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Frequently Asked Questions

How do we have a device unblocked after a security incident?

Enterprise Networking
When a device is blocked from network access, the DNAs are notified of the incident via E-mail. To have a device's network connectivity restored, the DNA needs to follow the guidelines outlined in the OSUNet Technical Standards and Operational Requirements. To verify if a device is being blocked the list of addresses is maintained at: http://www.net.ohio-state.edu/security/restricted/BH/blackhole.
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Question #1 Is a data spill a security incident?

Guidance for Agency Declassification Plans FAQs
Yes, but it is treated as a special type of incident, different from other types, and requiring different treatment, and consequently, reported and tracked through different systems.
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What is a computer security incident?

CERT-In:Indian Computer Emergency Response Team
A computer security incident is any real or suspected adverse event in relation to the security of computer systems or networks. It is an act of violating explicit or implied security policy resulting in, unauthorised access, denial of service/disruption, unauthorised use of a system for processing or storage of data or changes to system software, hardware, firmware characteristics without the owner's knowledge.
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What is a security incident?

Frequently Asked Questions
A security incident is an event which may or may not have resulted in the inappropriate disclosure of ePHI. If you suspect such an event has occurred, contact your supervisor or department's HIPAA official. S/he can investigate and involve other County officials as necessary.
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How can I report a computer security incident at NYU?

NYU > ITS > Help & Support > FAQs & Tutoria...
To report a security incident to NYU's ITS Technology Security Services group, send email to security@nyu.edu. Include a description of the incident, the IP address(es) of any computer(s) that were involved, the time of the incident and the time zone that you are in, and any associated log files. For information about reporting spam or harassing email messages, see the Computer Security Contact Information page.
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Question #5 What are some common indications that a security incident is occurring?

Guidance for Agency Declassification Plans FAQs
There are certain indications or "symptoms" of an incident that deserve attention, especially if they occur in combination with one another. These indications or "symptoms" are: Changes in file lengths or dates (e.g., a user should be suspicious if he/she observes that the .EXE files have grown) Indications of a virus (e.g.
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Question #2 What makes a data spillage incident different from other kinds of security incidents?

Guidance for Agency Declassification Plans FAQs
All intelligence information has an information owner. In many cases, this is the DNI. In other cases, this is delegated to lower levels (e.g., Human Intelligence (HUMINT) data owned by the Director of Operations at the CIA). If data is spilled, the spill must be resolved in a manner acceptable to the information owner. No. Historically, incidents have been introduced or transmitted between systems electronically or on media.
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To whom do I report a suspected Security incident?

Office of Computing and Communications Services
First, your supervisor or department head. The Office of Computing and Communications Services (OCCS), if the incident involves resources managed by them ? abuse@odu.edu or call 757.683.3192. The Data Security Administrator and others can advise, assist and work with others on your behalf. The Security Administrator will coordinate investigations, notify appropriate individuals, maintain incident reports and contact outside sites.
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How do I report a security incident?

Information Governance | Information Services Division | Uni...
If you wish to report any computer security related issues or concerns use the Information security report form. Type the details into the form. Please include your name and telephone number and/or e-mail address so that we may contact you. Please be as specific as you can about the issue.
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Duke University | IT Security Office | Hacker FAQ |
Employees should contact their local systems administrator. Students should report any incidents to the OIT Help Desk (684-2200). You should be aware of and participate in the campus alliances for network administrators. These include: Duke System Administrators A good resource for system administrators. If you are a sysadmin, you should consider joining the mailing list, note that you'll need someone to vouch for you.
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How do I report a possible security incident?

Cyberinfrastructure Partnership: Getting Started: FAQ:
If you think you have detected a security problem, telephone the help desk of the appropriate site immediately. To prevent creating security risks, choose strong passwords, change them often, store them securely, and of course, do not share passwords.
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How should I prepare for the CERT-Certified Computer Security Incident Handler exam?

SEI Credentials Program: Frequently Asked Questions (FAQ)
Familiarity with the material in these specific courses is required for successful completion of the certification exam.
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What types of questions are on the CERT-Certified Computer Security Incident Handler exam?

SEI Credentials Program: Frequently Asked Questions (FAQ)
The certification exam consists of 50 multiple choice questions and one essay question. You must pass both sections in order to pass the entire exam. Passing the multiple choice section requires a score of at least 85%. Essays are scored by members of the SEI technical staff.
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How do I report an IT Security Breach or IT Security Incident?

