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Frequently Asked Questions

Can you remove applications from the smart ID card? If so, how is it done?

FAQ
At present, only the optional e-Cert application necessitates the storage of non-immigration data on the card. The library card application does not entail the incorporation of such data. If you want to remove the e-Cert application after it has been installed, you may visit any of the 20 designated Hongkong Post offices to complete the required formalities.
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Can you add your own applications into the smart ID card?

FAQ
Currently, you can only opt to store the Hongkong Post Certification Authority personal e-Cert into the smart ID card and choose whether to use it as library card. You are not allowed to put your own applications into the smart ID card.(Back to top)
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What value-added applications are provided by the smart ID card?

FAQ
Apart from being an identification document, the smart ID card offers you the option of e-Cert, issued by the Hongkong Post Certification Authority. It also lets you use it to access services at public libraries. Starting from December 2004, you may use the card to enjoy the convenience of automated passenger clearance facilities at immigration control points. (Back to top)
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Is there any room in the smart ID card to accommodate other value-added applications?

FAQ
The chip in the smart ID card has capacity reserved for other value-added applications, such as e-Purse, to be added later.(Back to top)
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Is the smart ID card secure?

FAQ
A very secure base material (polycarbonate) is used as the card body and laser engraving technology is adopted to prevent the card face data from being altered. Data in the chip cannot be read nor altered by unauthorised persons who do not have the necessary access keys. (Back to top)
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How many e-Certs can be stored in a smart ID card?

FAQ
Each smart ID card can store one active e-Cert with its corresponding key pair. Whenever you load a new e-Cert to your smart ID card, the existing e-Cert on the ID card will be replaced while its corresponding private key may continue to reside on the card. Each smart ID card can store three old private keys while the corresponding e-Cert(s) may be stored in your computer or a floppy disk. (Back to top)
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What security features are included in the smart ID card?

FAQ
To combat forgery, a combination of sophisticated security features are applied on the smart identity card. The most visible security feature is the triangle printed with optical variable ink beside the chip of the smart ID card. Its colour changes between reddish gold and green when viewed at different angles. On the lower left corner of the ID card, there are multiple laser images of the card holder’s photograph and identity card number.
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How can I protect my smart ID card?

The Government of the Hong Kong Special Administrative Regio...
A protective holder will be supplied once with each smart identity card issued. The Immigration Department has no plan to provide extra protective holder for replacement at the moment. A protective holder of the right specifications may serve well to help protect the smart identity card.
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What are the main smart card applications?

jGuru: JavaCard FAQ Home Page
Chances are you have currently at least one smart card in your pocket right now! The main fields where smart cards are used are banking, mobile telephony...
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Can the smart ID card carry organ donation information?

FAQ
The Legislative Council has raised questions on embedding organ donation information into the smart ID card in June 2004. The Government has provided response. In brief, this proposal has to be considered in terms of its effectiveness in promoting organ donation, the legal requirements involved as well as the technical and administrative feasibility. For details, please click here.(Back to top)
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What is the benefit of using e-Cert on smart ID card in Internet banking?

FAQ
e-Cert on smart ID card is a readily available two-factor authentication tool. It can strengthen Internet banking security by implementing two-factor authentication and protect bank customers from Internet banking frauds. Two-factor authentication is a security measure that requires two forms of authentication to access a system. For e-Cert on smart ID card, the two forms are (i) smart ID card (something you have); and (ii) e-Cert password (something you know). (Back to top)
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Can any other smart card applications be used with Protiva?

Gemalto - a World Leader in Digital Security
Because Gemalto's proven smart card technology is the core of the new product line, virtually any traditional smart card application is compatible with Protiva including public key infrastructure (PKI), single sign on and contactless physical access.
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Where do I get my ID card?

Frequently Asked Questions (FAQs) - NJCU :: Office of the Co...
The University Service Center is now issuing the Gothic Card (Campus Photo IDs) to all Students, Faculty, Staff, Alumni, Visitors, Pre-College Programs, Athletic Center users, affiliates, contractors, and vendors. For additional information about the Gothic Card please go to our website at: http://www.njcu.edu/programs/gothiccard/
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To access the e-Cert on the smart ID card, is it true that a card reader has to be installed?

