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Frequently Asked Questions

My CTA U-Pass is damaged or defective, how do I replace it?

National-Louis University
On CTA Bus, if your card is collected, you will be asked to complete a Report of Captured Fare card. You will be allowed to ride free and given a pink copy of the report for your record. CTA Rail Stations, if your card is collected, you will be asked to complete a Fare Discrepancy Report (FDR). You will be given $4.50 transit card and a copy of the FDR for you records. You will be instructed to go to CTA’s customer Service Center at 567 W.
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What do I do if it is damaged or defective?

New Era Portfolio HD
Refuse any packages with any obvious exterior damage and we will promptly send you a replacement. If you have already accepted the package and are not satisfied, call our Customer Care Department at 877-321-3200, Monday-Friday, 8:00 am - 5:00 pm, CST, to receive instructions and a Return Authorization for Artwork.
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I received my order and one or more items were damaged or defective or missing parts. What can I do?

Fine Home Displays Frequently Asked Questions
We recommend that you allow for at least 1" of clearance on all sides of your display item. For instance, if you have a sculpture that measures 6" L x 6" W x 10" H, you would need a dome or display case measuring at least 8" L x 8" W x 11" tall (one inch on the left, one inch on the right, and one inch above the item). If you need further guidance or if you would like a custom quote on a display case, you can contact us via our contact page.
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What should I do if a product arrives damaged or defective?

Acupuncture recertification, acupuncture CEUs, acupuncture P...
If this should occur, you must notify us the same day of its receipt by you and let us know what occurred. Please call us at 1-888-878-7353 as soon as possible.
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Can I return an item that is damaged, defective, or I just don't want?

Sixth Avenue Outfitters FAQs
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Notebook computers and hand-held computers can only be returned within 15 days of purchase. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions.
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My order arrived, but one of my items is damaged (or defective). What should I do?

FAQ
E-mail us immediately and we will replace the damaged or defective item with a minimum hassle to you. It's as simple as that.
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What if I receive a defective or damaged product?

Economical Software, Borland, Broderbund, Reasonably Priced ...
All CDs/DVDs are tested before shipping and carefully handled. If for any reason you receive defective or damaged product, you can have them replaced immediately at no extra charge to you... All our products are 100% quaranteed!
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What if my shipment arrives damaged or defective?

Aquarium Supply, Metal Halide Lighting - CirclePet FAQs
All products of CirclePet.com are shipped FOB Origin. FOB (Free-On-Board) Origin means that CirclePet.com pays all freight charges, the Buyer owns the goods while in transit, and the Buyer files any damage claims. Title passes to the Buyer at the moment the goods are transferred from Circle Pet to the carrier. The Buyer must file any claim (as the owner of freight) for any damaged incurred en route to the destination.
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Can I return an item that is damaged or defective?

Simonds Photographic(FAQ)-Answers on purchasing and shipping...
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. In the case of used equipment, we ask that any returns are made within 10 days. We do not accept returns on perishable items such as film, paper, and batteries, except in the case of defective merchandise.
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FAQ
If, within 30 days, you return the defective or damaged product, we will replace the item or provide a credit for the full merchandise amount less any shipping and handling charges. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual.
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What if I receive a damaged or defective item?

Canada's Best Adult Video, DVD, Toy & Novelty Source -- F.A....
If you receive a video or DVD that fails to perform due to manufacturer's defect or was damaged in shipping, please contact us immediately. We will ship you a replacement at no cost to you and include instructions and postage to return the damaged/defective item. Please e-mail or call us with your request before returning your product.
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What do I do if my item arrives damaged or defective?

Welcome to T-Rex Motorsports
All items we sell are insured for the full value of the item. If your item arrives damage please file a claim with the shipping company to reimburse for damages. If your item is defective please contact the manufacturer immediately. Do not install or mount the products if they are defective.
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FAQ
If, upon receipt of your merchandise, you are not satisfied with your purchase, contact our Customer Service staff for return authorization. All merchandise return shipping charges are the responsibility of the customer. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual.
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Defective Item - What if I received something that was damaged?

PokerBargains.com - High Quality at Bargain Prices!
If your merchandise arrives damaged, please contact us within 24 hours of arrival by contacting us via our Support Ticket System. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays. If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Pokerbargains will file the claim with the carrier.
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What if the item you received is Damaged or Defective?

MoreSales.com.my - A Malaysia Web Store
You can send us an email and report the damage. We will then guide you to return the damaged or defective items ,and we will make a new replacement to you. If the case, we fail to replace, we will give you a refund excluded postage. Processing your return usually takes 2 business days from the day we receive the return products.
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My bag is defective or damaged. Can you replace it?

Beatnik Bags :: FAQs
If you receive an item that is defective or damaged, please contact us within 5 business days of receiving the order and we will work to correct the problem. Beatnik Bags reserves the right to review the item's condition before replacements are sent. Please call us at 1.888.537.8740 or email us. We do not offer a catalog at this time. All of our products can be viewed on our web site.
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What if I have received damaged or defective merchandise?

Frequently Asked Questions About Online Shopping with Horsey...
We will be happy to replace or refund the defective item. We will refund the postage for shipping the defective product back to our store, but we will not refund the original shipping charges.
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How do I report damaged or defective items?

AKAR: FAQs
Please check all the packages upon delivery. Should a shipment arrive damaged or an item has a defect please notify us immediately at 1.319.351.1227. Upon inspection we will replace (if available) the item. If the item is one of a kind, for example a ceramic or glass piece, we will refund the amount. Be sure to save the inside packaging, outside box and all the packaging materials, since UPS will pickup the damaged shipments.
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What if my materials are damaged or defective when I receive them?

TCRP Rental Program Student FAQ
Call ACT at 800/745-5480 or e-mail Customer Service, and we will send you a replacement set at no cost to you.
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My order was damaged or defective, how do I get a replacement?

Chi Activate: FAQ Beauty & Fitness Products - No Handling Fe...
We are very sorry to hear that your order arrived damaged or defective. ChiActivate.com always try to provide you the highest level of service possible. We will be happy to replace the damaged/defective items in your order. In most cases, we request that you send the damaged/defective items back to us, while in other cases we will request that you dispose of the items appropriately. Please do not throw away your damaged/defective items until you have spoken with a Customer Care Specialist.
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I received a damaged or defective item. What can I do?

BarristerBooks- Your Only Online Law Bookstore! Law Books an...
If the item you received is damaged or defective, please contact us immediately at custserv@BarristerBooks.com, and we will rectify the problem by providing you with a pre-paid shipping label for the return of the damaged/defective item, as well as by promptly shipping a replacement item to you. The replacement item sent to you must be the same item originally purchased. Please note that in order to rectify your order, you must contact us within 3 business days of the delivery of your order.
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Can I Return the defective or damaged goods?

FAQ's and Help : Indian Online Shoppee
Yes you can! You can return the goods bought from us for a full refund in case you are not completely satisfied with them. All you have to do is to inform us of the reason to return the goods. Request for returning sending us feedback, giving your order details.
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What about Damaged and/or Defective Products?

About Us
Items shipped in error or received damaged can be returned for refund or exchange within 5 days of customer's receipt of order. Nesting With Style will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective.
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