You can purchase your Unwired modem online or via the Unwired Call Centre on 1300 761 881. You will need a valid credit card and you must be over 18 years of age. Your modem will be delivered by courier the next business day in most instances and you can nominate the most convenient delivery address.

The Unwired Modem is different from standard DSL or Cable modems traditionally used to connect to Broadband today. The modem utilises wireless technology and connects to Unwired Base Stations (towers) located around Sydney. Because it does not rely on a phone line or cable connection you do not have to wait to activate your service. Also, once you have signed up for your Unwired service you can use it from anywhere within the Unwired coverage area.

However the modem sold by any reseller is programmed to their service and it will not connect to the Exetel network. Currently Unwired provide no facility to change the hard coding to reach a different reseller's network. Some resellers may also have specific conditions locking you in to the use of their service by purchasing the modem from them.

When you sign up to Unwired broadband, you get a wireless modem, an Ethernet or USB cable and a quick start CD. Once you have completed setup and signed up to a plan and picked your activation option, you will receive instant internet access. All in under 5 minutes.

Quick Start One Page Guide; Quick Start CD; Power Adaptor; Unwired Modem; Connection Cord (USB or Ethernet)

The Ethernet modem does not require any software to be installed on your computer and therefore should work with any operating system. All that you need to do is to set up your Ethernet adapter to support DHCP. For Windows 98 and above and Mac OS 9 and above the Connection Assistant provided on the CD can do this for you. USB modems require software to be installed on your computer, which is provided on the Quick Start CD. This software is only available for Windows 98 and above.

Yes, a rechargeable internal battery is available for purchase. Batteries are sold separately via the Unwired website, or through the Unwired sales desk on 1300 761 881

Not paying a monthly fee on the modem will save you money in the long run (normally about a year, sometimes less depending on price) as long as you keep your service for a significant period of time. Be sure to check with Cox before buying to verify they support the modem. For customers who want to purchase a cable modem from a source other than Cox, A list of approved modems can be found at:

If you have a V.92 modem already there is no need to buy a new one. If you do not have a V.92 modem and wish to use features of the V.92 standard then you will have to buy a new modem. Otherwise you can continue to use your existing modem.

No, line-of-sight is not required to receive the Unwired service, only sufficient signal strength. The modem should be positioned in the most convenient location where the strongest signal can be received as indicated by the signal lamp on the modem.

Your Unwired modem connects to your home network in the same way that an ADSL or Cable modem would connect. This normally occurs via an Ethernet or USB cable attaching your modem to a networking device, such as a router. You should follow the instructions provided with your networking device as Unwired does not provide networking support.

Yes, you can move your modem to any location within the Unwired network and obtain a connection. For updated coverage maps please refer to Unwired website. Unwired will work inside most buildings including flats. However if the building contains a lot of steel or thick cement walls you may experience difficulty receiving and sending a signal. In this case, we recommend you place the modem near a window. This will give you a better signal and assist you to obtain a better service.

Setting up the Unwired modem is very simple. The Ethernet modem is plug and play, however we recommend you insert the CD you receive in the box and follow the prompts. The CD will check your computer's networking settings to make sure you are able to connect to internet using the Unwired modem. If you are connecting a USB modem Windows will auto-detect the modem and automatically start the 'Add New Hardware Wizard' when you first plug the modem in.

You may change the time or date of your modem delivery if the timing is more than 2 days away. If you have been informed of a next day delivery you cannot change these times.

For any further clarifications please contact eComapny Contact Center on 8006100 working 24 hours a day, 7 days a week.

If you are purchasing a new modem, we recommend a V.92 56K modem. Most computer retail outlets sell modems of this type.

Yes, you need a tele permitted ADSL modem/router. Please ensure you follow the instructions provided with your hardware when setting it up. If you want a fantastic, next generation tolls service, have we got a product for you... Xnet VFX gives you back the control of your toll calls plus much much more

Although our headsets are not tested to work with modems, we have had some customers request this and have had reported back to us that they have been successful. However we cannot guarantee that this will definitely work.

SnowyNet provides a list of modems we have tested but they may not necessarily have time or incentive to cover others. They generally offer one or two models that you can purchase from them when signing up that they will provide technical assistance for, but be aware that often these same products are available elsewhere or 2nd hand cheaper. There may also be cheaper alternate products that will work fine, but in these cases you will be on your own to obtain technical assistance to set it up.

No. Clearwire modems are only available by lease. But the great news is, this approach enables us to keep your costs as low as possible.

NO - You may purchase your modem elsewhere. If you purchase a modem other than the ones listed below, we cannot guarantee they will be compatible with our DSL equipment. Keep in mind not all DSL equipment is compatible with one another.

Cable modems are starting to become available to consumers who'd like to buy their own units. Cable companies also lease modems to subscribers so that they won't have to deal with obsolescence issues as the technology evolves. As DOCSIS becomes the industry standard you shouldn't have to worry about the modem being incompatible with another system if you move. Make sure when you are buying a modem that it will be compatible with your system..