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Frequently Asked Questions

Q8: My company uses a PABX that allows IDD 001 calls only on certain lines. Can I use v019 service?

SingTel.com - Consumer - Products & Services - International...
You will need to get your PABX vendor to re-programme your equipment to allow "019" access in addition to "001" access before you can use v019 service.
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How can I make IDD calls using the NUS IDD service?

Computer Centre > NUS IP Telephony Service
Enter Staff ID, '*', PIN and '#' when prompted e.g. "034511*765412#" if your Staff ID is "034511" and PIN is "765412" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>"
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My company uses PABX. What should I key in for the Telephone list?

SingTel.com - Consumer - Products & Services - Internet - Si...
For PABX system, the switch board number will be captured as the Caller ID instead of the direct number from where you dail in. In this case, please refer to the options below for adding the Telephone number into the Telephone list: Go to the Connection Usage utility page and select Details to view the Caller ID captured. Add all the numbers into the Telephone list.
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Q8. What is Discounted Calls service?

TELEBOSS - No Working, No Sales! Monthly Income Guaranteed!
Using fixed line or mobile phone (PSTN) make long distance calls basically you can choose either telco's call rates or Discounted Calls service provider's call rates. For example: Technology has come to a stage, you can now use Internet-Voice over Internet Protocol (VoIP) to make Discounted Calls for even more saving. TELEBOSS can make you a Tele-Boss for your own Disocunted Calls business.
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Q3: How are v019 calls charged?

SingTel.com - Consumer - Products & Services - International...
v019 calls are charged in 1 minute blocks and you will only be charged when your call is connected. Hence, you will not be charged for the waiting time.
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My website uses static HTML, can I still use your service?

Frequently Asked Questions
Maybe. If your website uses the Apache web server (as most Linux/UNIX hosting packages do), you can instruct the web server to treat .html (or .htm) files as PHP. To accomplish this, create a file named ".htaccess" in your root directory and add the following to it (or append it to the bottom of the file, if it already exists): AddType application/x-httpd-php .html (Note: if you use ".htm" files, replace the ".html" above with ".htm")
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Q6: Can I use the v019 service from SingTel payphones?

SingTel.com - Consumer - Products & Services - International...
v019 is available from selected SingTel payphones. Customers who make international calls from SingTel payphones can still enjoy low international calling rates offered by v019. For more information, please click here. Yes, you can use v019 service by registering for SingTel IDD facility. To register on line, please click here. SingTel will bill you directly for the usage of any v019 service.
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Q12: How do I apply for v019 service?

SingTel.com - Consumer - Products & Services - International...
To apply for a SingTel IDD/Phonelock facility on your telephone line, simply call 1609 during office hours if you are a residential customer or 1606 if you are a business customer. You can also apply for the facility at any Post Office, Singapore Telecom Service Outlet or click here for on-line application.
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Is PKD Confined to Certain Lines?

The Feline PKD FAQ -- Answers to Frequently Asked Questions ...
No, at least not in Persians. PKD positives have been found in virtually all major lines of Persians. However, it is at least possible that a few lines with very small gene pools, particularly if they are not descended from the hand-full of pre-potent cats upon which many of today's Persians owe their lineage, may not have PKD in those lines. However, it is also important to note that virtually all major lines of Persians have PKD negative cats too.
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Can I use Telcom1515 Fax Premium to make IDD calls?

Untitled Document
Telcom1515 Fax Premium is recommended for fax transmissions. You can make IDD calls using Telcom1515 Fax Premium. However, you will be paying higher rates because we offer premium quality line for fax transmissions. We would recommend you to use Telcom1515 Biz to make IDD calls.
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WHAT ARE THE v019 CALLING RATES IF CUSTOMERS ARE NOT ELIGIBLE FOR FREE IDD PROMOTION?

Terms & Conditions
The following are the v019 promotional calling rates on HOT$100 Top-up offers (exclusive of local airtime): Note: Local airtime applies. Rates are subject to change without prior notice. The V109 rates will follow the prevailing postpaid VO19 rates.
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Why can't I make IDD calls?

IDD services are not activated by default. You can activate it through the Online Portal. Go to Value Added Services and click Activate IDD Services.
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What are the rates for the IDD / STD calls?

