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Frequently Asked Questions

What if I need to return an item I purchased? Can I do this?

Learn about natural oils, butters, body oils, shae butter, n...
Due to the nature of our products, we can only accept returned merchandise that has not been opened and has the original seal intact. If your merchandise has not been opened, it can be returned for any reason within 30 days of receipt. You will receive a full refund of the total purchase amount, less any shipping and handling fees that may have been charged and a $5.00 return processing fee.
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MySwedishParts.com_FAQ's- Auto Parts Volvo Auto Accessories ...
In most cases there is no problem returning an item but please contact us first either by email or phone. There are some exceptions to the rule but in general we do not accept returns on the following items; seat belts, air bags, electrical parts, tire chains. We charge a 15% restocking fee on all special order items. No return on items after 30 days.
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XLCARD.COM
Always keep your card handy. This way you will have it in case you need to make a return. You’ll need to contact the merchant and follow the merchants return procedures. The value of the merchandise will be available on your card in three to seven days after the return.
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If the item I purchased is not what I need, can I return it?

Frequently Asked Questions
Dynamic-Living.com has a 30 day return policy on most items. In order to receive a refund, please make sure the product is in "like new condition", and has the original retail packaging and instructions. We ask that you call us for a Return Merchandise Authorization number before sending any product back. Unfortunately, shipping cannot be refunded.
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What if I need to return an item?

Frequently Asked Questions
Our products are double-inspected for quality and guaranteed to be free from material defects on delivery. If you receive a damaged or defective product, contact our Return Authorization Department at (800)352-4776 (during business hours) within 72 hours of receipt. We will arrange satisfactory replacement or refund upon return of the item. ITEMS RETURNED WITHOUT A CERTIFIED RMA NUMBER ON THE PACKAGE WILL NOT BE ACCEPTED.
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You may view our entire Return Policy here. How do I exchange an item purchased online?

Surf Ride Online - FAQ (Frequently Asked Questions)
Doesn't fit? No problem! Send it back to us for an exchange. We'll cover the shipping costs to send the exchanged merchandise back to you. To exchange merchandise, fill out the return form and drop the package off at any UPS or USPS location. To expedite the exchange process and to ensure availability, we recommend placing a new order for the merchandise you would like to exchange. While we ship out your new order, send the original merchandise back to us.
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I need to return an item that I purchased from you. How can I get a return authorization?

SpySite.com :: FAQ - Spy Site, Spy Cameras, Spy Gadgets, Spy...
If you have created an account on our website you can us the RMA function that is available once you log in. If you do not have an account please contact customer service for an RMA number.
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Can I return purchased item(s)?

Concord Music Group - Orders FAQ
If the item(s) are purchased directly from Concord Music Group, Inc., you may return the item(s) for exchange within 30 days of the purchase date if the product is defective. Please safely package the defective product and include a letter noting the defect, your order number, and your contact information. Send to: Item(s) should be returned in their original packaging. Upon receiving the defective product, we will test the CD/DVD and confirm the defect.
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Online orders may not be returned to any store location. How do I return an item purchased online?

Surf Ride Online - FAQ (Frequently Asked Questions)
To return merchandise, fill out the return form and drop the package off at any UPS or USPS location. Please note that we are not responsible for packages lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as UPS or USPS. Please allow 5 to 10 business days for us to receive and process your return or exchange. Adjustments to credit cards will be made within 2 billing cycles.
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Pleasant Cove Antiques - Frequently Asked Questions
All items are guaranteed as described. Therefore, items returned must be accompanied with evidence that the item was not sold as represented by us. We do offer a 24-hour approval period for large items that may not fit, are not the right color, etc.
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Frequently Asked Questions
With the exception of items starting with prefix MF and a few others, most items purchased can be returned. Please call a UHC representative prior to returning an item. A 25%, or a minimum of $20, restocking fee applies to any items returned after purchase. Items must be returned no later than 3 days from receipt of shipment. Items kept for more than 3 days from receipt of shipment WILL NOT BE ACCEPTED; buyer will be responsible for payment in full.
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How do I return an item that I purchased at simplehuman.com?

