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Frequently Asked Questions

Q: Can I dial in to the OzLine unit to view video after an alarm signal comes in?

OzVision
A: It is not part of the business model of a central station for an operator to dial in to the unit. This feature is intended mainly for end users and, if the end user desires, a central station supervisor.
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Q: How do I connect an OzLine unit to an alarm panel?

OzVision
We recommend using the PGM outputs on the panel. The OzLine units require a dry momentary contact to trip an alarm.
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Q: What do I do if the OzLine unit remains armed when the alarm panel is disarmed?

OzVision
A: Arm the panel, then have the central station dial in and program the day/night toggle option. Once this has been done, everything should work properly.
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Q: Can I loop a DVR and an OzLine unit?

OzVision
A: Yes, you can loop from the DVR to the OzLine unit. If neither has looping, you can purchase four BNC-Ts and T-tap into the DVR. If you are using the 12CS, bring the cameras into the unit and then loop out to the DVR.
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Q: Can the OzLine units transmit a signal to a PC with a direct connection?

OzVision
A: No. They only transmit video to a receiving PC or the central station via POTS (phone line), cellular or IP. Check with your central station to see how they receive signals.
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Q - I am operating on a dial-up modem; can I still view streaming video clips?

Frequently Asked Questions Ballet Dance Elitedance Broadcast...
A - Yes you can but your download times will take longer and audio/video quality will not be that good. If you are having trouble downloading and viewing dance related video clips on your dial-up connection you might want to try and visit a local library or Internet cafe that offers rental or free usage of broadband Internet connected computers.
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Q: How do I adjust the ring count on an OzLine unit?

OzVision
A: Dial in to the unit and click "Tuning," then "Unit on Parameters," then "Modem." You can change the number of rings on the lower left of this page. Click "Upload" to save changes. Click "Upload" and save changes. A: This is not suggested, but you can share OzLine with a credit card machine, fax machine, etc., using a line sharing device. To do this, set the number of rings on the other device to four. Set the number of rings for the OzLine unit at 15.
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Q: Can I set up the OzLine unit for an outdoor application?

OzVision
A: Yes, but if you are going to use motion detectors, adjust the sensitivity to prevent false alarms.
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Q: Can a US Robotics modem receive test signals from an OzLine unit?

OzVision
A: No. You will need to replace the US Robotics modem with any other type of modem because the chip set in the US Robotics model will not establish the handshake with the OzLine unit.
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Q: How can I adjust an OzLine unit's scan time?

OzVision
A: Dial in to the unit and select "Tuning," then "Unit Power on Parameter." Under the "CCTV" tab, you can adjust camera and scan time. Click "Upload" to save the changes.
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Q: How long does it take to download from the OzLine unit's buffer?

OzVision
A: Auto download takes time to download from the unit if the buffer size is set to high. It all depends on the phone line and frame rate.
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Q: Why does the connection to an OzLine unit drop after a few minutes?

OzVision
A: There may be static on the line. Changing the phone line should resolve the problem. If this does not work, make sure you have the correct power to the unit and verify that you are not using demo software, which disconnects after five minutes of use.
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Q: How does the video output work on the OzLine?

OzVision
A: The OzLine has a built-in switcher. You can adjust the dwell time and select which camera you would like to switch from the "CCTV" tab in the software that comes with the unit.
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When trying to view a video, no video comes up. What should I do?

Coffee: All Ground Up! - Home - FAQ
your Network Preferences may be configured incorrectly. Please contact your network administrator for assistance. Help! When watching a video, the video stops and I get the message: "Network Congestion, Buffering..." If you only get this error message sporadically, the problem may be a result of heavy network traffic.
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Q - How do I connect the video signal to my TV ?

Rickard's electronic projects page - FAQ (Frequently Asked Q...
A - You connect it to the SCART input using a SCART cable with RCA inputs, basically you use the same cable used to connect a video camera to your TV.
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Why can't my “HCA” business display unit produce a signal via component video?

Fujitsu General (U.K.) Co. Limited - Business FAQs Page
Fujitsu commercial plasma sets accept RGB-analogue signals. “S” and composite video is optional (via an accessory card – see your dealer for details.) Component video signal is not currently available on Fujitsu business display models. If you wish to have component signal, you will need to transfer your component signal input into RGB by using a transcoder.
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How do I view my video?

