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Frequently Asked Questions

If I connect to my work computer from home using remote access software, do I have to pay?

Network Rates FAQ
There is more than one answer to this question. If you are connecting via the Internet, for example, RoadRunner, then all packets to and from your work computer will be billed as outlined for WAN use. If you access the machine from within the Cornell network, including using EZ-Remote, then there would be no WAN fee.
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Can I remotely access the MediaMVP without using the remote control?

Frequently asked questions about MediaMVP
If you download the 'Batch file to turn on the MediaMVP user interface on your PC', located here in the MediaMVP support page, you will be able to control the MediaMVP from the host PC without using the remote. This batch file will turn on the MediaMVP user interface on your PC. Once turned on, the Host PC's Monitor will display a mirror of what you see on your TV set with the MediaMVP.
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Can I run macros on a remote machine using Remote Desktop or any other remote access software?

Workspace Macro Pro - FAQ - Macro program & Windows Automati...
How to change screen size: In the Remote Desktop Connection window, click Options. On the Display tab, under Remote desktop size, drag the slider to choose the size of remote desktop smaller than full size. How to configure it: In the Remote Desktop Connection window, click Options. On the Local Resources tab, under Keyboard, choose "In full screen mode only". Now when you connect, make sure remote desktop is coming up in non-maximized mode.
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What software would I use on my home PC to connect to my office network using the VPN?

Primus Canada - For Your Business
Most VPN client software is either provided by the VPN vendor or integrated in the operating system (OS). For example, Microsoft's Windows operating system has built in support for the PPTP, IPsec, and L2TP VPN protocols. IPsec is an industry-wide standard suite of protocols and algorithms that allows for secure data transmission over an IP-based network and it functions on the Network Layer of the OSI model.
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How do I connect from home using a commercial internet service provider?

Ohio State University Libraries: Frequently Asked Questions
If you use a commmercial ISP such as RoadRunner, IBM's ICE, or another service, you may have trouble connecting to some of the libraries' databases. To remedy this, an authentication service is available by connecting through our proxy server. NOTE: This only provides access for members of the OSU community. Those who are not affiliated do not have access to some of our services.
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I'm trying to dial in using Remote Access and I get "error 7117"? why?

Existing FAQs
I'm using Mac OS X and am trying to add an AppleTalk Printer. I get the "No AppleTalk printers are available" message.
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Can I install work software at home if instructed to do so by my supervisor?

SIIA Anti-Piracy - Anti-Piracy FAQ
A good rule of thumb is to install one software package for each computer, unless the terms of the license agreement allow for multiple use of the program. Some software publishers' licenses do allow for "remote" or "home" use of their software. If you travel or telecommute, you may be permitted to copy your software onto a second machine for use when you are not at your office computer. Check the license carefully to see if you are allowed to do this.
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How does remote access work?

Bookkeeping, Accounting and Tax FAQs
There are two ways for us to access your QuickBooks remotely. Either you grant us one-time permission to access your program, or we set your computer up to allow us access while you are away. In both cases, you can choose to see what we are doing and all reports, checks and financial statements print on your printer. Yes! We are very experienced in moving payroll from other systems into QuickBooks.
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Information for Accountants – QuickBooks: Premier Acco...
Internet access is required to use Remote Access powered by WebExTM.3 Troubleshoot and train your clients without the inconvenience of driving to your clients' offices. Remote Access transmissions are protected by SSL 128-bit encryption-the same security technology used by banks and other financial institutions for their Internet transactions. You initiate Remote Access sessions, but permission for each session must be granted by your clients, using their private passwords.
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How Do I Access My Email and How Do I Connect from Home?

Frequently Asked Questions - Life Sciences Library - McGill ...
After registering, you are given a DAS account. The DAS username will allow you to access your student email and remotely access the McGill network by modem to connect to McGill-restricted resources. However, you will need your Unique Login ID (usually firstname.lastname) to log into services other than your student email and the modem-based Dialup Access Service (DAS), such as Wireless and VPN. You can find out what your usernames and passwords are by going to the Personal Menu in MINERVA.
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I'm using Linux at work and Mac at home, what email software should I use?

Secure And Anonymous Email Services FAQ.
MuteMail compatible software exists for the most of platforms - Windows, Macintosh, Unix/Linux users are welcome! You may use KMail (http://devel-home.kde.org/ ~kmail/ index.html) or Mozilla (http://www.mozilla.org) on your Linux machine with KDE, or ssl-pine from command line. For Mac users we recommend using Eudora (http://www.eudora.com) or Outlook for Mac. Please read set up instructions for Eudora and Outlook at our Support pages.
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How do I access the University from home or other remote location?

HCR Manor Care University - Learning Management System (LMS)
HCR Manor Care University can be accessed directly from the Internet at: http://www.hcr-manorcareuniversity.comCheck to make sure you have the browser version needed and that your system is set up to allow cookies. If you still have difficulty, contact your home Internet service provider. Microsoft has made some major changes to their Internet Browser, Internet Explorer and the way that it handles security. This causes issues with some web sites on the internet.
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How can independent software vendors (ISVs) work with Windows Home Server?

Windows Home Server: Frequently Asked Questions
a software platform, Windows Home Server will offer software partners tremendous opportunities to build innovative products that meet the needs of the digital home. We expect that a wide range of third-party applications will emerge, such as virus and malware protection, media sharing, and home security and automation.
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How does the remote control software work?

