You may be watching the web page on a dual monitor configuration. If you are, make sure that the video is on your primary monitor. If you are not using a dual monitor and the problem persists, please visit our video and audio settings text page for further assistance.

First ensure your speakers are turned on and are not muted. If problem persists, please visit our video and audio settings text page for further assistance.

The audio and video files require you have flash player (version 6 or higher) installed. Click here to download and install Macromedia Flash Player.

You can either drag and drop the URL to the OnNow area in TVedia, or use TVedia???s context menu to enter a URL to play.

Your computer has to leave and rejoin the multicast group for that service, then reacquire the stream. This may result in a delay.

In 99% of all cases, this is caused by Nero's MP4 splitter (NDparser.ax) interfering. Most users have a working version of it, and then you usually never notice it since it just works (you won't get Haali's tray icon though). However, for some, seemingly random, users it's broken and doesn't provide either video or audio output. The solution to this problem is to unregister it, after verifying that it is indeed the culprit. This is most easily done using the CCCP Insurgent.

While generally fast to load, video can take 30-50 seconds display. If video does not appear at all, you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us here.

If you're running Mac OS X, then use the Finder's Info Panel to set DivX Doctor II to "Open in the Classic environment" Start the batch decode. The progress bar is deceptive for WMA audio, in actuality it only takes about a 12th the time the progress bar indicates.

Download and install the mAC3dec application (http://prdownloads.sourceforge.net/mac3dec/mac3ec1.5.2.sit.hqx?download) When prompted by DivX Doctor II, select a folder. DivX Doctor II will write an "audio.ac3" file into this folder, your machine may not respond until this has finished. If you're using Mac OS 9, then just double click your movie file... It will play in the QuickTime Player AVI2MOV writes invalid QuickTime files, it also discards AVI keyframe information.

In a slide show presentation, images seem to have been dropped or have blocks on them where the graphics appear smeared or fuzzy.

The server may be down, the content may have been moved, or the URL to the content is wrong. In these situations you can do nothing. If the content is embedded in the HTML page, try clicking on the player's video screen. In some cases, network congestion could cause the player to time out; keep trying, or try again later when the network is less congested. Most likely you are behind a corporate firewall that has not had the appropriate ports opened.

Do you have Windows Media Player? Is your Windows Media Player version 6.4 or higher? If not download the latest Windows Media Player now! (See Media Player above for details). Are you connected to the Internet? You need to be connected to the Internet with a minimum of 40kbits/s-speed connection in order to view Video. Try clearing your cache. Your computer keeps copies of web pages that you visit in order to speed up the loading process.

The audio and video excerpts can be played using RealOne Player. You can download a free basic version at Real.com.

You can access the message that was left for you by clicking on the voicemail notification window or by highlighting a contact and going to Actions->Message History to play the message. Once you play a message it is downloaded and saved locally on your computer. If you log on using a different machine then you will not be able to hear messages that you have previously listened to.

A very small applet is utilized to stream the audio. The audio itself is a standard audio file format (WAV) that can be recorded in the Studio or be imported from another source. The size of the files is determined by the balance of compression and quality that you choose. There are no other limitations.

A : Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computers volume or try the solution below.

The latest version of MediaMVP software supports the playing of WMA music. Download and install the MediaMVP beta version from http://www.hauppauge.com/pages/support/support_mediamvp.html a Windows Media 9 player. A Windows Media 9 player is available from the Microsoft Windows update site. Solution: If the Router has a setting for "Authentication type" in its Wireless configuration, this should be set to "Automatic" or "Open".

You receive the error: ClipViewer: Error loading content title Can't find media files: directory_path. When I download the file it has an .aspx extension/The install file asks what program to open it with when I double click on the file.

Your connection speed is too slow to view the video. You need high speed internet access to view the videos on this page, preferably DSL or higher.

Yes. The Kaleidescape System has been designed for the anticipated widespread availability of HD content. The massive disk capacity of the Server is ideal for storing HD movies. A few HD titles are already being distributed by Kaleidescape pre-loaded on every new Kaleidescape System, and more will be available in the future.

This can occur when a computer does not have the correct Windows Media Video Image codecs installed. To install the necessary codecs, do one of the following: Connect to the Internet before you open a photo story in Windows Media Player 9 series or earlier, so that the Player can download the codecs. On the computer where you are attempting to view the story, download and install Media Player 10, which includes the necessary codecs.

A:Currently any video that you recorded on VidiNav will play on VidiScape. For Video, you can count on the majority of .AVIs, most .MPGs, .MOVs, .WMVs, and for audio .WAVs, .MP3s & .WMAs. More formats will be released over time.

A:Currently any video that you recorded on VidiNav playback in a specialized MPEG. Any file that has successfully been transcoded from VidiScape and transfered to VidiNav can playback.

Yes, if it is a "combination" player that is compatible with DVD-Video. Models with this capability will carry the DVD-Video or the DVD-Audio/Video logo.