FAQ > Getting Started
You can check for promotional or the latest rates with the Whoops! Helpdesk (603-2145 4567) or the Service Provider's Helpdesk.
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How about IDD or cellphone calls?

Smart Telecommunications Pte Ltd
Yes, any smart VOICE/smart ACCESS user can make calls to over 200 destinations around the world to/from, both land/mobile phones.
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If my company uses a payroll service, can I sTill use BASIC FLEX?

FAQs
Yes. Simply notify the service company of the deduction to be made from each employee's check every pay period. The BASIC Flex software will help you to easily identify this amount.
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Why am I not able to use the SingTel 104 operator-assisted IDD service?

Computer Centre > NUS IP Telephony Service
IDD calls made by the SingTel 104 operator-assisted IDD service will be charged to NUS and the computer centre will not be able to identify the department making the call for charging purposes. Therefore this service cannot be accessed from the NUS IPTel Phones.
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How soon can I use 1516 IDD once I've applied for the service?

Phoenix Comms
The application process for 1516 IDD takes less than two working days to complete. Our customer service department will call you directly to inform you of the service activation date.
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Who does the testing if my company uses your service?

CRT - Cost Reduction Technologies - FAQs
CRT is developing an extensive network of providers throughout the nation. Considering that CRT is the only isokinetic testing company that manufactures and warranties its own equipment, its network is expanding weekly. CRT will find a provider in your area. For large volumes of testing at one site, a machine right in your location might make the most sense. Call our office to discuss this alternative. Either way, it is CRT's responsibility to find a testing location to suit your needs.
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Is there a certain car that allows smoking?

East Broad Top Railroad
Smoking is not permitted on any of the passenger cars at the East Broad Top, inside the station, or inside any shop buildings.
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Q1: Do I need to register to use v019?

SingTel.com - Consumer - Products & Services - International...
Yes, you need to register to use v019 if you do not have a SingTel IDD facility, please click here to apply for it. Registration is absolutely free.
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What is a PABX?

Matycom Import Export, telecom import in Egypt
A PABX is a telephone switchboard, an electronic device, that connects telephone sets and telephone line to form one big system.
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extension lines when I sign up for 1516 IDD?

Phoenix Comms
Yes, you can register your additional home numbers and extension phones via company PABX for 1516 IDD service.
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Why are your fees sometimes higher than what my insurance company allows for a specific service?

Midtown West Medical - Atlanta, GA - Dr. Kimball Johnson
Generally speaking, the fee schedules determined by insurers are based on broad statistical data and the economic dictates of the insurance industry. Often, these fee schedules do not accurately reflect the costs involved in providing the standard of care required to practice good medicine; in fact, Medicare and certain other insurers reimburse less than half of the cost that is charged by laboratories and medical supply companies for some tests and supplies.
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How do I enter the IDD Charge Code when making IDD calls?

Computer Centre > NUS IP Telephony Service
Enter Staff ID, '*', PIN, '*', Charge Code and '#' when prompted e.g. if your Staff ID is "034511", PIN is "765412" and Charge Code is "1" enter "034511*765412*1#" Enter the IDD service provide prefix and the overseas number e.g. to use Singtel VOIP dial "019<country><area><telephone num>" Note that the default Charge Code of '0' need not be entered.
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How do I make IDD calls on my mobile phone?

PEOPLES&& FAQ
If you have registered for IDD service either by paying $1,000 deposit or applying credit card recurring autopay, you can make IDD calls by dialing :
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Can I make IDD calls to Singapore or other countries?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
No. All outgoing calls are barred. Calls to Singapore or other countries can only be made by keying in the *131* code.
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How can I make IDD calls with the IP Phones?

Computer Centre > NUS IP Telephony Service
If your IDD calls is to be charged to your department you can use the "NUS IDD" service. Your department's Phone Admin can grant you access based oon your staff ID. Alternatively you can register your DID number with IDD Service Providers.
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Can I receive IDD calls once the upgrade is implemented?

If the caller dials 7 digits from overseas, a recorded message will notify the caller of the new 8 digits number. The caller will then need to dial the 8 digits number for the call to be connected. Please note that the voice message will be on for 6 months from respective date of change from 7 digits to 8 digits.
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