That's probably because either your membership number was not entered when you made your reservation/checked in, or maybe the transaction is still being processed. Just give in your original hotel, car hire invoices and for airline travel, original boarding cards and ticket coupons to any Skywards service centre within six months to earn your Miles. There may also be a name mismatch between the ticket and membership account.

Definitely. As long as you provide your membership number when you make your reservation or when you check in.

You cannot combine your Miles with another Skywards member. Skywards membership is open to individuals only.

The name given when you booked your tickets was different from the name we have in our Skywards membership records/profile. Please ensure the format used by your Travel Agent/Co-coordinator is: Family Name / First name Middle name Title e.g. for Mr. Mohamed Ismail Abdullah the correct format would be: ABDULLA/MOHAMEDISMAIL MR. Your Skywards Membership Number was not provided when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners.

Your Miles should appear in your account within 48 hours if you had quoted your membership number for EK and UL flights and 6-8 weeks for all partner transactions.

You can choose to become the 'Head' of the 'Family Bonus' program, whereby you can earn Miles (20% of value) for trips taken by your nominated family members.

You can earn Skywards Miles on Emirates Airlines, Sri Lankan Airlines and all our partner airlines. You are encouraged to check with your travel agent or the relevant airline for mileage accrual eligibility when making your reservation.

Your Miles are valid for three years from the date you earned them, so as long as they are in your account and you have enough, you can spend them at any time within this period.

The name given when you booked your tickets was different from the name we have in our KrisFlyer membership records Your KrisFlyer Membership Number was not provided when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners. An incorrect KrisFlyer Membership Number was quoted when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners.

Skywards Miles are your reward currency and are earned whenever you fly with Emirates, SriLankan*, our partner airlines*, and through our hotel, leisure and lifestyle partners.Tier miles are earned only when you fly Emirates or SriLankan Airlines and help you to progress to Skysurfers Silver and Skysurfers Gold membership. Tier miles are earned at the same rate of one tier mile for each Skywards Mile you earn on your flight, plus a bonus of 50% for Business Class and 100% for First Class.

Yes, in most cases Miles earned on an Emirates or SriLankan flight will be credited within 48 hours of departure, as long as you quote your membership number at reservation and at check-in. The name on the reservation and ticket must also be an exact match to the name registered with Skywards.

If you hold an Emirates Skywards co-brand credit/charge card from Citibank, ABK, EBI or SCB your Skywards Miles will be automatically credited into your Skywards account each month. If you hold one of our other partner credit cards, please contact your credit card provider to request for your credit card points to be transferred to your Skywards account.

If you want to book an Emirates flight, you can do so using the online booking engine, by calling your nearest Emirates or SriLankan reservations office, your Skywards service centre or by using the online reward forms found on our website. For bookings with our airline partners, hotels and retail partners, you must complete the online reward forms. Your request will then be routed to our nearest service centre and you will be contact by Skywards.

A reward can be passed on to anyone you choose, as long as it is not for commercial gain. You will need to contact your local Skywards service centre or your local Emirates or SriLankan reservations office with details so they can arrange the reward. Note: If you are redeeming Miles for rewards to be given to friends or family, you must collect the tickets yourself or have your Travel Co-coordinator (where applicable) collect them.

Sure! The number of Miles you earn depends on whether you travel Economy, Business or First Class. You not only earn Miles when flying Emirates or SriLankan Airlines*, but also on partner airlines* in the programme - Continental Airlines, Delta Air Lines, Japan Airlines, South African Airways, United Airlines, Korean Air and their subsidiaries. Please note that on codeshare flights, Skywards Miles will only be earned on flights that carry and Emirates or SriLankan flight number.

The number of Skywards Miles required for a round-trip reward ticket varies according to where you fly from and where you fly to. Rewards offered by our non-airline partners, e.g. Magrudy's, start from as little as 5,000 Skywards Miles.

