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Frequently Asked Questions

Can I earn Skywards Miles on any Emirates or SriLankan flight?

Skywards - Help Desk - Faqs - About Miles
Yes, provided the flight is not taken on free, barter or reward tickets; or on employee, industry or agent-discounted ticket. The actual amount of Miles earned depends on how far the member travels and whether they choose to fly Economy, Business or First Class.
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On which airlines can I earn Skywards Miles?

Skywards - Help Desk - Faqs - About Miles
You can earn Skywards Miles on Emirates Airlines, Sri Lankan Airlines and all our partner airlines. You are encouraged to check with your travel agent or the relevant airline for mileage accrual eligibility when making your reservation.
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Are Skywards Miles credited automatically after a flight?

Skywards - Help Desk - Faqs - About Miles
Yes, in most cases Miles earned on an Emirates or SriLankan flight will be credited within 48 hours of departure, as long as you quote your membership number at reservation and at check-in. The name on the reservation and ticket must also be an exact match to the name registered with Skywards.
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It would be great if I earned Skywards Miles on a flight. Can I?

Skysurfers - Help Desk - FAQs
Sure! The number of Miles you earn depends on whether you travel Economy, Business or First Class. You not only earn Miles when flying Emirates or SriLankan Airlines*, but also on partner airlines* in the programme - Continental Airlines, Delta Air Lines, Japan Airlines, South African Airways, United Airlines, Korean Air and their subsidiaries. Please note that on codeshare flights, Skywards Miles will only be earned on flights that carry and Emirates or SriLankan flight number.
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How do I earn Skywards Miles on my credit card?

Skywards - Help Desk - Faqs - About Miles
If you hold an Emirates Skywards co-brand credit/charge card from Citibank, ABK, EBI or SCB your Skywards Miles will be automatically credited into your Skywards account each month. If you hold one of our other partner credit cards, please contact your credit card provider to request for your credit card points to be transferred to your Skywards account.
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How many Skywards Miles are needed to redeem a reward flight?

Skywards - Help Desk - Faqs - About Miles
The number of Skywards Miles needed for a round trip reward ticket varies according to origin, destination and the class of travel. Members can use the Mileage calculator on the Skywards Web site to determine the number of potential Miles required per Emirates or SriLankan flight.
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Can I earn Miles on flights taken before I joined Skywards?

Skywards - Help Desk - Faqs - About Miles
Skywards offers members a 'one-off' credit for travel on Emirates or SriLankan taken up to 60 days prior to date of enrolment, providing they can supply the original ticket and boarding card. However all retrospective mileage credits must be claimed within six months of the qualifying transaction date.
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Can I enroll family members into my account so that I can earn Skywards Miles when they travel?

Skywards - Help Desk - Faqs - The Skywards Programme
You can choose to become the 'Head' of the 'Family Bonus' program, whereby you can earn Miles (20% of value) for trips taken by your nominated family members.
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Why are some of my Skywards Miles missing from my account?

Skysurfers - Help Desk - FAQs
That's probably because either your membership number was not entered when you made your reservation/checked in, or maybe the transaction is still being processed. Just give in your original hotel, car hire invoices and for airline travel, original boarding cards and ticket coupons to any Skywards service centre within six months to earn your Miles. There may also be a name mismatch between the ticket and membership account.
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How long can I use my Skywards Miles?

Skysurfers - Help Desk - FAQs
Your Miles are valid for three years from the date you earned them, so as long as they are in your account and you have enough, you can spend them at any time within this period.
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What is the difference between Skywards Miles and tier miles?

Skysurfers - Help Desk - FAQs
Skywards Miles are your reward currency and are earned whenever you fly with Emirates, SriLankan*, our partner airlines*, and through our hotel, leisure and lifestyle partners.Tier miles are earned only when you fly Emirates or SriLankan Airlines and help you to progress to Skysurfers Silver and Skysurfers Gold membership. Tier miles are earned at the same rate of one tier mile for each Skywards Mile you earn on your flight, plus a bonus of 50% for Business Class and 100% for First Class.
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Can my child travel alone on an Emirates flight?

think Emirates
Children between the ages of 5 and 12 may travel unaccompanied. For young passengers travelling alone, there are separate check-in facilities and dedicated ground staff to help on departure and arrival. For further details please contact Think Emirates or your local Emirates Office.
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If I pay for another person's ticket, can I earn A+ Miles for that flight?

PIA Award+ Plus ::.
Children under the age of 12 are not eligible for an Awards +Plus Membership and cannot earn A+ Miles. Awards and tickets are non-refundable on expired tickets. However, dormant A+ Miles that have not expired can be retrieved by members upon request, against a penalty payable in A+ Miles (as set out in the Schedule of Fees and Charges in Terms and Conditions). For further details, please call us at 111-786-786.
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If I had not quoted my membership number before the flight, could I still earn miles?

Member required to retain all the flight tickets and boarding passes in order to credit the mileage at the Air Macau Office within 6 months from the departure date. The system will take three days to complete recording the mileage into Member???s account.
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How do I book my rewards using my Skywards Miles?

Skywards - Help Desk - Faqs - About Miles
If you want to book an Emirates flight, you can do so using the online booking engine, by calling your nearest Emirates or SriLankan reservations office, your Skywards service centre or by using the online reward forms found on our website. For bookings with our airline partners, hotels and retail partners, you must complete the online reward forms. Your request will then be routed to our nearest service centre and you will be contact by Skywards.
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Can I use my Skywards Miles for friends and family?

