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Frequently Asked Questions

Why am I not able to hear the Webcast audio or to view the Webcast video?

SideNav
In order to hear a Webcast audio and view a Webcast video you need to have Microsoft Internet Explorer 4.0 or higher installed on your computer. Click here to download the latest version of Internet Explorer. This problem occurs when you do not have the latest codecs on your computer. Please download and install Windows Media Audio and Video 8.0 Codecs.
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I am able to view the video but I am not able to hear the audio. Why?

The New Millennium Television for Indians Abroad
If this icon does not appear, click the Start button, click Run, type sndvol32.exe, and then click OK. Make sure that your speakers or headphones are plugged in properly, have power, and are turned on. Some Check whether the version of Windows Media Player is above than 6.4.
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Who will be able to view my wedding webcast?

Frequently Asked Questions: Live Vows - Wedding Webcasts
Anyone you invite, as long as they have a broadband Internet connection and Windows Media Player. Dialup users will not be able to view the webcast.
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Why can't I hear/view the audio and/or video clips on this site?

David Strathairn Online ? www.david-strathairn.com
Chances are you do not have the media software required to hear/view the files. The media clips on this site require the latest versions of RealPlayer, Quicktime, and Windows Media. You can download these versions for free by clicking on the links. If you are still having problems, then it most likely has something to do with your software, connection speed, or internet setup.
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Why can't I view a Webcast?

NCADI: Customer Service & Site Help - FAQs
We stream from our servers using the Microsoft format. In order to receive PREVLINE multimedia, you must have a Microsoft Media Player installed on your computer. Wait for the buffering. It is normal and the amount is determined by your computer and Internet traffic
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Why can I hear audio, but can't see any video?

BxVideo - Content Showcase
Adequate Bandwidth for streaming both Video and Audio, may not be available through your internet connection. Window Media players often drop the Video frames and play just the Audio in cases where bandwidth is not enough for transmitting both Audio and Video.
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Why can I see video, but I can't hear audio?

DivX Reaper
Is the volume turned up? Make sure you have the correct audio codecs installed and that your sound card supports the audio format.
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Why has the video stopped but I can still hear the audio?

Twofour Digital | FAQs
The video has been configured to use some of your Internet connection on ISDN or DSL and nearly all of connectivity if you're using a modem. Your connection speed can fluctuate, if the speed drops, the video will stop because this uses the majority of your connection speed.
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I can only hear audio but no video content .Why ?

Connect Zone :: Frequently Asked Question
In Windows Media Player, make sure codec installer is turned on. From the menu bar select Tools/Options/Player/Auto Upgrade/Enable automatic codec download Your computer or your service provider may have a firewall or a proxy server that is blocking receipt of Video. Try disabling your firewall or change your settings to accept. Your connection speed is too slow. If you are on Cable, you may be experiencing a slowdown in your network. If you are connecting using a 28.
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Why can I hear audio but not see video?

DivX Reaper
Make sure you have the DivX codec installed correctly. If you do, then try reducing the video resolution to 800x600 or 640x480. You can also try changing the color depth to 24 or 32 bit.
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What if I can see the video, but I cannot hear audio?

SPEEDTV.com :: Frequently Asked Questions
Verify that your system volume and/or speakers are not muted or turned to a very low setting. Also, verify that there are no other streaming applications running on your computer. If you continue to have trouble, we recommend the following change in Windows Media Player:
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Why can I hear the audio but the video is static?

Frequently Asked Questions - Kideo.com
Please adjust the preference of your Real Player for the most reliable video by opening Real Player and going to Tools-->Preferences-->Playback settings. Set buffer play to 45 seconds. Then click on Hardware in the prefernces menu and Video Card Compatiblity at the bottom should be set to most reliable or Use Optimized Video Display Unchecked (depending on your version of the Real Player). Currently, the program is set up to send both greetings. However, if you are not having a party at Chuck E.
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Why am I not able to hear the audio?

Video Help: Frequently Asked Questions
There are several possible causes of this problem. We suggest that you check each of the following to be sure your system is configured correctly:
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Can I still view streaming video and audio?

Campus Firewall FAQ
Streaming audio and video remain available for your use from the Internet to your workstation. If you currently have a streaming video and/or audio server set up on your workstation or server, you need to request that we "punch a hole" in the firewall to let your traffic through.
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Why can't I hear the audio or see the video?