If you join online, your account is activated automatically after you complete the enrolment process. If you join by completing a Skywards paper application form, a temporary password can be e-mailed to allow access to the Skywards Web site for the first time. When you login at www.skywards.com for the first time, you will be prompted to change this password to activate your membership.

Yes, provided the flight is not taken on free, barter or reward tickets; or on employee, industry or agent-discounted ticket. The actual amount of Miles earned depends on how far the member travels and whether they choose to fly Economy, Business or First Class.

Skywards offers members a 'one-off' credit for travel on Emirates or SriLankan taken up to 60 days prior to date of enrolment, providing they can supply the original ticket and boarding card. However all retrospective mileage credits must be claimed within six months of the qualifying transaction date.

The number of Skywards Miles needed for a round trip reward ticket varies according to origin, destination and the class of travel. Members can use the Mileage calculator on the Skywards Web site to determine the number of potential Miles required per Emirates or SriLankan flight.

To claim your Skywards Miles, you will need to submit any original documents such as original hotel, car hire invoices and boarding cards, ticket coupons for airline travel, to a Skywards service centre within 6 months of the original transaction date. Up to eight weeks must be allowed for partner transactions to appear in a member account. Remember to keep copies for your own records.

A claim can be made if the Skywards Miles are not credited into your account one week after your flight. Simply login and fill up the online claim form under Earn & Spend. Claims submitted online may be resolved immediately and retroactive miles credited to your account, if all the details provided are correct and match those on record and in our system. You can view the status of your claim in your statement online, when you log in.

Skywards is the frequent flyer programme launched by Emirates in partnership with SriLankan Airlines. Established in May 2000, it has created quite an impact with its unique and innovative approach and has already picked up a number of prestigious awards, including Business Traveler Magazine Middle East's 'Best Frequent Flyer Programme.' In 2003, Skywards won the Freddie Award for Best International Programme along with five other awards and in 2004 it won for Best Award Redemption.

If you were notified electronically (email or e-card), the miles should post within 24–48 hours after claiming your miles. If you were awarded the miles with paper certificate(s), and you chose to redeem your miles online, the miles will post within 24–48 hours. However, if you choose to mail in the certificate(s) via US mail instead of redeeming the miles electronically, the miles should post within 6–8 weeks after we receive your redemption information.

After you login you need to go to "My Award Programs". On this page you can navigate to "Add a New Program" on the left navigation menu. Choose an award program from the list to be added to your profile. Please note that before adding a program you need to know your user name and password from the frequent flyer program's website that provides your balance. If you can’t login to the website that provides the balance (i.e for Delta SkyMiles it would be http://www.delta.

WorldPerks miles will be deducted from your account once your Jetstar flights are confirmed and ticketed. The Northwest agent will make your bookings upon receipt of your request and if flights are available, the award ticket will immediately be issued and the WorldPerks miles deducted from your account.

No, as it is your personal reward scheme. However, you can use your miles to book a reward for friends and family. Although once booked, such rewards are not transferable.

On the next day of your departure flight, the miles you have earned will be credited automatically to your account. It is necessary to state your membership number (a seven digit code printed on the your membership card) during your ticket reservation and display your membership card during check-in.

You may visit the section "MY ACCOUNT" at www.aegeanair.com and complete the application form for missing points . Alternatively you may contact Aegean Airlines Call Center at 801-11-20000 within Greece, at a local rate or +30 210-6261000 (from a mobile phone, or from abroad), and report the date, number and time of your flight. In any case, you must send your ticket covers and boarding cards either by fax at +30 210 6261902 or by postal mail at the address 31 Viltanioti Str.

Yes. Reward Miles (electronic version) must be deposited into a valid Mileage Plus account prior to the expiration date on your electronic miles account (three years from activation). Reward Miles (paper version) must be deposited into a valid Mileage Plus account prior to the expiration date printed on the face of the certificates (one year from the date of issue).