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Frequently Asked Questions

How do I determine whether I am using BlackBerry Desktop Redirector or BlackBerry Enterprise Server?

Blackberry Frequently Asked Questions
Check the Status field in the BlackBerry Desktop Redirector. If there is a Server name preceding the status, then you are using BlackBerry Enterprise Server to forward your mail to the BlackBerry from Vodafone Wireless Handheld. If the Status field reads "Running", you are using BlackBerry Desktop Redirector. When using the BlackBerry Desktop Redirector for email redirection, attachments may be viewed on the handheld using third party applications.
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What is BlackBerry Desktop Redirector?

EarthLink Wireless Support BlackBerry® 7750 - Frequently...
If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft Exchange Server version 5.5 or later and your handheld is not enabled with BlackBerry Enterprise Software, you can use the BlackBerry Desktop Redirector to set up email on your handheld.
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When I open the BlackBerry Desktop Redirector, the Status field displays No PIN. What should I do?

Blackberry Frequently Asked Questions
Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-00019, Support - No PIN, for more information. quot;We have found Neil Howard Telecoms level of service above average as well as very professional and efficient."
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What are the system requirements of the BlackBerry Enterprise Server if I am using Lotus Domino?

GlobeSolutions
Installed on IBM Lotus Domino Server 5.03 or later or IBM Lotus Domino Server 6.0.1 CF2 or later (IBM Lotus Domino Server 6.5 is not supported)
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What is the BlackBerry Enterprise Server?

GlobeSolutions
BlackBerry Enterprise Server software sits behind the corporate firewall and tightly integrates with existing enterprise systems. Specifically designed to meet the needs of enterprises and government organizations, it provides a proven, secure, open architecture for globally extending wireless communications and corporate data, including email, to mobile users.
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What is a BlackBerry Enterprise Server (BES)?

GlobeSolutions
Easy-to-use BlackBerry Wireless Handhelds support voice services, and make creating and retrieving information amazingly simple. Wide range of third party solutions available to allow you to make the most out of BlackBerry “ take advantage of industry-specific applications, or look for a cross-industry solution specific to your job. Yes you can. The BlackBerry service is network agnostic so the BlackBerry Enterprise Server will work on any network that is a BlackBerry partner.
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Can I use both BlackBerry Enterprise Server and BlackBerry Internet Service in my Nokia device?

One2Free
Yes. E-mail messages for both solutions are delivered to different BlackBerry Inbox. E-mails from the BES account are delivered to the BlackBerry Inbox, e-mails from the BIS account are delivered to a mailbox whose name is unique..
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What settings should I check when upgrading my BlackBerry Enterprise Server?

Blackberry Frequently Asked Questions
Check that you are logging on as the account that installed the original software. This information can be found in the registry key, located at HKEY_CURRENT_USER\SOFTWARE\Research In Motion\BlackBerry and is used by the installation program during the upgrade process. Warning: Using the Registry Editor can cause substantial damage to the Windows operating system if used carelessly. The BlackBerry Enterprise Server version 2.
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Should I be archiving the BlackBerry Enterprise Server debug logs?

Blackberry Frequently Asked Questions
Keeping a few days or weeks worth of debug logs, depending on your company policy, is recommended if you feel that something may not be performing in the expected manner. Debug logs assist in understanding the issue and resolving any settings that may need to be changed. Please refer to Knowledge Base article,KB-01249, Support - (**[BlackBerry Enterprise Server Name]) Initialising, for more information. Currently, there are two status levels for messages in the BlackBerry Outbound Queue.
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How do I filter out emails at the BlackBerry Enterprise Server level?

FAQ - BES (Miscellaneous) - PinStack.com - Blackberry Forums
The administrator(s) of the BlackBerry Enterprise Server can put restrictions on emails that get sent to the BlackBerry handheld devices. Global redirection filters take precedence over those defined by the BlackBerry Desktop Software. From the Configuration container of the Microsoft Exchange Administration window, double-click the BlackBerry Servers icon. When the conditions and actions have been set, select OK. The new filter will appear in the list on the Filters tab. Previous Thread ...
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Can I use the RepliGo Professional with BlackBerry Enterprise Server?

Cerience Corporation : FAQs for RepliGo Professional
Yes. RepliGo Professional can be used when the device is part of a corporate BlackBerry Enterprise Server (BES) environment or it can be used with a personal BlackBerry (WEB) account. NOTE: If your device is part of a BlackBerry Enterprise Server environment, please check with your IT department or Network Administrator for proper permissions for installing third-party applications and services.
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How is this different from BlackBerry Enterprise Solution?

Maxis - BlackBerry
Unlike BlackBerry Enterprise Solution which requires setup and maintenance of a BlackBerry Enterprise Server to manage the link between BlackBerry Wireless Handheld, email and other enterprise applications, BlackBerry Internet Solution allows users to access to their emails upon a simple setup over the internet.
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What is BlackBerry Enterprise Solution™?

