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Frequently Asked Questions

Will Jaws PDF Creator work in MS Office 2007?

Frequently Asked Questions (FAQ)
The macros for Jaws PDF Creator v4.1 (or any previous version) are not supported in MS Office 2007, although this will be supported in the upcoming Jaws PDF Creator v5. We have had customers report using older versions (not v5.0) with Office '07 by placing the macros in the following folders: Whilst this may work, Jaws PDF Creator has not been tested in this environment, and we cannot provide support for any issues that might arise from the use of the Office macros.
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Question: Can Jaws PDF Creator make tagged PDF files?

Frequently Asked Questions (FAQ)
Answer: "Tagged PDF" is a type of PDF file where the content is "tagged" so that PDF elements such as text, graphics, etc., can be repurposed (for example: the text can be made to reflow when the PDF viewer is resized).? Tagged PDF is a feature of PDF v1.4 (PDF Creator currently emits only PDF v1.2 or PDF v1.3 files and some PDF v1.4 features). At present this feature is not supported in Jaws PDF Creator. Answer: Check in the font info for the PDF that you do not have Type 3 fonts. (CTRL+ALT+F).
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Question: Macintosh. Why doesn't Jaws PDF Creator work under Mac OS 9.1?

Frequently Asked Questions (FAQ)
Answer: Apple introduced changes to the Mac memory manager for this release that prevents PDF Creator from producing PDFs. There is no workaround for version 1.52 of PDF Creator but this problem was fixed in version 2.0. You should upgrade to v2.11 or higher for the best results. The solution is to upgrade to the latest version of Jaws PDF Creator if you intend to run Mac OS 9.1. Click here to upgrade.
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Question: Where can I find the Jaws PDF Creator Help File?

Frequently Asked Questions (FAQ)
Answer: If you have not installed the 'start menu' shortcuts, the help file is located in the Jaws PDF Creator installation directory, and called PDFCreator.hlp.
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Will iSBEM work on MS Access (Office) 2007 Beta 2?

National Calculation Method
iSBEM is not tested on MS Access/Office BETA versions until they are in later stages of development. We recommend not to test iSBEM on beta versions of MS Access until they have been included in the list of MS Access version capable of running iSBEM. After converting a project, it is necessary to click through all the forms and tabs to to check all the information is correct. You should also double check and note the parameters listed on the updates page.
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Question: What is the difference between Jaws PDF Creator, 5D PDF Creator and Niknak?

Frequently Asked Questions (FAQ)
Answer: Global Graphics Software Ltd acquired the software from 5D Solutions Ltd. in August 2000, the product was rebranded Jaws PDF Creator from 5D PDF Creator. 5D PDF Creator v1.5 was released in July 1999, replacing Niknak v1.1. If your question is also not answered in the Knowledge Base, you may contact Jaws PDF Creator technical support via a web form from the link below: Note: If you are a registered user, you will be required to log in with your serial number.
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What version of Jaws PDF Creator is Windows Vista compatible?

Frequently Asked Questions (FAQ)
Although Jaws PDF Creator v4.1 will run on Windows Vista it is not a supported OS for this version of Jaws PDF Creator. Although version4.1 may install and run on Vista, we will not be able to proved support for any issues that may arise. Jaws PDF Creator v5.0 will be the first version to be support on Windows Vista.
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Why will Jaws PDF Creator not run on my Windows with 64-bit OS?

Frequently Asked Questions (FAQ)
Jaws PDF Creator does not support any 64 bit operating system. A future version , anticipated sometime later in 2007, will have this support and we will certainly highlight this feature when it becomes available.
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Question: How should I upgrade from Jaws PDF Creator 2.xx [or earlier] to 4.0?

Frequently Asked Questions (FAQ)
Note: If you have a licence key (serial number) for 2.xx, v3.0-3.4, or v3.6 you will need a version 4 serial number to proceed. Keep a note of your existing license key (serial number) in case you wish to revert to it. If you have made any custom changes to prologue.ps or pdfcreator.ppd files, keep a backup of these for reference. For v2.11 or above, you may install version 4.0 over the top of your existing version. This will retain any custom configurations you may have.
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Question: Why do I still have the Word menu item for Jaws PDF Creator after uninstalling?

Frequently Asked Questions (FAQ)
Answer: The Word macro itself has been deleted but the reference in Word cannot be uninstalled. This can be manually removed as follows: Under Start > Settings > Printers, right-click the Jaws PDF Creator printer, select 'properties' and then the 'PostScript' tab. In the 'PostScript output format' dropdown, select 'optimize for portability - ADSC' instead of 'optimize for speed'. Answer: This is caused by an incompatibility between our 'customcolor' definition and that of the application.
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Question: Why is type missing from the Jaws PDF Creator help file?

Frequently Asked Questions (FAQ)
Answer: This is caused by the Microsoft Windows Help version, which you can update by upgrading your Microsoft Internet Explorer.
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Question: Windows. Why do I get errors when trying to uninstall Jaws PDF Creator?

Frequently Asked Questions (FAQ)
Answer: Uninstall files have become corrupted or uninstall has been attempted without using the Control Panel 'Add/ Remove Programs'. Choose one of the four files depending on your operating system and version of Jaws PDF Creator. (Versions prior to v2 were named '5D PDF Creator').
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Question: Macintosh: How do I install Jaws PDF Creator from the web download?

Frequently Asked Questions (FAQ)
Answer: The file you downloaded was an archived installer. You will need Stuffit Expander to extract the file. You probably have this already but, if not, you If you have Jaws PDF was previously on your unit, then delete your existing Jaws PDF Creator Desktop printer before installing.
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Question: Why do I still have the Word/ Excel menu item for Jaws PDF Creator after uninstalling?