FAQ
To enable the access to the e-Cert on the card, computers should be equipped with a suitable smart card reader. Please refer to the relevant information on smart card reader in this site. In addition to a smart card reader, an Application Program Interface (API) provided by the Hongkong Post Certification Authority should also be installed in the computer. Please click here for more information on the software. (Back to top)
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What is the basic difference between a college ID card and a Student Smart card?

StudentSmart.in
In case of a college ID card it is just used for the identification purposes in the campus. But the student smart card is not just an ID card it has n number of benefits for not only to the students but also to the faculty, management, parents. Here the student gets various privileges and discounts in the various retailers also along with the smart card it is supported by a exclusive portal for the global interactions for the Indian students.
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For how long is the Hongkong Post Certification Authority e-Cert on smart ID card valid?

FAQ
Hongkong Post Certification Authority e-Cert on smart ID card is valid for three years. (Back to top) You may check the information of your e-Cert at Government kiosks with smart card readers installed at various premises as follows: Self-service kiosks of the Immigration Department at the Registration of Persons Offices, the Immigration Headquarters and the Immigration Control Points. (Back to top)
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What should you do if you lost your smart ID card with e-Cert or accidentally deleted e-Cert?

FAQ
You should report loss of your smart ID card to the Immigration Department at one of their Registration of Persons Offices. You may also request Hongkong Post Certification Authority to revoke your e-Cert by submitting a revocation request at www.hongkongpost.gov.hk. If you have purchased a backup e-Cert floppy disk when you apply for the e-Cert on smart ID card and you decide not to revoke your e-Cert, you can continue using your e-Cert on the floppy disk.
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J-7 What if my Smart ID Card is damaged and my e-Cert cannot be accessed?

Welcome to Hongkong Post e-Cert
You should report loss of your smart ID card to the Immigration Department at one of its Registration of Persons Offices. You may also submit request to Hongkong Post Certification Authority to revoke your e-Cert. After your collection of a new smart ID card from the Immigration Department, you may apply for a new e-Cert at any of the 20 Designated Post Offices , and have your e-Cert embedded in your smart ID card.
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J-19 Under what circumstances should I revoke my e-Cert on the Smart ID Card?

Welcome to Hongkong Post e-Cert
You should request HKPost to revoke your e-Cert if you wish to terminate the validity of your e-Cert when :- someone else is suspected to have possessed both your e-Cert backup floppy disk / e-Cert File Card and your 16-digit e-Cert PIN;
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How can I apply for using my smart ID card for library services?

Hong Kong Public Libraries - FAQ
You may fill in an application form and submit to library counter or through the Internet. If you have not been issued with a library card, you are also required to produce proof of address such as electricity bills. Applicants under 18 should also have the guarantee section of the application form completed and signed by their parents or guarantors.
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My children are under 11 and have no smart ID card, how can they borrow library materials?

Hong Kong Public Libraries - FAQ
Yes. Applicants under 18 are required to ask their parents or guarantors to sign on the guarantee section of the application form and you may refuse to sign on the form. No. Actually in terms of library services, no library card data or borrowing records will be stored in your smart ID card.
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I can apply for SAR passport in UK, why can't I do the same and apply here for Smart ID card?

Hong Kong Economic and Trade Office, London - FAQs
Those who are absent from Hong Kong and cannot have their identity cards replaced during the specified call-up period should apply at the Smart Identity Card Centres within 30 days of their return to Hong Kong. There is no need for them to rush back.
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How do I obtain a new student ID/ SMART card if mine has been lost or stolen?

Records FAQs - Registry - Canterbury Christ Church Universit...
To request a replacement ID card download and print the following document. When completed, this form should be returned to the Registry, either as an attachment to an email, addressed to smartcard@canterbury.ac.uk or via the red post box outside the Registry Helpdesk (Bg09 - Ground Floor, Becket Building, West Door), where forms can be posted at all times when the Becket Building is open. Important: For the old-style ID card you will need a passport sized photograph.
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How to use the e-Cert on Hong Kong Smart ID Card?

China Construction Bank (Asia) - Online Banking FAQs
To enjoy greater security online banking services with e-Cert on smart ID card, you need a smart card reader and associated software. It is easy to start in three steps below or click here for more details.
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What is a smart identity card?

FAQ
With effect from 23 June 2003, the Government of the HKSAR starts to issue a new generation of identity cards in the form of smart cards.
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