BlackBerry
The BlackBerry Enterprise Solution™ is a mobile email service designed for businesses that have Microsoft® Exchange or Lotus® Domino® email platform. The BlackBerry Enterprise Server™ will be connected to the company email server, providing secure, wireless access to company emails, contacts and calendar.
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SingTel.com - Consumer - Products & Services - Mobile - Blac...
Unlike BlackBerry Enterprise Solution which requires setup and maintenance of a BlackBerry Enterprise Server to manage the link between BlackBerry Wireless Handheld, email and other enterprise applications, BlackBerry Internet Service allows users to access to their emails upon a simple setup over the internet. Yes. The only difference will be the setup and configuration of the handheld to have your emails redirected to your BlackBerry handheld.
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What is a Redirector?

ReactOS Homepage - Developer FAQ
This is a special form of an IFS driver. It doesn't implement an on-disk filesystem. Instead it relies on the kernel's network stack and provides most times a remote file system (i.e. SMB shares).
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How can I administer SQL Server through SQL Server Enterprise Manager without using the mouse?

Frequently Asked Questions
Press SHIFT+F10 to perform a mouse right-click. For more information about keyboard shortcut keystrokes, see Accessibility for MMC in SQL Server Enterprise Manager Help. Right-click the server icon to change the setting that shows or hides system databases and system objects. Select Edit SQL Server Registration Properties, and then on the General tab, select Show system databases and system objects.
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What is the BlackBerry Desktop Manager?

BlackBerry from O2 - FAQs
Desktop Manager is software which is supplied on a disc with your BlackBerry smartphone. It enables you to synchronise data between your computer and your BlackBerry handheld. With Desktop Manager, you can synchronise your Contacts from Outlook Express on your computer with your BlackBerry Handheld. If you have the upgraded version of Outlook Express, (only available as part of the Microsoft Office suite of applications) you can also synchronise your calendar as well.
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What are the system requirements for the BlackBerry Desktop Software?

GlobeSolutions
Microsoft Outlook 98/2000/XP (Corporate or Workgroup Installation) or Lotus Notes 4.6/5.0 (for enterprise email integration) Email account on a Microsoft Exchange Server version 5.5/2000 or Lotus Domino Server version 4.6/5.0 (for enterprise email integration) The user must have sufficient permissions to be able to write to the Windows Registry during installation.
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Can Team Foundation Server scale to enterprise level?

Jim Lamb : Team Foundation Server FAQ
Our goal is to easily support up to 500 users with a single installation of Team Foundation Server. We are actively using ('dogfooding' in Microsoft-speak) Team Foundation Server in our own development teams. Please see John Lawrence's blog post: Latest Team System Dogfood Statistcs for details about this effort.
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How do I determine how much space my email is using on the server?

Frequently Asked Questions
In Outlook select "View", then select "Folder List", you may already have the folder list up. Right click on "Outlook Today - [Mailbox - username]", then select properties. When displayed select the "Folder Size" tab. You should get a screen that displays: Note the highlighted portion indicates total size "71982 KB". The mailbox size is listed as KB not MB. A rough conversion of KB to MB is that 1000KB=1MB.
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How do you determine the server SQL mode?

Appendix A. Frequently Asked Questions About MySQL 5.1
You can set the default SQL mode (for mysqld startup) with the --sql-mode option. Using the statement SET [SESSION|GLOBAL] sql_mode='modes', you can change the settings from within a connection, either locally to the connection, or to take effect globally. You can retrieve the current mode by issuing a SELECT @@sql_mode statement.
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Can I connect to SQL Server using Enterprise Manager?

EFEXTRA.NET HOSTING - Frequently Asked Questions (FAQs)
Yes, you can connect to our SQL Server remotely using Enterprise Manager or any other SQL Server management utility.
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Can I connect remotely to your SQL server using Enterprise Manager?

Res FAQ
Yes, if you need detailed instructions on configuring Enterprise Manager, please contact support@je2000.com To initially get your database up and running, you could send us a backup of your local SQL database and we could "restore" that into the database we setup for you. You could also use DTS or a bulk copy procedure.
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With SQL 2000 can your client connect to server using MS SQL Server Enterprise Manager?

Business Class Budget Web Hosting on Windows, .NET, & ASP - ...
Yes, you will be provided an address, login and password credentials to use for accessing your SQL Server 2000 database.
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What is PGP Desktop Enterprise and why is it important?

PGP Corporation - Products - PGP Desktop Enterprise - FAQ -P...
PGP Desktop Enterprise combines the automated desktop email encryption of PGP Desktop Email and the network storage encryption of PGP NetShare with the transparent full disk encryption of PGP Whole Disk Encryption. PGP Desktop Enterprise encrypts email as it is received and sent without affecting the end-user email experience, securing data sent in email from unauthorized access, including administrators with access to the mail server data store.
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How to subcribe to BlackBerry Enterprise Solution™?

BlackBerry
Please contact our Account Manager or Corporate Customer Contact Centre at 1622 to arrange for an appointment.
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What are the system requirements for Blackberry Enterprise Edition (BES)?

Customer Service - Frequently Asked Questions - BlackBerry
I was working on my handheld, and suddenly it went blank and the message "Battery too low for handheld usage" appeared. Now my handheld has turned itself off and won't come back on. Your battery is dead. Replace it with a fresh AA battery and then try to turn your handheld on again. Any settings that you changed or information you entered will be saved.
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