simplehuman: customer service: ordering FAQ
We will gladly make an exchange, credit or refund on any item purchased directly from simplehuman.com for a period of 60 days from the original date of purchase. Fill out the return form on your packing slip, or click here to download a form online. If we're missing any information about this item which would be helpful or if you have found something that is confusing or in error, please tell us so we can improve our site.
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Blacks - The Outdoor Experts
You can either take it back to any Blacks Stores and get a refund or an exchange or alternatively the goods can be returned to our returns centre for a refund. The goods can either be posted (to the address below) or for collections please call the Customer Services team on 0800 66 54 10 and they will be able to arrange a convenient collection time for you. Click here for our full returns policy.
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Millets
You can either take it back to any Millets Store and get a refund or an exchange or alternatively the goods can be returned to our returns centre for a refund. The goods can either be posted (to the address below) or for collections please call the Customer Services team on 0800 389 5861 and they will be able to arrange a convenient collection time for you. Click here for our full returns policy.
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World Caching --- FAQ
Simply contact our Customer Service Department at contact@worldcaching.com and a Service Representatives will guide you through the process.
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Ice.com - Jewelry FAQ
Simply call our Customer Service Department at 1-800-539-3580 for a return authorization number. Our trained Customer Service Representatives will guide you through the process. Please see our detailed refund policy.
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Diamond.com
Simply call our Customer Service Department at 1-888-DIAMOND for a Return For Inspection number (RFI#). Our trained Customer Service Representatives will guide you through the process. Please see our detailed shipping policy.
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Cardcraft Plus - The Papercraft People - faqs
If upon receipt of an item you are unhappy for any reason, we are able to accept the return of goods for full credit, providing we are informed of your wish to return the item within 7 days. The item must not have been removed from its packaging and must be in a re-saleable condition. It is however your responsibility to return the items and this will be done at the customer's expense.
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Can I return an item I purchased by mistake?

Cardcraft Plus - The Papercraft People - faqs
If you have ordered the wrong goods we will be happy to exchange them provided you pay the post and packaging both ways and the items are returned to us in perfect condition within 28 days of purchase.
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What is required to return an item I purchased?

Famous Fashions Found? ? Your One-Stop Shopping Source for R...
No "RA" numbers required here! But it is imperative that the following requirements be met when sending a return: All packages must be postmarked within 14 days from the date on your invoice. We hope that you enjoy your purchases and trust that if you do need a return and/or exchange, you will be sure to keep the 14-day time limit in mind. All items must be in their original condition with their original tags attached.
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How can I return / exchange an item that I purchased?

Teavana.com - A Heaven of Tea
Please call our Customer Service toll-free number at 1.877.374.6583 or you can email us at shop@teavana.com. All returns / exchanges must be accompanied by a receipt of purchase made within 30 days. Refunds will be made only in the form of the original tender. Tea / Food items are non-refundable.
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outdora.com Info
Your satisfaction is of the utmost importance to us. If you are not satisfied with a product you have received for any reason, please contact us to return or exchange the item within 30 days of your purchase. All returned items must be returned in their original condition. A refund or credit will be issued upon our receipt of the item less any return shipping costs.
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I need to return an item that was purchased on a Penn State Purchase Order. How should I do it?

Purchasing: FAQs
Contact the supplier and explain that you would like to return an item and that you are calling to get an RMA (return authorization form) number. They may have instructions that you need to follow to be reimbursed. Some suppliers may also charge a restocking fee. Please follow all directions the supplier gives you and make sure to send back the correct item if you have received more than one. (Sometimes the RMA lists a number.) Be sure to get a tracking number when shipping the item.
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What happens if I need to return an item purchased with my Gift Card?

Untitled Document
Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa® transaction. They may credit your GiftCards.com™ Visa® Debit Gift Card, provide a cash refund, or issue a store credit. Please note, GiftCards.com™ is not responsible for returns or credits onto your gift card, you are solely responsible with working directly with the merchant that you are requesting a refund or credit for previously purchased items.
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Banco Popular
Each merchant location has its own return policies. They may credit your Banco Popular MasterCard Gift Card, provide a cash refund, or issue a store credit.
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What if I need to return a food item that I purchased from my Food Stamp account?

West Virginia DHHR Electronic Benefits Transfer (EBT)
Who can use the EBT card and PIN? A. The head of household/payee will receive a card and PIN. Also, whoever you designated as your authorized representative (if you have one) will receive a card. NOTE: Whoever you choose as your authorized representative has FULL ACCESS to your benefits, just as you do. For more information on where you can use your card click here. Where can I use the EBT card? A.
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