in airport sales offices and make payment over the counter on your day of travel. Please remember to bring along your ID/Iqama/Passport for check-in purposes.
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Can I purchase an open nas air ticket?

NAS AIR
No, nas air operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying nas air.
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If I am a foreigner (e.g. from UAE), how can I make nas air booking?

NAS AIR
You can book from anywhere where there is an internet connection and pay by MasterCard or Visa credit card. But if you want to pay by cash, you should call up a local friend and let him pay at the nearest nas air walk-in airport/town sales offices, nas air authorized travel agents in the Kingdom of Saudi Arabia.
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How much baggage can I check-in on nas air flights?

NAS AIR
Each passenger is allowed 20kgs of checked-in baggage. Checked baggage in excess of 20kgs is subject to excess baggage charge.
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How does nas air classify a passenger and an infant?

NAS AIR
quot;Infants" are classified as those below 2 years old and "passengers" are those above 2 years. Infants traveling on their parent's/guardian's lap will be charged a flat fee of only SAR40.00 per sector, excluding airport tax and insurance surcharge (if any). Each infant must be accompanied by an adult passenger in the ratio of one infant to one adult. Please refer to Terms & Conditions of Carriage for infant traveling.
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Can nas air provide me a wheelchair for use at the airport?

NAS AIR
There will be no fee charge on the wheelchair request. In the event that wheelchairs are not available we will advise passengers to bring their own wheelchairs. We will not, however, be liable for loss, expense, breach of contract or other damage should we, for any reason, be unable to extend such a service. nas air only requests medical clearance when fitness to travel is in doubt.
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Penn-America
If you have questions as to why your policy was cancelled, call your retail insurance broker, or the Penn-America Underwriting Department at (610) 664-1500 (9 - 5 ET Monday through Friday).
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How do I advise nas air of my condition or request special assistance?

NAS AIR
In accordance with our safety limitation and to ensure that nas air are pre-advised of your condition and/or your special assistance request, we have listed the options available below. Please advise your booking agent of the option that suits your requirement. Option 1: Passenger who requires the use of an airport wheelchair: and to be pushed through the airport terminal to the steps of the aircraft.
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Is there a special discount for group bookings on nas air flights?

NAS AIR
Our fares are so low that we don't offer any group booking discounts for groups flying on nas air. However due to the nature of our booking system there are usually a number of different fares available to the members of the group. In this case so that all the members of the group pay the same fare we will offer the group an average fare of all the available fares for that group. To make a group booking call our group desk at 9200 01234.
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What should I do if my flight is cancelled or delayed? Who can I call for help?

Transportation in China, China Airline, China Tour Operator
Answer:: If your international flight is cancelled, delayed or changed so that you cannot arrive on time, you need to contact us very quickly so that we can make the necessary changes to your tour to minimize any inconvenience. You can telephone our office 24 hours a day. If your internal flight is cancelled, the airline company usually will arrange for you to stay overnight at an airport hotel and let you board another flight the next day.
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What happens if my flight is delayed or cancelled?

CruisesDirect.com
If you have purchased travel insurance or arranged air through the cruise line, you are eligible for reimbursement costs incurred while catching up with your ship at its next port of call (cost to get new tickets or hotel stays). This applies only to carrier-caused delays or other covered reasons, but check with your insurance vendor before travel.
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