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Frequently Asked Questions

What is SwapDrive Backup?

Swapdrive Backup is an innovative software product that enables you to automatically backup your critical files to our secure servers, accessible over the Internet. You can select the files on your system that are most important to you and pick multiple times when you would like them to be backed up to your remote storage location in your online account.
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What platforms are compatible with SwapDrive Backup?

SwapDrive Backup has been engineered for Windows-based computers that are running Windows 98, Windows ME, Windows 2000, or Windows XP operating systems.
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How do I download SwapDrive Backup?

To download SwapDrive Backup, login to your online account and click on the Download Backup button located on your account's left menu bar.
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How do I install SwapDrive Backup?

Installing SwapDrive Backup on your system is a simple, two-step process: program file download and account configuration. The first step loads the necessary files into various directories on your computer and the second step configures the program for your specific use. Save the SwapDrive Backup program to your desktop, double-click on the SwapDrive Backup program icon to launch the installation wizard. Follow the instructions during the installation process.
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How do I uninstall SwapDrive Backup?

To uninstall SwapDrive Backup, click on Start, scroll over to Settings and select Control Panel from the drop-down menu. Double-click on the Add/Remove Programs icon and scroll down until you see SwapDrive Backup. Click 'Remove'.
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Will I have to restart my computer after installing SwapDrive Backup?

It depends. During the installation process, SwapDrive Backup will install numerous files on your system. Most of them are specific to the program, but a few of them are files that are commonly used by the operating system and may have been installed during a previous software installation. If those so-called 'common files' were not previously on your system, SwapDrive Backup will install them and then prompt you to restart your system to activate the files.
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How can I change my SwapDrive Backup settings?

Right click the SwapDrive Backup icon either on your desktop or in your service tray (located in the lower right hand corner of your screen). Select Events Setup from the pop-up menu. Update your settings and choose Save or Save and Start Backup Now.
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Can I install SwapDrive Backup on multiple computers?

Absolutely. You are only limited by the amount of space you have in your SwapDrive Backup account. It is important to note that SwapDrive Backup will create a folder in your account labeled backup and will place all of your backed-up folders inside of it. If you use SwapDrive Backup on more than one computer and you backup identically named folders on both computers, the contents will be combined into a single folder in your account.
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How do I change my SwapDrive Backup account password?

To change your password, you must login to your online account and select Personal Settings. Enter your new password, and press Save. The next time you login you will have to use your new access information.
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How is data transferred to my SwapDrive account when I use the backup tool?

SwapDrive Backup employs file transfer protocol (FTP) to transfer files between your computer and the remote storage facility. FTP has been in use for many years and is regarded as the most powerful method of transferring large files and large numbers of files.
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How do I add a SwapDrive Backup shortcut to my Start menu?

Find SwapDrive Backup icon on your desktop. Drag and drop it on the Start button. The next time you open the Start menu you will see the SwapDrive Backup shortcut. Yes. SwapDrive Backup transfers data from your computer to your SwapDrive Backup account over the Internet, your connection must be live and your computer must be on for the transfer to be successful.
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How can I restore a deleted SwapDrive Backup icon to my desktop?

Choose Programs from the Start menu, scroll down to the SwapDrive Backup program. Drag and drop the icon on to your desktop. The icon will be restored.
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How do I share my folders with another SwapDrive user?

Other users can be given varying levels of access to the folders you share with them. You can grant either Read(R), Read/Write(RW), or Read/Write/Delete(RWD) access to the folders you share. Type the Usernames and Domains of the SwapDrive user(s) you wish to share the folder with in the Grant Access menu. Click Share Folder, the next time the users with whom you have shared your directory login to their accounts they will be able to view the directory you have shared with them.
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How do I login to SwapDrive Light?

Locate the 'Account Login' section on the left side of SwapDrive's homepage at http://www.swaprive.com If you have a corporate account, click on the link below the private account login area and you will be taken to a page where you can enter your username and password along with domain information (usually the business name).
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How can I backup my songs?

Cakewalk - Frequently Asked Questions
Cakewalk .WRK files containing no audio data or files in the Standard MIDI Format can simply be copied to a floppy or other removable media. All .WRK files containing audio data must be saved in Cakewalk's Bundle file format (.bun). Bundle files are usually large, and can be backed up to CDR or other large capacity removable media. (Back to top)
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How do I schedule a backup?

Environment settings set by a batch file are not working.
Once the scheduler service has been started it is possible to submit a backup command using the ntbackup.exe image (image is a name for an executable) The command above would schedule a backup at 10:00 p.m. on weekdays of drive D: and the local registry with verification. If you are having problems with the scheduling you may want to use the /interactive switch so in the event of a problem you can interact with the backup program.
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How do I backup the registry?

Environment settings set by a batch file are not working.
Most of the registry hives are open, making them unable to be copied in the normal way, however there are several methods available to you If you have a tape drive attached to NT, the NTBACKUP utility will perform a full backup of the registry if you select the "backup local registry" when performing the backup. Please note that NTBACKUP cannot backup registry's on remote machines. REGBACK.
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Who is monitoring my backup?

ION Monitored Backup Software FAQ - Frequently Asked Questio...
There are trained Monitoring Techs at our Monitoring Center that review the alerts and will contact you within the next business day to notify you of the alert. They are actually using support software created by Universe Point that organizes all of the data and walks them through the process of contacting you.
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How do I make PowerX my default SwapDrive interface?

After you have logged in, choose 'Personal Settings' from the options menu on the far left of the screen.
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How do I synchronize files and folders between my PC and SwapDrive?

You can use the PowerX interface to synchronize folders between your SwapDrive account and your local machine. In this context, 'synchronize' means the software will make an exact copy of a folder in two locations.
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How do I backup?

Backup 24/7 Online Backup Solutions - FAQ
Once your backup is scheduled, the backup job will start automatically at the desired time. See our Quick Start Guide for details on how to configure a backup job.
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How often should I backup?

Your-Data Internet Backup - Frequently Asked Questions
There is no right or wrong answer to this question. We suggest that you backup your files as frequently as required so that if you had to restore your data, only the least amount of work as possible is at risk. For most people, backing up changed files every night is enough.
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Frequently Asked Questions
Make sure Stockade has control of the archive bits. If not then Stockade will not backup properly. Change the other program's backup job(s) to “Copy” rather than “Full” backup. If Stockade has already backed up before you made this change then you need to do a “total reset”. To perform a total reset click Utilities | Total Reset to Initial Backup.
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W. M. Keck Laboratory for Integrated Biology II
The home directories are NOT backed up due to large volume of user data. Users are responsible for regular backup of their own data. However, home directories are located on hardware RAID arrays which provide some degree of protection against hardware failure. This will not protect your files against accidental deleting - so it is highly recommended that you backup your data often to an off-site location.
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