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Frequently Asked Questions

Who is eligible to use FASAP/ UMHS EAP services?

Understanding U: Frequently Asked Questions About FASAP and ...
All active or retired faculty and staff members (including temporary staff) are eligible to use these services. In addition, their immediate (benefit eligible) family members are eligible.
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What family members can use the EAP services?

LifeServices EAP Navigation Bar
employee's immediate family members (spouse, children, non-custody children, non-married partner, etc.) living within the same household may use the EAP. Dependents attending a college or university within the United States may also utilize services by dialing the 1-800 number. They will be scheduled with a counselor in their area.
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Who can use the services of the EAP?

FAQs
All state employees and many other contracting governmental entities. The EAP is also available for family members.
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Who is eligible for EAP services?

Frequently Asked Questions
All current employees of the SUNY Downstate Medical Center, their immediate families, and the retirees of the SUNY Downstate Medical Center and their immediate families, are eligible to use the services of the EAP.
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How can an employee access EAP services?

Frequently Asked Questions
Employees may be referred by supervisors, human resources/labor relations personnel, union representatives, or other interested parties. Or, the employee may self-refer to the EAP. In any case, the decision to use EAP services rests with the employee. The EAP is a voluntary option.
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How many times can I use the EAP?

Frequently Asked Questions
While there is no limit to the number of times an employee may contact the EAP for confidential help, the purpose of the EAP is not to offer ongoing treatment, but rather to provide assessment, referral, and resource information for a variety of problems/concerns which employees face. It is up to the individual which resources or referrals they choose to access. If needed, an employee may be seen more than once for supportive follow-up.
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Are residents and housestaff eligible to use the EAP?

Frequently Asked Questions
Yes. All residents and housestaff assigned to University Hospital, and all residents and housestaff with faculty appointments, regardless of assignment, are eligible to use the services of the EAP.
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Do faculty or supervisory personnel make use of the EAP?

Frequently Asked Questions
we all know, stress and personal concerns affect us all. All staff is encouraged to use the services of the EAP when problems arise. All employees are treated in the same manner when using EAP services.
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Who can use the EAP?

New Avenues Frequently Asked Questions by Employees
You can, as an employee, and your immediate family members. Give us a call at 1-800-731-6501 if you have any questions about coverage.
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FAQs for the Employee Assistance Program
Three hours of administrative leave per year is available for each employee for EAP appointments. The use of administrative leave must be coordinated with a supervisor prior to a meeting with an EAP Specialist, however, you are not required to give the reason for the appointment. Authorized use of annual, sick or bonus leave may also be used for EAP services.
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EAP 101: Frequently Asked Questions
Whenever you feel the need to talk to someone objective, experienced and nonjudgmental. We suggest the earlier, the better. Waiting or ignoring a problem usually makes things worse.
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Life Services Online - Frequently Asked Questions
We all have times when we worry about our work, family, and/or personal lives. Some times are more stressful than others, and it is only natural that feeling overwhelmed causes increased stress which interferes with our coping abilities. It is during these times that you may need to talk with someone - a professional, trained to listen and help you with the problems you are facing. Your employer understands this and is providing a service for you called an employee assistance program (EAP).
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How often can I use the EAP?

Frequently Asked Questions
The intent of the program is to help employees clarify the problem and identify strategies and solutions. Typically up to 5 visits can be anticipated; however, circumstances will dictate the exact number. Issues which require external resources or require considerably more than 5 visits will be referred to external agencies as appropriate. Assessment and consultation is available through EAP. Referral will be made to community providers, as appropriate, for treatment.
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How can I receive EAP services?

Office of Labor Relations
Just call the EAP during business hours and ask to speak with a counselor.  The  telephone number is (212) 306-7660.  After hours, you can leave a message and a counselor will return your call on the next business day.  The personal information that may be discussed with the EAP is protected by confidentiality laws and regulations.  Except in certain extreme situations, information will not be released without your written permission. 
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What services are offered by EAP?

DPA - Benefits - Employee Assistance Program - Frequently As...
The State of California EAP is an assessment, short-term counseling and referral service designed to provide you and your family with assistance in managing everyday concerns. Through EAP, you can get help addressing problems in the following areas:
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Are EAP services really confidential?

DPA - Benefits - Employee Assistance Program - Frequently As...
All EAP records and services are treated with the strictest confidence. The personal information you share with your counselor is confidential, unless you sign a release of information or if the law requires disclosure (e.g., if there is a threat of serious harm to yourself or others, or if there is a suspicion of elder or child abuse).
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Can Family Members Use the EAP?

EAP 101: Frequently Asked Questions
Any employee and/or their family members can access the EAP. Family members do not have to be dependents or immediate family members to use the EAP. Either the employee or family member may initiate the process by calling for an appointment.
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How can I become an EAP provider?

Frequently Asked Questions (FAQs) :: Contact Behavioral Heal...
For information on becoming a CONTACT EAP provider, please call (602) 659-1977 or (800) 888-1477, option 2, option 3.
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How often should I bill for an EAP client?

Frequently Asked Questions (FAQs) :: Contact Behavioral Heal...
The EAP claim form must be received by CONTACT within 60 calendar days from the date of service billed on the form. Late submission of claims will result in denial.
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Will participation in FASAP/ UMHS EAP counseling services jeopardize my position?

Understanding U: Frequently Asked Questions About FASAP and ...
No! Faculty and staff will not be penalized for participation. In fact the Standard Practice Guide (SPG) allows for the first visit to FASAP or UMHS EAP to be on work time if prearranged.
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Who provides EAP counseling services?

Frequently Asked Questions (FAQs) :: Contact Behavioral Heal...
EAP counselors are state-licensed psychologists, master's-level and doctoral-level therapists. They may be members of a CONTACT office team or they may be a part of our extensive provider network. For counseling therapy or specialized treatment, referrals are made to community professionals and other treatment sources.
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Who pays for EAP services?

Frequently Asked Questions (FAQs) :: Contact Behavioral Heal...
Your employer has contracted with CONTACT for EAP services. There is no charge to you for assessment, short-term therapy or telephone crisis intervention. If you need further assistance, such as additional counseling beyond the number of sessions paid for by your employer or specialized treatment, your CONTACT counselor will try to minimize the cost by referring you to professionals and treatment sources covered by your insurance or affordable community services.
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Can I be ordered to seek services through the EAP?

Law Enforcement Employee Assistance Program FAQ's
No. All EAP services are voluntary. If, however, you should receive a written referral to the EAP, it is to your advantage to comply. A supervisor can request confirmation of attendance and dates of attendance, particularly if the employee is attending EAP sessions on government time, or is utilizing sick time to do so. No specific content of the counseling sessions can be released by the EAP counselor unless the employee signs a release of information permitting such disclosure.
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What are the qualifications of the counsellors who provide the EAP services?

The Hurst Place - Online
All Hurst Place Counsellors have a Master's level degree and/or a post secondary baccalaureate degree with an average of twenty five years of clinical expertise and experience. Hurst Place provides direct counselling and support for a wide range of specialized situations with all counsellors having the required educational background and/or specific training/certification.
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What are the costs of the EAP services provided by Empower ?

EMPOWER - Improving Business Performance
The EAP counseling is provided at no cost to the employee and is a part of the fringe benefits offered to you by the company.
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Are family members covered by EAP services?

Employee Assistance Program : FAQs
Yes, services are provided to your employee's family members, and retirees at no additional cost. Coverage is also provided to laid-off employees for six months.
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