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Frequently Asked Questions

Why can't I Activesync my SP5 to my PC?

FAQ - SP5
If you are experiencing difficulty connecting your device to your PC, please follow the following check-list: Ensure that you are running Windows XP with Service Pack 2. You can check this by going to Start > Control Panel > System. On the "General Tab", you should have 4 lines of text under the "System" line. The final line should say "Service Pack 2". If it does not, then you should run Windows Update on your computer to download Service Pack2. Check you have Activesync 4.
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Why can't I Activesync my JASJAR to my PC?

FAQ - JASJAR
Disconnect other USB peripherals from your PC such as mouse, and restart your PC and soft reset your handset Check your firewall is allowing your PC to communicate with your device. Personal Firewall software may automatically blocking ports (990 and 5721) that ActiveSync is attempting to use. The IP addresses commonly used are 169.254.2.1 on the device and 169.254.2.2 on the PC.
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Why can't I Activesync my K-JAM to my PC?

FAQ - K-JAM
To synchronize Windows Mobile 5 devices (SP5, SP5m, K-JAM or JASJAR) to your PC you must first install ActiveSync 4.0 or higher. Customers with version 4.0 on their Companion CD may upgrade to version 4.1 which is available here. If you still experience problems, first check that your firewall is allowing your PC to communicate with your device. Personal Firewall software may automatically blocking ports (5678, 5679, 990, 26675, and 5721) that ActiveSync is attempting to use.
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Why can't ActiveSync be installed on my Windows Vista PC?

HTC: Support: HTC PPC6800 FAQs
ActiveSync works with Windows XP SP2 or earlier. You must install Windows Mobile Device Center on Windows Vista.
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Why can't I detect my device using ActiveSync on my PC?

FAQ - JASJAM
Some personal firewalls may prevent Activesync from detecting your device, especially when using high security configurations. If that does not work, please check that the correct version, 4.1 or higher, of Microsoft Activesync is installed on your PC/laptop and that USB or Bluetooth connections are enabled (ActiveSync > File > Connection Settings > "Allow USB Connections" or "Allow Connections to one of the following COM").
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Q21) Why doesn't ActiveSync connect from my PC to the Panel PC?

Knowledge Base
of the time the cable pin outs are not correct. The ActiveSync Cable must match the pins in the specification. (Specifications) You need to time the running of Windows CE, Repllog.exe and ActiveSync, Get Connected. To get Connected. See ActiveSync Application Note. A22) Download this free Kiosk mode .NET application. Edit the URL.inf file and replace the URL with your URL. Copy the Kiosk exe file and the URL.inf file to the /Windows folder.
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What is ActiveSync?

m-Vision - Mobile Video Entertainment. Anytime, Anywhere.
ActiveSync allows the user to transfer information between the PC and Pocket PC device and synchronize important data such as email, contacts and calendar dates. To do this you require Microsoft® ActiveSync®, software for Microsoft Windows® Powered Pocket PCs and Smartphones.
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mail2web LIVE
ActiveSync is a software application that allows you to synchronize information between your mail2web LIVE account and your mobile device. ActiveSync is integrated into Exchange server 2003 and this provides you with the option of directly synchronizing information between your mobile device and your mail2web LIVE account. ActiveSync can be downloaded from Microsoft at http://www.microsoft.com/windowsmobile/activesync/default.mspx.
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Magellan Professional GPS
ActiveSync is no-charge share-ware program distributed from Micro-Soft. It can be readily download from Micro-Soft's web site. A recent Internet Search for ActiveSync returned this URL: www.microsoft.com/mobile/pocketpc/downloads/activesync35.asp
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PocketMap.com >> PocketMap Navigator >> FAQs
ActiveSync is software that allows you to transfer data from your computer to your Pocket PC. You need to download it and install it on your computer before you can install PocketMap Navigator to your Pocket PC.
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What version of ActiveSync® works with Microsoft Pocket PC 2003?

iPAQ h22xx Series FAQs - Aximsite
You must use the latest version of ActiveSync (3.7 or later) with Microsoft Pocket PC 2003. ActiveSync 3.7 is included on your companion CD. You can download from the Microsoft website at http://www.microsoft.com/pocketpc. In June 2003, at the time of launch of the Microsoft Pocket PC 2003 Operating system, many accessories and software work with Pocket PC 2003. Refer to the third party's website for a driver update.
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Do I need to have Activesync running in order to install Portable Forms on my Pocket PC device?

Portable Forms by Rovenet
I get the error message "ActiveX Component can't create object" when trying to run Hot Sync and the Portable Forms Connector. This is a known Microsoft Bug for Windows 2000 and Office 2000 they have made a patch availble o9regfix.exe run this program.
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What is the Technical Specifications for the i-mate™ SP5?

