If you discover that an audio or video product doesn't play after you have broken the seal, you can return it to us and we will verify this before supplying a replacement copy. Back to top

While generally fast to load, video can take 30-50 seconds display. If video does not appear at all, you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us here.

In a slide show presentation, images seem to have been dropped or have blocks on them where the graphics appear smeared or fuzzy.

The server may be down, the content may have been moved, or the URL to the content is wrong. In these situations you can do nothing. If the content is embedded in the HTML page, try clicking on the player's video screen. In some cases, network congestion could cause the player to time out; keep trying, or try again later when the network is less congested. Most likely you are behind a corporate firewall that has not had the appropriate ports opened.

You may be watching the web page on a dual monitor configuration. If you are, make sure that the video is on your primary monitor. If you are not using a dual monitor and the problem persists, please visit our video and audio settings text page for further assistance.

The audio and video files require you have flash player (version 6 or higher) installed. Click here to download and install Macromedia Flash Player.

First ensure your speakers are turned on and are not muted. If problem persists, please visit our video and audio settings text page for further assistance.

You can either drag and drop the URL to the OnNow area in TVedia, or use TVedia???s context menu to enter a URL to play.

Using TOC cloning techniques, tracks recorded in one mode can have their UTOC bits changed to allow them to masquerade as audio data of a different mode (see the track mode bit assignments in the UTOC). David Tamkin has kindly conducted experiments that allowed him to produce this table:

Click the green arrow below the video. If that does not work, please contact us immediately as there may be a problem with your Vid2r: 720.436.9365.

In 99% of all cases, this is caused by Nero's MP4 splitter (NDparser.ax) interfering. Most users have a working version of it, and then you usually never notice it since it just works (you won't get Haali's tray icon though). However, for some, seemingly random, users it's broken and doesn't provide either video or audio output. The solution to this problem is to unregister it, after verifying that it is indeed the culprit. This is most easily done using the CCCP Insurgent.

If you're running Mac OS X, then use the Finder's Info Panel to set DivX Doctor II to "Open in the Classic environment" Start the batch decode. The progress bar is deceptive for WMA audio, in actuality it only takes about a 12th the time the progress bar indicates.

Download and install the mAC3dec application (http://prdownloads.sourceforge.net/mac3dec/mac3ec1.5.2.sit.hqx?download) When prompted by DivX Doctor II, select a folder. DivX Doctor II will write an "audio.ac3" file into this folder, your machine may not respond until this has finished. If you're using Mac OS 9, then just double click your movie file... It will play in the QuickTime Player AVI2MOV writes invalid QuickTime files, it also discards AVI keyframe information.

Do you have Windows Media Player? Is your Windows Media Player version 6.4 or higher? If not download the latest Windows Media Player now! (See Media Player above for details). Are you connected to the Internet? You need to be connected to the Internet with a minimum of 40kbits/s-speed connection in order to view Video. Try clearing your cache. Your computer keeps copies of web pages that you visit in order to speed up the loading process.

The audio and video excerpts can be played using RealOne Player. You can download a free basic version at Real.com.

You can access the message that was left for you by clicking on the voicemail notification window or by highlighting a contact and going to Actions->Message History to play the message. Once you play a message it is downloaded and saved locally on your computer. If you log on using a different machine then you will not be able to hear messages that you have previously listened to.

There may be a hardware issue. Audio output may be set very low, or muted, or speakers may be disconnected or headset plugged in, but not in use. File has been corrupted or removed. Check the Library to see if the title is there; it should be, because each Taster track is automatically added to the Library at completion of track download.

Sometimes dogs just don't get along...much like people. If a dog exhibits any signs of aggression or fear, one of our canine companions will remove the dog from the playgroup for a short period of time. The companion will determine if the dog is simply tired or just needs to wind down in order to rejoin the playgroup. Our companions will also spend one-on-one time with these dogs to help them adjust to the other dogs.

The latest version of MediaMVP software supports the playing of WMA music. Download and install the MediaMVP beta version from http://www.hauppauge.com/pages/support/support_mediamvp.html a Windows Media 9 player. A Windows Media 9 player is available from the Microsoft Windows update site. Solution: If the Router has a setting for "Authentication type" in its Wireless configuration, this should be set to "Automatic" or "Open".

We do not keep any copies of your personal content. Nothing! Even if you asked us to store them for you, we are not a digital storage facility and do not have the capacity. In fact, based on our processes of duplication and transformation, we do not even listen to the original content. The exception, of course, is if we experience a problem during recording and need to compare the digitized audio to the original. Just to be clear, we don't keep or store backups of your personal content, e...

Not every dental product qualifies for the Seal. There are certain requirements that must be met. For example, a company that applies for the Seal must: Supply objective data from clinical and/or laboratory studies that support the product's safety, effectiveness and promotional claims.

Yes. The Kaleidescape System has been designed for the anticipated widespread availability of HD content. The massive disk capacity of the Server is ideal for storing HD movies. A few HD titles are already being distributed by Kaleidescape pre-loaded on every new Kaleidescape System, and more will be available in the future.

This can occur when a computer does not have the correct Windows Media Video Image codecs installed. To install the necessary codecs, do one of the following: Connect to the Internet before you open a photo story in Windows Media Player 9 series or earlier, so that the Player can download the codecs. On the computer where you are attempting to view the story, download and install Media Player 10, which includes the necessary codecs.

Many publishers are publishing information in the form of sound, video or a combination of both. Before you can access these pieces of information you need another application which can play the sound or video file. The most common formats are MPEG-1 Layer3 (known as MP3) and RealAudio.. For details about players and how to play the, see the RealAudio/Video and the MP3 web sites where you can obtain, freely available, shareware or professional sound and video players.

Make sure the "with background" option is not lit. If you want to use a background, you will need to adjust the margins of your text file to allow for the video to show behind it. Earlier Versions: If you are playing text over your video in SundayPlus previous to version 2.3, and you cannot see the video picture, then it is most likely that the text file margins have been left full screen.