Installation time can vary based on a number of factors, but we recommend that you reserve about four hours for the Verizon Technician to complete the installation of your Verizon FiOS Internet Service. If you have asked for multiple computers to be configured on your order, add an additional 30 minutes per computer. A person 18 years of age or older must be present for the full installation visit.

What's involved in the Verizon FiOS Internet Service Installation process?Prior to ordering your new Verizon FiOS Internet Service, please check to make sure that your computer meets our system requirements. Our system can verify or you can print instructions on how to manually check all of your computers. When you place your order for FiOS Internet Service, you will schedule an appointment time for a Verizon technician to come to your home to conduct the installation process.

Is Verizon FiOS Internet Service available on my phone line?Eligibility for Verizon FiOS Internet Service is based on your service address, not your telephone service. When checking your phone number, we associate it with your address to verify eligibility. You can check availability for your location here. They laid fiber in front of my house recently. When will I be able to get FiOS Internet Service?Laying fiber in your neighborhood is just one step in bringing you the latest in broadband.

Verizon FiOS Internet Service is a broadband service designed to provide Internet access with maximum connection speeds of up to 30 Mbps downstream and 5 Mbps upstream, depending on the service selected. FiOS is provided on our state-of-the-art fiber-optic network. The consumer packages include a standard suite of services including access to newsgroups, up to 9 Verizon.net email accounts, , and 10 MB of personal Web space. Optional services are also available for a fee.

Verizon FiOS Internet Service is your high-speed Internet connection, whereas Verizon Yahoo! for FiOS is the software that gives you access to the Yahoo! portal and the features and services provided by Yahoo!.

Verizon FiOS Internet Service is the fastest and most powerful connection we' ve ever offered. With FiOS, you have the choice of several packages to meet your needs. We offer downstream connection speeds (the speed that data is transmitted to your computer) ranging from up to 5 Mbps all the way up to 30 Mbps. Connection speeds are between your location and the Verizon central office serving your location.

Verizon FiOS Internet Service is the actual connection that provides you Internet access. MSN Premium is a software solution that provides you with various services and features

If you are already a Verizon FiOS Internet Service customer and want to get MSN? Premium Internet Software, visit www.verizon.net/betterway for instructions on how to download the software.

part of your Verizon FiOS Internet Service, you will receive a wireless router. Existing FiOS TV customers will use the router provided with their TV service. Your router will enable you to create a home network so that multiple computers can be online at the same time. Your router also contains special diagnostic software that can help us trouble-shoot and correct problems should you experience trouble with your Internet Service.

Prior to ordering your new Verizon FiOS Internet Service, please check to make sure that your computer meets our system requirements. Our system can verify or you can print instructions on how to manually check all of your computers. When you place your order for FiOS Internet Service, you will schedule an appointment time for a Verizon technician to come to your home to conduct the installation process.

Verizon FiOS Internet Service includes up to nine Verizon.net e-mail accounts. Multiple e-mail accounts allow other household members to have their own private e-mail accounts or you can have personal and business e-mail accounts. You can set up your additional e-mail boxes with our account management tool. No. You will not need an additional phone line. Verizon FiOS does not require a phone line to operate.

Eligibility for Verizon FiOS Internet Service is based on your service address, not your telephone service. When checking your phone number, we associate it with your address to verify eligibility. You can check availability for your location here.

Your Verizon FiOS Internet Service will be up and running after you complete the registration process on the day of your installation. Prior to leaving, the Verizon technician will ensure you are getting the best performance possible by checking your computer settings and updating them if necessary, along with showing you some of the key benefits of FiOS.

Yes. Verizon FiOS Internet Service offers you the ability to create a home network so that multiple computers can be online at the same time. If this is a new FiOS installation, you will receive a wireless router with your order and you will need to use the Verizon router with your service.

Yes. Our 30-day money-back guarantee provides that if, for any reason, you are not completely satisfied with Verizon FiOS Internet Service, you may cancel your FiOS Internet Service within 30 days of your installation date and receive a refund for any charges you have paid to Verizon Online.

Yes. Your current phone features will work just as they do today. Verizon FiOS Internet Service will not affect Caller ID, Voice Mail, or features like Call Waiting. Certain telephones, answering machines and other telephone equipment not meeting industry standards may not work with service provided on the Verizon FiOS network, however. Yes.

If I am already a Verizon FiOS Internet Service customer, how do I get MSN Premium?MSN System Requirements

Verizon FiOS Internet Service is a broadband service designed to provide Internet access with maximum connection speeds of up to 30 Mbps downstream and 5 Mbps upstream, depending on the service selected. It provides a standard suite of services including access to newsgroups, up to 10 Verizon.net email accounts (yourname@verizon.net) or up to 15 domain name email boxes (yourname@yourbusiness.com), unlimited dial-up access, and Web space. Optional services are also available for a fee.

Verizon FiOS Internet Service is a powerful connection that loads data and images at unprecedented rates. FiOS offers downstream connection speeds (the speed that data is transmitted to your computer) up to 30 Mbps and upstream connection speeds (the speed that data is transmitted from your computer) up to 5 Mbps. Speeds described are between your location and the Verizon central office serving your location.

Once your home address qualifies for Verizon FiOS Internet Service, you can upgrade your service and take advantage of the most advanced applications on the Web today. You will be able to maintain your same e-mail address and other great Internet features. To learn if you are able to keep your Verizon FiOS Internet Service when you move to a new location, call our Verizon FiOS specialists at the number listed on your Verizon bill for details.

If you are already a Verizon FiOS Internet Service customer and want to get Verizon Yahoo! for FiOS, visit Verizon Central at www.verizon.net/verizoncentral and go to "My Account" for instructions on how to download the software.

Service level agreements are not currently available for Verizon Internet Service for Business. As Verizon expands its Fiber-to-the-Premises network, Verizon Online plans to offer additional connection speeds, features and Service Level Agreements.

No. At this time you need to use the broadband routers provided by Verizon that have been approved to work specifically with Verizon FiOS Internet Service. These routers contain special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection.

Yes. Verizon FiOS Internet Service monthly charges are in addition to your monthly telephone service charges from Verizon.

Verizon FiOS Internet Service for Business includes up to 10 Verizon.net email accounts or up to 15 domain name email boxes (yourname@yourbusiness.com). Multiple email accounts allow other business employees to have their own email accounts, which can be set up using the account management tool. Additional email boxes are available for an additional charge.