The Buyer and Seller should, as in all transactions, make the necessary arrangements to insure the shipment prior to contacting eraiEscrow. eraiEscrow is not liable for lost, stolen or damaged shipments. The Buyer and the Seller, need to make insurance arrangements and this information should be clearly stated on the Purchase Order and / or the Proforma Invoice.

If the product is damaged upon receipt, you have 14 days from receipt of delivery to report the damage. American Express is not responsible for damage to products if you fail to report the damage within the 14-day period.

We take great care packaging your goods to ensure they reach you in perfect condition and therefore cannot be held liable for any damage whatsoever caused by third parties. We do insure all goods sent so that, in the rare circumstances that they are misplaced during transit, we can have them reprinted and sent to you at no additional cost (subject to the third party delivery company's insurance policies).

We ship orders in heavy LP boxes and the best quality bubble wrap padded mailers. We try to make sure that all items arrive in good condition. That said the carriers occasionally trash a package for no good reason. We offer insurance for $2.20. We will replace any item damaged in transit that has insurance but we can not be responsible for items that are not insured.

Do not let the driver leave without noting the damage on the bill of lading. Ask the driver what the claims process is. Shipments are made F.O.B. Burleson. It is your responsibility to file the freight claim.

The mills and tracks are packaged within a solid crate (2x4" frame, 6x1" base and fully covered in 12mm (1/2") ply sheets). All mill components are strapped down to prevent damage within the crate. All mills are covered by insurance from when they leave the factory up until they reach the customer. In the unlikely event of damage occurring during shipping, Petersons will immediately airfreight damaged components or source replacement parts from our Agents/State Rep's.

If you discover that your display case was damaged in transit, you must immediately notify the freight line or shipping company of your desire to make a claim. In addition, you must notify Display Case Showcase within twenty-four (24) hours of receipt of your shipment that damage has occurred. Please refer to our Damaged Merchandise Policy for more specific instructions.

All of our products are covered by our manufacturers warranties. Please contact customer service Toll Free at 1-800-758-3222. We will have the product fixed or replaced.

Please don't hesitate to get in touch with us if your product arrives damaged, remember to include your order number in your communication. If the box is visibly damaged upon receipt please ask the courier to acknowledge this in their delivery manifest.

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.

If the packaging is damaged and you sign for the goods received in good condition, then you are responsible and there is nothing we or the courier can do to assist.

No problem, all shipments are traceable and insured. If they fail to arrive or are damaged in transit then let me know immediately and, subject to the carriers confirmation I will replace as necessary. Note we will require return of any damaged items before replacement.

You must contact Pamper Hamper Gifts ASAP on 0410 565 363 and a replacement will be despatched that day. Please refer to the terms and conditions. Pamper Hamper Gifts does not deliver overseas as yet, only Australia Wide. We will however deliver overseas soon.

We do our best to ensure goods are received in perfect condition however occasionally accidents do happen and something may be damaged in transit. Should this happen we ask you to advise us as soon as possible. We ask that the goods be returned to us for us to send you a replacement and a full refund for the cost of returning the item to us.

Before booking your shipment we make sure to have adequate insurance to cover any damages while in transit. Claims are processed through the insurance company's local office and handled quickly. If we take care of the delivery to your door, the shipment will be insured for the entire journey. If you choose to use your own “to the door” delivery service, make sure that you have insurance for this portion of the trip.

Contact Simply Gifts and an agreed substitute replacement will despatch ASAP. For details please refer to our Terms & Conditions page

Please contact us immediately. We will most likely replace the products assuming you return the damaged ones. We will compensate you for your expenses in relation to the return of the damaged goods. Please don't forget to save the invoice and receipt.

Please accept the damaged shipment note the damage on the carrier???s delivery log and call our Customer Service Department at 1-800-544-2852 for a replacement or credit to your account.

You will need to make sure that you contact the package carrier right away most have a time limit on when you must file a claim. The package carriers will expect you to keep the box, packaging and merchandise available for inspection for 1 - 2 weeks, depending on the carrier. It can take up to 30 days from the date of reporting a claim to get it settled.

If faulty goods are damaged in transit Larry Adler Ski & Outdoor take full responsibility for all freight charges. Please contact our Customer Service team on 1800 ADLERS to register your claim.