Frequently Asked Questions (FAQ)
The macro itself has been deleted but the reference in Word could not be uninstalled. This can be manually removed as follows: In Word, Select 'Tools/ Customise' (Or right-click the Jaws PDF Creator icon and select 'Customize').
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Question: I cannot remove Jaws PDF Creator v3.0 from Add/Remove programs. Why?

Frequently Asked Questions (FAQ)
Answer: This is a known problem with Jaws PDF Creator v3.0 that is resolved in v3.3. Please report this to our support team via a web form from the link below. Note: If you are a registered user, you will be required to log in with your serial number. Registered evaluators can log in with their e-mail address and receive support for a 30-day period. If you have not registered as an evaluator, you can do so from here
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Question: How do I remove the Jaws PDF Creator macro icon from my Microsoft toolbar?

Frequently Asked Questions (FAQ)
Answer: This resolve is for versions of Jaws PDF Creator up to and including v3.6x. This will not turn off the toolbar in higher versions of Jaws PDF Creator. If you rename the PDFMacroUtils.dll file to PDFMacroUtils.dll.old in your system32 folder the toolbar button will not get added. If you decide later you want it back, remove the '.old' from the end of the file and the icon will return to your Microsoft toolbar.
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Question: Windows 2000. Why can't I add or modify any Jaws PDF Creator configurations?

Frequently Asked Questions (FAQ)
Answer: Microsoft has altered the default registry permissions between Windows/NT v4 and Windows 2000. The HKEY_LOCAL_MACHINE registry hive now defaults to being read-only if you are logged-in with only User-level rights. As Jaws PDF Creator configurations are system-wide, they are stored in this area of the registry.
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Can JAWS read PDF files?

Adaptive Technology Center - JAWS Version 7 Frequently Asked...
Yes, with JAWS Version 5 or later, and Adobe Acrobat Version 6 or later, provided that the documents are authored correctly, most PDF files are accessable to a JAWS user. A list is being compiled for people who author PDF documents. A partial list can be found under the JAWS Help Topic, "JAWS and Adobe Acrobat Reader."
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How does Office Accounting Express 2007 work with other 2007 Microsoft Office system programs?

Easy to use free accounting software from Microsoft
Office Accounting Express 2007 has been designed to work smoothly with other Microsoft Office system programs. Its integration with Word enables you to customize any documents like quotes and invoices by using existing or new templates. You can then use e-mail to send these invoices to your customers by using Office Outlook 2007.
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What can Bluebeam PDF Revu Standard Edition do with my MS Office files?

Bluebeam Software, Inc. - The Complete PDF Editor, PDF Marku...
Bluebeam PDF Revu Standard Edition includes plugins for Word, Excel and PowerPoint and has enhanced features. Users can add text stamps, transfer hyperlinks, create bookmarks, attach files and password-protect PDF files made from MS Office applications.
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Question: NT Terminal Server. Why can't I successfully install Jaws PDF Creator on Terminal Server?

Frequently Asked Questions (FAQ)
Answer: Jaws PDF Creator is a single workstation product and it is not supported on any Terminal Server . However, we do have a software called Jaws PDF Server that is designed to run off a server based enviroment. Please go to the Products section and check out this software to see if it meets your requirements.
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What version of PDF will Office Basic 2007 support?

Microsoft Office Basic 2007 Frequently Asked Questions
To facilitate creating accessible PDF documents, Office Basic 2007 will support the PDF 1.4 specification, which helps to ensure compatibility with Adobe Acrobat 5.0 or later.
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Can Office Publisher 2007 save files in PDF format?

Microsoft Office Publisher 2007 Frequently Asked Questions
Yes. A free download will add new functionality to Office Publisher 2007 (and all 2007 Microsoft Office system programs) to help you to convert your publications to a fixed format (PDF or XPS) for sharing across platforms and applications. There are settings for online viewing, desktop printing, or commercial-press ready. The tool you use depends on your Web site needs.
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Can I fill in forms with Jaws PDF Editor?

Frequently Asked Questions (FAQ)
This feature is not available with versions prior to Jaws PDF Editor v3.x. If you have a version prior to Jaws PDF Editor v3.0 you must upgrade to obtain this feature.
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Can I get MS Office for free?

Barnard Resnet: FAQ
Unfortunately, Barnard does not have a license with Microsoft enabling the college to dispense Office to its students. However, we are licensed to provide you with Symantec Anti-Virus clients, various free email and FTP clients, and other useful software. Columbia University does, however, offer highly discounted versions of software such as MS Office for students and faculty on their e-Academy webpage.
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I do not have MS Office, what to do?

FAQ Management Toolkit
A:With the help of these converters and viewers from the Office Download Center at www.microsoft.com , you can share your Microsoft Office files with people who have versions of Office programs different from your own, or even with people who don't have Office at all.
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How does Office OneNote 2007 work with other Microsoft Office system programs?

Microsoft Office OneNote 2007 Frequently Asked Questions
Office OneNote 2007 can be used either as a stand-alone program or in conjunction with other Microsoft Office system programs which helps you to capture and work with information from all of the Microsoft Office system programs. You can: Use the Clipboard to copy and paste to and from other files created with Microsoft Office system programs. Send your notes as an e-mail attachment or as HTML in an Office Outlook 2007 or Outlook 2003 message.
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How do I get the PDF files to work?

Frequently Asked Questions (FAQs)
You will need to download Adobe Reader if you don't already have it, or you have an older version. But once you do, you won't believe the clarity and precision you'll get reading and printing these documents. There are further instructions on the Adobe website.
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