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Frequently Asked Questions

When will TuneCore offer other stores/services?

TuneCore: FAQ
We know how important it is for your music to be available all over the Internet. TuneCore is currently working out plans with most every other major online digital media retailer in operation and some that are only announced! We will have many other services available to you in the very near future. Back to top
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How do I get my music in to the stores/services I chose?

TuneCore: FAQ
Here you'll find everything you need to know to get your music from your computer to us. For questions about TuneCore Video delivery, please click here.
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How do I get help with the stores/services or their software?

TuneCore: FAQ
Always go through TuneCore support (support@tunecore.com) for any problems with how your album appears, sounds, or if there is any problem with how it is categorized (genres, etc.). TuneCore is your liaison and your advocate with the stores, and they will only initiate addressing a problem if it originates from TuneCore.
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What are TuneCore's fees, why does TuneCore charge them and how do I pay?

TuneCore: FAQ
If you'd like an album taken down from one or more stores/services (only albums, not individual songs, can be taken down) prior to six months from when it first became available in that store/service: $20.00 early termination fee per album per request. When you transfer funds from your TuneCore account, there may be a fee imposed by the bank or financial service or PayPal. Please click here for important information.
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How do I deliver my albums and songs to TuneCore?

TuneCore: FAQ
All TuneCore customers deliver their music using the TuneCore Web tool to upload directly to us as fast as your Internet connection lets you. You will need a free, no-obligation account. Then, from the My Discography page, just click Add Album and you're ready to go. You'll be asked to enter in all the information we'll need to delivery your album. You'll eventually be asked to upload your music. It's easy, though it also helps to have high-speed broadband Internet and a reliable computer.
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What rights am I granting to TuneCore?

TuneCore: FAQ
you'll see on our terms and conditions (honestly, read it, it's important), you grant TuneCore only these rights: You grant TuneCore the NON-exclusive right to deliver and allow the stores/services you chose to sell your music and/or music videos. In order for your music or music videos or art to appear on other digital music services, TuneCore must first get your permission.
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Can I give my music away for free in the stores/services I chose?

TuneCore: FAQ
Unfortunately, neither iTunes nor any of the other stores/services permit you to set the price customers pay to download or stream your music or music videos from their sites. When a download or stream happens, you will always be paid the required pay rate, but it's solely up to the store/service to set the price their clients pay. And they won't let you give it away. There is another solution for music. Consider offering your music as a Podcast.
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How is TuneCore Video different from TuneCore's music delivery service?

TuneCore: FAQ
In most ways, TuneCore Video is very much like TuneCore's very successful audio digital delivery service, which puts your music into iTunes, Rhapsody, Amazon MP3 and many other stores.
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What basic things do I need to know about TuneCore Video?

TuneCore: FAQ
TuneCore Video (currently in Beta) will deliver your music videos to iTunes, where your fans can buy them for download. TuneCore CANNOT currently deliver shorts, TV shows, movies or any other video that is not specifically a MUSIC VIDEO. After your video has been purchased, the money it earned will go into your TuneCore My Account page for you to take any time you want, day or night, by check or PayPal.
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How much of my sales revenue does TuneCore keep (and the answer had better be NONE)?

TuneCore: FAQ
NONE. TuneCore takes NONE of the money YOU earned from the sale of YOUR music or music videos. It's your money, and we believe you deserve it 100%. Back to top
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Will a TuneCore UPC work with SoundScan? What should I know about SoundScan?

TuneCore: FAQ
Yes! Your TuneCore UPC can be registered with SoundScan. However, YOU must register the UPC with them directly (see below). SoundScan is a service run by the Nielsen Corporation--the same ones who rate television shows. SoundScan is an important part of the record industry, because it tracks the sales, physical and digital and more, of albums and songs and even music videos. SoundScan can track your music and music video sales too, if you want.
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Can people buy my music or music video through TuneCore?

TuneCore: FAQ
this time, your music and/or music videos can be bought in the stores and services TuneCore delivered your music to. However, your music/videos cannot be bought at TuneCore itself, nor does TuneCore sell or distribute physical copies of your music. Back to top
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How do I notify TuneCore that I'd like to close my account?

TuneCore: FAQ
When you close your account, all your albums and/or music videos will be taken down from all stores and services. Any money you might have in your account will be transfered to you the way you request it. Finally, we remove your artist/band and album and music video information from our storage. To begin this process, please send an email to closeaccount@tunecore.
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Do you have questions about the services that we offer?

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Do you offer any kind of guarantee on your services?

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