FAQ - SP5
Built-in 20 key keyboard (including two soft keys, one Home button, one Back button, send key, one end call key, one Messaging key and one Contacts key).
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Why can't I talk about PC/OS or Religion in this group?

The Pits Feist Page -Feist ng-FAQ
Discussion/arguments on which computer, religion, government, or car manufacture is better is a personal opinion. And should be avoided as they lead to flame wars. Plus this is off topic for abrf or the Mailing List and requires a [OT] in the header of subject of the post. Off topic discussions are not encouraged, as their are more appropriate forums for such topics.
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I can't connect to PC Branch. What should I do?

USACU
If you receive the following message when you try to log in: Problem signing on Sorry, that was not a valid member number, SSN or password. Please Return to the Sign On Section and try again. You may have entered your membership number or password incorrectly. Or, you may not be registered to use PC Branch. Only registered members may use PC Branch.
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Why can't I log in to PC Banking?

If you still can't get past the Login screen, please contact a Member Service Representative at 800 400-8790 or 802 879-8795, Monday - Friday 7 AM - 7 PM or Saturday 9 AM - 3 PM. We can verify your member number, or if you have forgotten your PIN, we can help you set up a new own. For security reasons, we cannot give out PINs over the phone.
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My player can't connect with my PC, what should I do?

If you are using Win98(SE), run the setup.exe to install the driver (on the CD that came with your player). If you are using Win2K/ME/XP, do not install the software. If the player can play the demo song, but it can't connect to the PC, then it is due to a faulty usb cable.)
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Why can't I connect my device to another PC?

New Media Security - PC and PDA Security
The PC to which you are trying to synchronize or connect must be protected by NMS for PDA. If you are trying to connect to a PC other than the one from which you installed NMS for PDA, you must install the PC component of NMS for PDA using the same Product Encryption Key.
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I can't find my content on my Pocket PC. Where is it?

Roundpoint: Frequently Asked Questions
Make sure your device is in its cradle and has an active connection with your PC. You should see a Green Active Sync icon in your System Tray (lower right-hand of your PC screen). If the icon is grey, you don't have an active connection to your PC. Try turning your device off and then on while in the cradle to make a connection. If you still can't get connected, please refer to your manual.
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What if I can't get access to a PC?

Huntahead
You may also know a friend or a relative that has a PC and has Internet access. If you are still unable to access a PC as much as you want to remember that the service will be constantly working for you making your details available to relevant recruiters.
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Why can't I install programs on my PC?

Johns Hopkins Department of Medicine Computer Network Servic...
If you are using Windows NT Workstation as an operating system, you do not have the proper permissions to install programs on your machine. You will need to call the Help Desk at (410) 502-6638 to have your software installed.
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How do I install ActiveSync?

dallab - makes life easier
To install your ActiveSync, just insert your DP900 PDA Phone's CD-ROM into your computer's CD-ROM and follow the step-by-step instructions. After that, you can connect your DP900 to your computer and start synchronizing your data.
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What is ActiveSync and how do I install it?

Microsoft Reader - Support for PC
ActiveSync is communications software that your Pocket PC uses to "talk" to your computer. You probably installed it when you first got your Pocket PC. If you didn't, or if you're not sure, review the documentation you received with your Pocket PC. You can also download ActiveSync here .
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ActiveSync via Bluetooth - How?

DC's MPx220 FAQ
Critical: Make sure the COM port in Active Sync matches the COM used by your Bluetooth adapter (i.e. have both use COM5). If you've followed these steps, you should now be able to launch ActiveSync on the Phone and then pick: Menu -> Connect via Bluetooth.
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What happens if the i-mate™ SP5 battery runs empty?

FAQ - SP5
The SP5 has a feature called "persistent memory" which means that the contents of the Smartphone's memory are preserved even if the battery is completely empty.
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I have not received an SP5 form or application pack, what should I do?

Defra, UK - Farming - Common Agricultural Policy Reform - Si...
Customers who have been registered with us for some time will have been receiving pre-populated application forms since early in March. We are currently posting out blank application forms to those customers who have only recently registered with RPA. If by the 13 April you have not received an application pack the call the CSC.
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Why can't I access to Host PC through viewer PC running in Windows XP?

MoBif Berhad > Products > FAQ: Surveillance (Technical) ::
Ans: For Viewer PC which is running at Windows XP, please update your Windows XP with Windows XP Service Pack 1 in order for Viewer PC to access to Host PC. You could download Windows XP Service Pack 1 from Microsoft at:
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Why can't I connect to the Netwister service from another PC ?

Netwister File Processor - Frequently asked question
To protect your system from unauthorized outside access, while running with default configuration Netwister rejects connections from any IP addresses other than 127.0.0.1 (localhost). To enable remote GUI connections change your default access level to 20 (as described above), then go to TELNET DAEMON setting and modify parameter ACCEPT CONNECTIONS FROM value. Setting it to * will remove any restrictions.
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