Coyote R&D
Each Two-Can64 comes pre-installed with a remote control server. You must install the remote control viewer client software on your machine (available for both PC and Mac) to connect to the server. After you run the installer software and reboot your machine, the remote control viewer will pop up automatically any time you open a NetMIDI port. Under Windows, this will happen whenever you start up a sequencer program that selects a NetMIDI port.
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Is it possible to connect the 960L LARC2 remote via CAT-5 cable when using the remote power supply?

Lexicon??
If you are looking for networking capabilites then we do not support that. If you are looking to run a cable from a remote location then we support cable runs up to 1000 feet using computer-grade cable with shielded twisted pairs. CAT5 cable falls in this category. First, try resetting the 960 mainframe with the Reset switch on the front panel of the unit. If this does not work, try cycling the power by turning off the main power to the 960 mainframe with the switch on the back of the unit.
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Can I access Moodle from home or work?

DCU Moodle: Frequently asked questions: Students
Yes. However, you may need to configure your browser settings so that your computer accepts cookies and/or configure your firewall settings.
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Where can I get software to connect to campus using VPNS?

VPNS FAQ
In order to obtain the VPN software please request a copy by filling out the software request form located at: http://www.fullerton.edu/it/services/software/software_request.asp or email Titan Card directly at softwarerequest@fullerton.edu . Also, include the operating system that you are using Windows or Macintosh.
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How do I connect to my account via FTP using other software?

Digital Pacific Web Hosting
Other software, including Cute FTP, Absolute FTP, and many others should only require three things: 1. The hostname (domain name) or IP Address to connect. 2. The password for the account. 3. The login or userid associated with the hostname. The password for the account. Once you have this information, you can use any FTP client to log into your account.
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Untitled Document
The password for the account.Once you have this information, you can use any FTP client to log into your account. Note: It is IMPORTANT to enter a single slash ('/') where is asks for the initial remote directory. Without the slash, you will not see your entire directory structure.
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How does the Remote SAP Access work?

SAP Access - Remote Access to SAP system
Access to our SAP training systems is via the internet - all you need is the SAP GUI version 6.40 or higher. If you don't have a GUI we will send you a download link from which you can download & install the SAP GUI. Our system offers you access to all user and configuration transactions for all modules (except for user maintenance and basis/system administration functions).
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How does remote access programming work?

Plug 'N Talk FAQ's
Every Plug-'n-Talk system we sell comes with a remote access device that allows our technicians to program the system from our computers. We can make almost any programming change immediately once you call us (8:30 - 5:00 EST). You just let us into your system by dialing a feature code. And 90-days is more than ample time for you to "tweak" your system to get it just the way you want it. We call this free service TeleCare support.
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Can we connect all of our remote properties using PropertyBoss?

PropertyBoss - Frequently Asked Questions (FAQs)
Using PropertyBoss Online allows you to connect all of your remote properties in Real Time! You have complete control over what features and properties each remote location can see. In addition, PropertyBoss provides a weekly summary report card for multi-site properties. This report card provides a quick summary of the prospect activity, leasing/renewal activity, receipts processing, and work orders backlog management across multiple sites.
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Can I connect to my wireless access point at home?

Dakota State University Tablet PC FAQ's
Yes. The M275 wireless card can connect to 802.11b and 802.11g wireless networks. It cannot connect to 802.11a networks though. Please use the Intel Pro wireless software to set up your other wireless environments. Using the built-in Windows wireless utility can cause problems.
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I have a remote user who needs to work with Quickbooks. How should I connect them?

Chili Systems - home of the ChiliBox [frequently asked quest...
The easiest approach to have access to QuickBooks (or any software on a remote workstation) is to configure your Windows XP Professional desktop and the ChiliBox to use the Remote Desktop feature, which is part of Windows XP Professional.
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Can I install the software at home and at work?

Toffa International
Yes, but you will need to obtain two Registration Keys in order to unlock the evaluation on both machines. However, the repeated appointments on the PDA will only be synchronised to GroupWise if these appointments contain both a valid start date and a valid end date. What it does do is to remove the structure and then create individual appointments which span the required length of time. There have been many reports of conflicts when synchronsing to GroupWise whilst Outlook is installed.
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Where do I get the software so I can do my course work at home?

Newtech - Academic FAQ
Most course software (but not all) is available for students registered in IT courses through the ELMS download site. All registered IT course students should automatically receive a login and password sent to your MSC assigned email address within about a week after the semester begins. Instructors have nothing to do with these downloads. Questions should be directed to the office of academic systems.
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Why am I getting a message asking if I want to connect to my remote mail box?

Groupwise Email for Windows Help FAQ - HelpDesk Frequently A...
If you are being asked to connect to a remote mail box, click NO and then try to find out why GroupWise cannot find your mail box. The first thing to check is to make sure that you have a network connection. Try to access the web using either Netscape or Internet Explorer. If you CANNOT access the web, try the following: Check to make sure that the ethernet cable that runs from the wall to the back of the computer is plugged in tightly at both ends.
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Is the Remote Access Software Suitable for My Business?

Learning About the Indispensable Depends
When the Internet appeared for the first time it had limited functions but even then people were able to take great advantage of the incredible technology. Many years later, we are facing a rise of the Internet and it seems that this technology will slowly cover the entire planet. Today, our lifestyle has changed and most of the times we need easy access to information (regardless of the place we are).
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Can I use my remote desktop software to access PCCharge??

VeriFone Payment Processing Software
We currently do not support accessing PCCharge via Windows Remote Desktop, Virtual Private Network (VPN), or any other remote interface application. Programs like these allow PCCharge to initiate multiple instances of itself, causing lost transactions, duplicate charges, and database corruption. Instead, we recommend that you use either PCCharge Client or PCCharge DevKit (via integration) to remotely access PCCharge.
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