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Frequently Asked Questions

What is skyDSL?

PERSIATECH
skyDSL is an upgrade for your existing internet connection for a higher download speed by satellite. skyDSL for the internet is the equivalent to Formula 1 for motor sports. The fusion of satellite technology and internet enables to access broadband internet with top speeds of up to 16.000 mbps. This accelerates your existing internet connection for making you download data from the internet even faster.
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How can I use RealPlayer in combination with skyDSL?

PERSIATECH
You will need to change a few settings in order to be able to use the RealPlayer in combination with skyDSL. In the RealPlayer select the item "Extras" and "Settings". Select the "Proxy" item under the "Link" category. Under "Data stream settings", click the "Change settings..." button. In the section "PNA and RTSP proxies", click "Use proxies" and enter the local proxy address "127.0.0.
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Why is the skyDSL download rate not constant?

PERSIATECH
When downloading data, the transmission rate of all Internet connections will vary to a certain degree. This may have different reasons because the conditions for transmission via the Internet are subject to constant change. In some cases it may be possible to obtain a more constant download rate by deactivating the IP header compression for TCP/IP Internet protocol in the properties of your network connection (Network | Properties | Extended).
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What are the minimum requirements for my PC to use skyDSL?

PERSIATECH
Hard disk: approx. 75 MB disk space required for drivers and application software, minimum 1 GB for use of skyDSL services (depending on expected data volume) Interfaces: one free PCI slot for the skyDSL PCI card (busmaster) or a free USB interface (1.1 or higher)
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Can I connect multiple computers with skyDSL (e.g. in a Network)?

PERSIATECH
Yes, skyDSL can be used with several computers. You need to install the software on your "main computer" to which the other PCs are connected. At the main computer, you have to make sure in the configuration dialog that all connected PCs are allowed to access the main computer. Enter the IP address and the subnet mask of the skyDSL computer in order to grant access to other PCs in the same network by means of certain protocols (HTTP, HTTPS, FTP, Socks).
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Can skyDSL be received in every house/company (private / professional use)?

PERSIATECH
skyDSL is immediately available without requiring any terrestrial infrastructure. You only have to install a satellite antenna (so-called "dish") at a suitable location. This can be done on a wall, roof, terrace, garden etc. provided that there is free sight to the sky in the direction of the skyDSL satellite at orbital position * 8? west. Please note that the owner of your house may have to approve the installation of a satellite dish.
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Can I realize the skyDSL Internet access via a physical router?

PERSIATECH
Yes, Internet access can be realized via a physical router. It is important that the IP address must not be in the 10.x.x.x address range - you may use e.g. 172.20.0.1. The subnet mask in this case is 255.255.0.0. When installing the software please select the option ?user defined installation" in the skyDSL Configuration Assistant and follow the installation Steps.
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Is it possible to install and use skyDSL on a vehicle or even a boat?

PERSIATECH
skyDSL can be used onboard a vehicle or a car as long as these are not moving. As soon as you move your position (e.g. going to another camping ground) you have to readjust your satellite dish. In any case you will need a dial-up connection to the Internet. With skyDSL, you can use a mobile phone (GSM/PCN) to dial up. The maximum download rate we have been able to achieve during tests on mobile vehicles and boats was about 1.6 Mbps.
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I don't have a landline. Is it possible to use skyDSL anyways?

PERSIATECH
You can also use skyDSL in combination with a cellular phone. The maximum download rate we were able to reach during tests on vehicles or even boats was around 1.6 mbps. This low value is due to the slow speed of the radio network (upload channel), not because of skyDSL.
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What do I have to know when using skyDSL with an active firewall on my PC?

PERSIATECH
If you protect your Internet access by means of a personal (or desktop) firewall, this firewall will affect the use of the skyDSL service. After the installation of the skyDSL software, the firewall may block all skyDSL data packets. You will recognize this by the fact that the skyDSL Connection Wizard does not pass the firewall test. Since each personal firewall uses different configuration options, we can only provide some very general hints.
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Why do I not receive skyDSL data when using AOL to connect to the Internet?

PERSIATECH
Under Windows XP and Windows 2000, skyDSL can be used with an AOL 9.0 Internet connection without having to change configuration if under skyDSL Settings/Routing the default option "collect all data via skyDSL" is active. Surfing and downloading have to be done using MS Internet Explorer or any other browser.
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How can I use the Windows Media Player in combination with skyDSL?

PERSIATECH
You will need to change a few settings in order to be able to use the Windows Media Player in combination with skyDSL. In the Media Player, select the item "Extras" and "Options". In the "Proxy settings" section of "Network" select "http protocol" and click the "Configuration" button.
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Does the skyDSL software have multi-user capacity under Windows XP?

PERSIATECH
Multi-user operation under Windows XP is not fully supported. We recommend not to change users while skyDSL is active. In case a change of user is required, the old user should log off before the new user logs on.
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Why don't I receive data via skyDSL when using AOL 9.0 for accessing the internet?

PERSIATECH
Under Windows XP and Windows 2000, skyDSL can be used with an AOL 9.0 Internet connection without having to change configuration if under skyDSL Settings/Routing the default option "Collect all data via skyDSL" is active. Surfing and downloading have to be done using MS Internet Explorer or any other browser.
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Can I use skyDSL with the operating systems Windows NT, Linux, OS/2 Warp or BSD?

PERSIATECH
When using skyDSL with a dial-up Internet connection, the following operating systems are also supported: Windows ME and Windows 98 SE. Operation of skyDSL under Windows NT, Linux, BSD and OS/2 is not possible at the moment, and there are currently no plans to change this.
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What is the benefit of leaving my PC switched on in order to receive E-Mails offline via skyDSL?

PERSIATECH
Your main benefit is the real-time reception of emails and also the fact that you don?t incur any costs for dialing up to the Internet and requesting your emails. Offline email reception via skyDSL works perfectly if your PC is left on. If you did not receive some emails because your PC was switched off during the time the emails should have been received, you can start offline reception via the Notify Manager.
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