FAMECAST - FAQ
Be sure you have confirmed your new FameCast Artist account via email. To see if your video has been uploaded, log in and click the Media tab in your Artist BackStage Manager. If your video has been uploaded, it will appear in both the Videos and Contest Entries sections. It will also be viewable to the public on your BackStage profile.
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How can I view the video tutorials?

Manual & FAQ
The videos are in Windows WMV format which can be viewed live as a streaming video or can be saved to your PC for later viewing. Click on a link to below to view a video live. You will need Windows Media Player version 9.0 or later to view streaming videos. You should choose videos from the column that most closely matches your internet connection speed.
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Q: Can the OzLine units be connected via DSL?

OzVision
A: Yes, you will need to use an analog filter to change the signal from digital to analog to be able to establish a dial-up connection. Note: The DSL modem must support protocol V120.
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Q: How do I use the OzLine for on-site viewing?

OzVision
A: You can do this through the video output onto a local monitor or you can set up a direct connection with a PC for local viewing.
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Will your Monitoring Center receive an alarm signal if the alarm is not armed?

Frequently Asked Questions (FAQ)
No, we will not receive a signal. It is important to turn your alarm on, even when you are at home. It is best to have your perimeter protection on whenever possible. Perimeter protection is an option that allows you to move about freely inside your home while all doors and windows are armed.
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How can I hook a fire alarm control relay to the unit for complete muting?

Technical Support
Connect a normally closed relay across the Paging Inputs (plus [+] and minus [-]) so they are shorted together. When an alarm condition exists and the coil becomes energized, the contacts open and the short is removed. The Paging Input Detect Threshold must be adjusted such that the noise floor is sufficient to trigger a paging condition and enable ducking, (i.e.
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What happens when you get a fire alarm signal?

Washington Alarm
We treat all fire alarm signals as real, actual emergencies requiring response from the Fire Department and dispatch them immediately. We can not cancel a fire alarm dispatch once it is requested, but we can call them and let them know that it is not an emergency so they do not risk the lives of the fire response crew and citizens by racing to a non-emergency. If you set off your smoke detector while cooking, please call us at 206-328-1800 and let us know that there is no fire.
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Can I use more than one set of outputs on my unit? How much signal loss will occur if I do?

Technical Support
When multiple outputs are used, or a Y-cord is connected to drive parallel inputs, under the vast majority of situations no signal loss will occur. For the technically inquisitive, a minimum load impedance of 10 times the source is recommended. Most Rane outputs are 100 ohms per leg balanced, so net impedance limit is 1,000 ohms (or 1K). You may safely use all outputs at once, with the only concern being mixed mode wiring with balanced and unbalance combined can contribute to ground loops (i.e.
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Q: How is video transmitted from an alarm panel to the central station?

OzVision
A: An alarm input is connected to the alarm panel. Through an output on the panel, it connects to a specific input on the OzLine unit, which is associated to a particular camera. Upon an alarm event, the central station receives the digital signal, as well as a video clip, sent from the OzVision unit.
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Q) We have a unit that comes up with "FAILURE IN DRIVE A". What is this in reference to?

Frequently Asked Questions - Technical
A) Chances are that you have an XL game with a CMOS configuration problem. Please see tech2007.pdf for the XL game CMOS configuration. Note that we used two types of motherboards in the XL game and that you will need a computer keyboard in order to reconfigure. A) ERROR READING DRIVE F or CRITICAL ERROR ABORT RETRY FAIL both refer to the CD-ROM drive and maybe the CD itself. You may need to replace the CD-ROM drive. We have been referring operators to Web site www.pricewatch.
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Q: Can I connect to a remote unit from IP to dial-up?

OzVision
A: No, it must be an IP to IP or dial-up to dial-up connection. However, you can transmit to POTS to cellular or from cellular to POTS.
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If I get an alarm that a device is down, will I be notified when it comes back up?

FAQ
Yes. By default, you will be sent an 'up' notification within two minutes of restoration of a monitored device or port. If you prefer not to be notified of an UP status, we can change this.
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