Entertainment booking Frequently Asked Questions
If you're experiencing difficulties with the audio or video clips, you may need to install the latest Flash Player update.
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I can't see video or hear audio in the Editor?

FlashVlog FAQ
Click the 'settings' tab on the record screen to gain access to the buttons that open the video or audio settings panel. For video settings, choose your camera from the list (you may also have to click on the small video rectangle to make your image appear). Sometimes the camera can't be 'shared' between applications, shutdown any application that is or has been using the camera. For audio settings, choose your audio input and set the level.
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Why do I not hear any audio when I start playing a video?

MediaMVP Media Center
This is often caused by a mvpmc choosing to play a silent audio track over one with sound. Try using the MENU key and changing the audio stream in the audio stream menu.
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Do I need to install anything on my computer to view a webcast with live captioning?

eScription FAQ Page
If a JRE (Java Runtime Environment) or JVM (Java Virtual Machine) was not installed with your operating system or your web browser, you may need to install the Java Plug-in to run Java applications in your web browser. Your web browser may offer you a link to download and install a JRE or Java Plug-in, if no JRE is present. If your web browser offers you a link to download and install a JRE, JVM, or Java Plug-in, please follow the instructions offered by your web browser.
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How can I view the Webcast?

CIRA - Canadian Internet Registration Authority
The Webcast can be viewed through Windows Media Player http://www.microsoft.com/windows/windowsmedia/download/ or Real Player www.real.com. Either of those applications can be downloaded online.
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Will I be able to view my Webcast at a later date? If so, for how long?

FAQ | WebcastMyWedding.net
The base packages allows you to have an on-demand archive for 30 days. Annual archiving is available. Visitors may view your wedding as many times as they like during the time the archive is active.
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Why can't I view video/hear sound clips on your site?

Frequently Asked Questions
You probably don't have the proper software installed on your computer. Most of what you might need is free to download. Please go HERE for links to sites from which you can get what you need.. You're asking for a credit card as security, but we're going to pay by check, in full, day of the party. I'm not comfortable giving out my credit card to strangers. Ahhhh...so you don't trust me, but you want me to trust you? As an agent, I guarantee my performers payment.
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When I log in and click on a video, I can only hear the audio with no video?

Portsmouth Football Club TV
Can you ensure that your have downloaded the latest updates from the windows update site at http://update.microsoft.com to ensure you have the latest version of the Microsoft directX drivers. Open Windows Media Player (WMP) from the Windows ???Start??? button or from the shortcut on your desktop.
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I received a security warning when trying to view a webcast with live captioning. What should I do?

eScription FAQ Page
When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. Depending on your web browser and Java Runtime Environment the exact content of this security warning may vary. Please choose Yes (or Grant) to load the text display. For additional information regarding the security warning please see Viewing eScription Events.
Related Questions

How and when do I register for a webcast? Can a group view the webcast?

WebCast - Frequently Asked Questions
You can register for the webcast at any time. When you register, you will be given a username and password. If you log in to the webcast on the day of the teleconference, you will need to enter your username and password. The webcast can be viewed by any number of persons. The fee for the webcast increases as the number of viewers increases.
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I can see the video, why can't I hear audio/sound?

Frequently Asked Questions
a first step, make sure that your PC has a sound card to play the audio and the volume on your speakers is turned up.
Related Questions

I can see the video but I can't hear the audio, what can I do to fix this?

HCIN Frequently Asked Questions
If the video is playing but you can not hear the presenter, please make certain that your computer speakers are plugged in and turned on. Also make certain that you have not muted the sound on your computer. If you are attempting to access the seminar from an office computer connected to a network, contact your technical support person to make certain that there is nothing blocking the video stream.
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Why do I hear audio, but cannot see the video when I play my photo story?

FAQ about Photo Story 3
This can occur when a computer does not have the correct Windows Media Video Image codecs installed. To install the necessary codecs, do one of the following: Connect to the Internet before you open a photo story in Windows Media Player 9 series or earlier, so that the Player can download the codecs. On the computer where you are attempting to view the story, download and install Media Player 10, which includes the necessary codecs.
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I try to play a video and I get no image, but I hear the audio track. How do I correct this?

SundayPlus & BarnaFilms
Make sure the "with background" option is not lit. If you want to use a background, you will need to adjust the margins of your text file to allow for the video to show behind it. Earlier Versions: If you are playing text over your video in SundayPlus previous to version 2.3, and you cannot see the video picture, then it is most likely that the text file margins have been left full screen.
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