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Frequently Asked Questions

What should I do if my cable modem is connected, but my computer won't connect?

F.A.Q.'s - faq - Frequently Asked Questions
Allways start with a complete power cycle or two and reboot the computer. Your computer might be broken, breaking, or glitching. Sometimes other people using your computer accidentally misconfigure it. You can check our "How to" section for instructions and try to set it up again if your a do-it-yourselfer. If you can't fix your computer, your more than welcome to bring it in to a repair shop. We have been doing computer repair for 13 years if you choose to bring it to us.
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How does a Cable Modem connect to a computer?

F.A.Q.'s - faq - Frequently Asked Questions
There are several methods for computer connection, but it appears that Ethernet 10BaseT is emerging as the most predominant method. Although it probably would be cheaper to produce the cable modem as an internal card for the computer, this would require different printed-circuit cards for different kinds of computers, and additionally would make the demarcation between cable network and the subscriber's computer too fuzzy.
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What is a Cable Modem?

F.A.Q.'s - faq - Frequently Asked Questions
A "Cable Modem" is a device that allows high speed data access (such as to the Internet) via a cable TV (CATV) network. A cable modem will typically have two connections, one to the cable wall outlet and the other to a computer (PC).
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Can I have more than one computer connected to the cable modem?

Greene County Cable TV
Yes. By using a router or a hub it is possible for more than one computer to use a cable modem. Greene County does not support such connections however. Consult a computer-networking specialist if you need more information.
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My modem connected at 45k to another provider but won't connect over 28.8k to yours? Why?

FAQ Page
This is very rare (thank goodness) but does happen. If you have tried everything in the previous question it would have to be some unusual compatibility problem. Check out our modem replacement program. All ISPs do get this complaint. Here is a third party resource that describes this and also what can be done. line quality issues it would be from your location to your local "CO".
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How do I connect WinGate through a Cable Modem?

WinGate Internet Sharing/Proxy Server Solution
When connecting the WinGate machine to the Internet through a Cable Modem, you first need to be sure to have two Network Interface Card???s (NIC???s) installed in that computer. One connected directly to your Cable Mode and the other connected directly to your internal network. ( You should not try connecting the Cable Modem directly to your network hub as this will cause severe security issues.
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Why won't my modem connect?

Optus myZOO Dial-up Help
First, check that your modem is connected to your phone line correctly. If you have an external modem you should also check it is switched on and plugged into your computer correctly. If your modem is connected via PABX you may need to enter a 0, for an outside line when you installed the software. If you still can't get a connection, call Optus Dial-up Internet Customer Service on 1300 301 325.
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I can connect to other worlds, but how do I start a world from my cable modem connection?

AltME FAQ (Frequently Asked Questions)
It really depends on your Cable service provider. We have found that some service providers block port connections (to prevent you from using peer-to-peer software and games). Tell them that you want ports 5400-5409 opened. Otherwise, your options are to find a friend that will host your world, change your service provider, or host your world on a monthly subscription basis from SafeWorlds.com (coming soon).
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My modem won't connect to your clearinghouse, what's the problem?

Frequently Asked Questions
Are you currently running additional "modem occupying" software? Software such as this grabs your modem and won't let go (i.e. PC Anywhere). Please shut down those programs. Check your phone lines, to ensure proper connection. Remember: the phone line should go from the wall outlet to the "line" receptacle of the modem board in the back of your computer. Is there another "session" of ET&T running in the background (minimized)? If so, please close it.
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What do I do if my cable modem is not connecting?

F.A.Q.'s - faq - Frequently Asked Questions
Look at the lights on your modem and take notice of which ones are flashing or solid, and what color. All modems have one light for the status of the cable connection. It might be called the R/F, cable, or WAN light if labeled. With most cable modems, it will be solid green if the connection from your modem to Click! is good. Consult your cable modem manual for interpretation of the lighting patterns. Most cable modem connection problems can be resolved with a power cycle.
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How does a Cable Modem work?

F.A.Q.'s - faq - Frequently Asked Questions
The fact that the word "modem" is used to describe this device can be a little misleading only in that it conjures up images of a typical telephone dial-up modem. Yes, it is a modem in the true sense of the word - it Modulates and Demodulates signals. But the similarity ends there because cable modems are practically an order of magnitude more complicated than their telephone counterparts.
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What is your cable modem loaner policy?

F.A.Q.'s - faq - Frequently Asked Questions
We have Loaner/Rental modems available in a limited quantity. We require a $50 deposit for the modem that is held until either your modem comes back from repair or you purchase a new one. There is a $5 rental per month for each month that you have the rental modem. The $5 per/mo. fee will not exceed 4 months.
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Is the SURFboard cable modem compatible with cable modem equipment from other manufacturers?

SURFboard® General Frequently Asked Questions
Yes. All Motorola SURFboard cable modems are built to comply with the Data-Over-Cable-System-Interface-Specification (DOCSIS®) interoperability standard. Click here for more information about DOCSIS® from Cable Television Laboratories, Inc. (CableLabs®). In fact, Motorola received its first CableLabs® certification in May 1999.
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How is Alameda P&T's cable modem infrastructure connected the to Internet?