Skywards - Help Desk - Faqs - About Miles
A reward can be passed on to anyone you choose, as long as it is not for commercial gain. You will need to contact your local Skywards service centre or your local Emirates or SriLankan reservations office with details so they can arrange the reward. Note: If you are redeeming Miles for rewards to be given to friends or family, you must collect the tickets yourself or have your Travel Co-coordinator (where applicable) collect them.
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Are my Skywards Miles added to my account immediately?

Skysurfers - Help Desk - FAQs
Definitely. As long as you provide your membership number when you make your reservation or when you check in.
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How many Skywards Miles do I need to claim a reward?

Skysurfers - Help Desk - FAQs
The number of Skywards Miles required for a round-trip reward ticket varies according to where you fly from and where you fly to. Rewards offered by our non-airline partners, e.g. Magrudy's, start from as little as 5,000 Skywards Miles.
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Can I earn frequent flyer miles for my trip?

Frequently Asked Questions...Answered by Reformation Tours
Most airlines do allow passengers to earn frequent flyer miles. Please check with the airline to see if you are eligible. Back to top Although Reformation Tours forwards all requests for preferred seating to the airline, they will not always provide you a seat assignment in advance. You do have a confirmed reservation even if you do not see a seat assignment on your air itinerary. Back to top
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How do I earn miles?

Butterfield Bank - AADVANTAGE
You will automatically earn one American Airlines AAdvantage® mile award for each US or Bermuda dollar of billed purchases made on your account. American Airlines AAdvantage® miles are not awarded for cash advances, balance transfers, finance charges or fees. When you are travelling, charge your flight and other eligible expenses to your credit card to “double dip”, earning additional miles for American Airlines® flights and transactions at AA partners.
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Member is required to quote his/her membership number when making a reservation or checking in for a flight at Air Macau counter. The mileage of the flight will be credited into the member???s account within three days.
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How can I earn Flying Club Miles by flying on a Codeshare flight?

Frequently Asked Questions : V-Flyer: The Virgin Atlantic Fl...
Codeshare flights are flights on certain Partner Airlines that are prefixed with a Virgin Atlantic flight code (i.e. VSXXX) - for example, you could fly from London Heathrow (LHR) to Singapore (SIN) on Singapore Airlines flight SQ317, but this also has a codeshare flight code of VS7317. If you're booked under the VS flight code, you can earn miles on your Flying Club account as per the table below.
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Can I combine my Miles with another Skywards member if I do not have sufficient Miles in my account?

Skywards - Help Desk - Faqs - About Miles
You cannot combine your Miles with another Skywards member. Skywards membership is open to individuals only.
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If I choose to earn miles, how many miles will I earn?

All your Marriott Rewards questions are answered in this FAQ
The number of miles you can earn varies by hotel brand and the participating frequent flyer programs. To view the frequent flyer programs and miles awards that are currently available, visit Earning Miles in the Earn Points or Miles section. When you hold a qualified meeting or event, you will earn 1 mile per dollar spent to a maximum of 15,000 miles per event.
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How long do I have to wait before my Miles appear in my Skywards account?

Skywards - Help Desk - Faqs - About Miles
Your Miles should appear in your account within 48 hours if you had quoted your membership number for EK and UL flights and 6-8 weeks for all partner transactions.
Related Questions

Can I claim Skywards Miles for travel taken before joining?

Skywards - Help Desk - Faqs - About Miles
To claim your Skywards Miles, you will need to submit any original documents such as original hotel, car hire invoices and boarding cards, ticket coupons for airline travel, to a Skywards service centre within 6 months of the original transaction date. Up to eight weeks must be allowed for partner transactions to appear in a member account. Remember to keep copies for your own records.
Related Questions

What is Skywards?

Skywards - Help Desk - Faqs - The Skywards Programme
Skywards is the frequent flyer programme launched by Emirates in partnership with SriLankan Airlines. Established in May 2000, it has created quite an impact with its unique and innovative approach and has already picked up a number of prestigious awards, including Business Traveler Magazine Middle East's 'Best Frequent Flyer Programme.' In 2003, Skywards won the Freddie Award for Best International Programme along with five other awards and in 2004 it won for Best Award Redemption.
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How many miles do I need to redeem a flight?

Butterfield Bank - AADVANTAGE
You can travel from Bermuda to any city in North America for as little as 25,000 miles (off-peak dates). Further details are available at www.aa.com.
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What should I do if the miles of a flight are not shown in my account?

Aegean Airlines
You may visit the section "MY ACCOUNT" at www.aegeanair.com and complete the application form for missing points . Alternatively you may contact Aegean Airlines Call Center at 801-11-20000 within Greece, at a local rate or +30 210-6261000 (from a mobile phone, or from abroad), and report the date, number and time of your flight. In any case, you must send your ticket covers and boarding cards either by fax at +30 210 6261902 or by postal mail at the address 31 Viltanioti Str.
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How can I earn Double Miles?

WorldPerks Visa Credit Card Features and FAQs Including Info...
Earn one additional mile per dollar spent when you use your WorldPerks Visa Signature Card for purchases of Northwest tickets, Northwest gift certificates, WorldClubs® memberships and Northwest Airlines WorldVacations® packages made directly from Northwest Airlines (Northwest Reservations, Airport Ticket Offices, nwa.com,® WorldVacations reservations and nwaworldvacations.com).
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