Pacific Knowledge Base and Frequently Asked Questions - Secu...
To report an IT Security Breach or IT Security Incident (defined below) please contact your local Technical Support Provider (TSP) or the Customer Support Center (CSC) immedia
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How do I obtain a Security Device?

Internet Banking Security Device - FAQ - HSBC Bank Malaysia ...
If you are an existing/newly registered Personal Internet Banking (PIB) customer, just visit our HSBC branch preferably where your account is maintained, to collect a Security Device. If you are a new HSBC's Business Internet Banking (BIB) delegate, we will make arrangement to despatch the Security Device by courier service to your company's address.
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When can I use the Security Device?

Internet Banking Security Device - FAQ - HSBC Bank Malaysia ...
A Security Device is required everytime you logon to our Internet Banking. If you are accessing the system for the first time, the system will prompt you to activate the Security Device immediately. Please refer to Q6 on how to use the Security Device.
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Do I need to pay for the Security Device?

Internet Banking Security Device - FAQ - HSBC Bank Malaysia ...
our valued PIB and BIB customer and the first bank in Malaysia to offer such an additional security measure, we are pleased to present you the initial Security Device free of charge. For BIB customer, each second and thereafter Security Device(s) applied from 1 September 2006 onwards will atrract a charge of RM50.00 per device. Any required replacement due to reasons such as loss, damage (except if the Device is damaged on arrival) will be subject to a charge of RM50.00.
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What should I do if my Security Device is lost or damaged?

Internet Banking Security Device - FAQ - HSBC Bank Malaysia ...
Please call our Call Centre 24-hour Internet Banking hotline at Tel: 603-2050 7600 or send us an email through the 'Contact Us' function in our Website immediately for deactivation. After which, if you are a PIB customer, please visit the nearest HSBC branch to pick up a replacement Security Device. For BIB delegates, you will need to request for a replacement device by completing Section C: Security Device Matters of the Business Connect Amendment Form.
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What is an Online Security Device?

HSBC's Online Security Device
To further protect your Internet Banking, HSBC has introduced the Online Security Device as an additional layer of security. HSBC is committed to providing high levels of security to allow peace of mind for our customers. The Online Security Device is a small digital authentication generator the size of a key ring provided to Internet Banking customers free of charge. It works by generating a password that constantly changes. This ensures maximum protection for your online accounts.
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How secure should I keep the Online Security Device?

HSBC's Online Security Device
You should always be aware of your Device and keep it close to you as it allows for convenient access to accounts. HSBC recommends that you use the Online Security Device as a key ring - that way you will have it with you and be aware of where it is. You should not store the security Device with other account codes like your PIN.
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How is the Online Security Device powered?

HSBC's Online Security Device
The Online Security Device runs on a high power battery that provides between 3 and 5 years lifespan. A low battery indication of "BATT" will appear on the Device LCD when the battery power level is low. Should this message be displayed, you should contact the HSBC Direct Service Centre on 1300 306 543 or +61 2 9005 8421 to request a replacement Device.
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How do I apply for a license to get my money unblocked?

U.S. Treasury - When should I call the OFAC Hotline?
With respect to blocked funds transfers, you will need to submit an application for the release of blocked funds form which is available on OFAC's website under "Forms." You should print this form, complete the required information, attach payment instructions, and mail it to: OFAC requests that the application form be submitted in triplicate. The form must be sent by hard copy - fax copies will not be accepted.
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How do I get account unblocked?

TouchPay Payment Systems : : FAQs
Payment needs to be made before an account can be unblocked and used again for any electronic transactions. Customer can go to a kiosk and make a cash payment while the account is on hold.
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What about Serious Incident?

Frequently Asked Questions
Many countries also define a "Serious Incident". The UK Air Accident Investigation Branch, for instance, defines a Serious Incident as an incident involving cricumstances indicating that an accident nearly occurred. They have an excellent summary on:
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How do I get back in after an incident?

Anti Burglar System using OC Pepper spray (Revel Technology,...
The effected area can be ventilated in less than an hour, but even without airing out, the area will be habitable in three to four hours.
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What is a Computer Security Incident Response Team (CSIRT)?

CERT®/CC: Computer Security Incident Response Team FAQ
A Computer Security Incident Response Team (CSIRT) is a service organization that is responsible for receiving, reviewing, and responding to computer security incident reports and activity. Their services are usually performed for a defined constituency that could be a parent entity such as a corporation, governmental, or educational organization; a region or country; a research network; or a paid client. A CSIRT can be a formalized team or an ad hoc team.
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