Alameda Power and Telecom: AlamedaNET - High Speed Internet ...
Alameda P&T provides a redundant, highly available network over redundant diverse circuits into a Tier 1 provider.
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I have a 56k modem, but when I connect it only says I'm connected at 31,000bps?

joinnet main
Sometimes when you connect it only shows your port speed, this is not always the speed that you are actually connected at. If you think that you are only connecting at a very slow speed, make sure your are on the right dial in number for your modem and that you have the latest drivers installed. Also if you have made an extension to reach your computer make sure that the lead from your modem to the phone socket is as short as possible.
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Why can't I connect to Xbox Live using a hub or switch that is connected to my modem?

Xbox Technical Issues FAQ - Cable Forum
A hub and switch are two devices that split the bandwidth coming from any ethernet device that is connected to them they will not route communications from your LAN to the internet. All they do is split the bandwidth so your modem can see all of the MAC addresses connected to it so it will only give a connection to one of those devices.
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I don't have DSL or Cable Modem, just dial-up. How do I connect the Lighthouse to my computer?

MCU Research - Lighthouse Aquarium Controller
If you don't have high-speed internet, you will need to purchase a Network Interface Card and an Ethernet crossover cable. The NIC card sells for about $25 and the crossover cable about $10 at most computer stores. You will need to directly connect the Lighthouse to your computer using the crossover cable. If you have high-speed internet or any home networking equipment, the lighthouse comes with a 25 foot LAN cable ready to plug in to your network.
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Can I use a Mac hardware handshaking cable to connect a modem to my Next hardware?

Mac-Next FAQ
This is now a YMMV issue. In most 68K Macs, the serial control chip supports RS-422. Nine-pin 'GeoPort' Macs (including PPC 601 and 604 cpu PowerMacs) support RS-232/RS-422. a rule of thumb: old-style, generic "Mac modem cables" do not support hardware handshaking (even for Macs), while most current 'Mac-compatible' modems ship with a HHSK cable wired for Mac serial port pin-outs (see above).
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Can I use my Cable Modem/DSL connection to connect to the Internet?

Wireless Deployment in Residential Areas
Yes, as long as your ISP allows multiple IPs per customer, either by the use of a DHCP server or specific IP number leases.
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How can I connect two Win3x machines with a parallel or serial null modem cable?

Windows 3.1 FAQ
You can do this using the DOS Interlnk/Intersvr programs. Look in the DOS help file, or refer to these links for more info:
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Can I use a cable splitter to connect a television to the same connection as my cable modem?

Comporium Communications
Comporium recommends that customers not utilize a cable splitter to share their cable connection between a cable modem and cable TV. Cable splitters lower the overall signal power being delivered to the cable modem, which will affect its performance..
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Can I still watch cable TV while using my Motorola cable modem?

SURFboard® General Frequently Asked Questions
Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet. Depending on how many TVs you have connected to the cable coming into your home, you may also be in need of a Signal Splitter to allow more cable connections to areas within your home. Click here to learn more about our Signal Splitter and Signal Booster products. Currently, most Internet service providers do not provide cable Internet access.
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Can I hook up a SURFboard cable modem to broadband cable routers?

SURFboard® General Frequently Asked Questions
Yes, as long as the broadband router supports the DHCP client option for the connection to the cable modem. All SURFboard Cable Modems function as bridges (with the exception of the SBG900). They do not support any type of address translation. The SBG900 does support Port Address Translation in addition to many other networking features. For more product information, please click here.
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Is there a cable modem in your future?

Ars Technica: News Archive
Caesar's the only p1mp in the Ars group hooked up on cable, which is why he rules the Ars staff Quake II DM matches now. Anyway, for those of you lucky enough to live in an area where cable modem service is available or is coming soon, head on over to ZDNet's Cable Modem Guide. It's not a bad little piece on those modems we all love (and many lust after). -Panders A loyal reader by the name of Interboy e-mailed me this morning to report that his attempt to follow yesterday's link to Winamp 2.
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How does a SURFboard cable modem work?

SURFboard® General Frequently Asked Questions
The cable TV system plant dedicates a standard cable TV channel for data transfer of Internet and multimedia services. A computer equipped with a SURFboard cable modem is then connected to the cable TV system network using the same type of hook-up used for a television. The SURFboard cable modem receives information carried over the cable TV network and passes it through to the computer via USB or a standard 10/100Base-T Ethernet interface.
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What comes with my Motorola SURFboard cable modem?

SURFboard® General Frequently Asked Questions
Quite simply, virtually everything you need to begin surfing the Web with your computer. Included with your SURFboard cable modem are Ethernet and USB cables, power cord, an Installation Assistant CD-ROM including USB drivers and User Manual.
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Is my data secure with a Motorola SURFboard cable modem?

SURFboard® General Frequently Asked Questions
Motorola SURFboard cable modems use some of the latest data encryption technology to help minimize security risks for your data. However, a little extra caution never hurts. We recommend you turn off your file- and print-sharing options when you're not using them and carefully review any other security precautions your service provider might recommend. Also, the Motorola SURFboard cable modem provides a top-mounted standby button for enhanced security.
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How do I turn off the firewall in my SURFboard cable modem?

SURFboard® General Frequently Asked Questions
The Motorola SURFboard cable modems (with the exception of the SBG900) do not have a firewall built in. If you are experiencing issues loading web pages, you may want to check your computer for any third-party Internet security software.
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