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Frequently Asked Questions

I have subscribed to 2-in-1 SIM service. Can I apply for Multi-SIM service?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
No. You can only subscribe to either one of the service. You need to cancel 2-in-1 SIM service & sign up for Multi-SIM service. Multi-SIM service has 1 mobile number with different SIM card numbers, all the SIM cards can be used to synchronize. Please note that there is only 1 common Phone Backup account for the subscriber. any one time, only 1 SIM card can be used for synchronization.
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I have subscribed to TWIN Card service. Can I apply for Multi-SIM service?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
No. You can only subscribe to either one of the service. You need to cancel Twincard service & sign up for Multi-SIM service.
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How can I cancel 2-in-1 SIM service? Which line gets to retain the existing 2-in-1 SIM card?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
You can visit any SingTel Hello Service Centre or contact your company's designated Account Mgr (for BRN/CRN-registered line) to cancel 2-in-1 SIM & be reverted to normal SIMs. You will be issued a new SIM Free of Charge. This applies to both personal & company line. The personal line holder will have to get his new SIM at any Hello Customer Service Centre while the company can contact their Account Mgr (for BRN/CRN-registered line) for the SIM replacement.
Related Questions

I subscribe to 2-in-1 SIM service. Which SIM card can I use to synchronize the entries?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
in-1 SIM is having 2 mobile numbers tied to 1 SIM card, the User have to apply for Phone Backup service independently for the 2 mobile numbers. For example, If mobile number 91111111 subscribes to Phonebook Back-up service while mobile number 92222222 does not subscribe, the User of the 2-in-1 SIM has to toggle 91111111 to "active" before he can synchronize his phonebook. However, the entries in his phone can be used by both numbers.
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Can I use the "2-in-1" SIM in all the handsets?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Selected handphones are able to work with 2-in-1 SIM. Kindly call our friendly Customer Service Officers for assistance.
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If the 2-in-1 SIM card is lost, what must I do?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
You should immediately call 1626 to suspend both lines to terminate any potential unauthorized use of the lines. Upon doing so, you can go to any Hello Customer Service Centre to get a 2-in-1 SIM replacement card (at no charge).
Related Questions

If I wish to terminate my Multi-SIM service, what should I do?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
You may visit any of the Hello Stores or Teleshop to terminate your Multi-SIM Cards. You will need to change your SIM Card to a non-Multi-SIM SIM card. The Change SIM of $19.26 will be chargeable.
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I subscribe to Multi-SIM service. Which SIM card can I use to synchronize the entries?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Multi-SIM service has 1 mobile number with different SIM card numbers, all the SIM cards can be used to synchronize. The Phone Back-up synchronization behavior should be as follows: For example, User uses device A (with the 1st SIM card) to do a synchronization of 450 entries. Wendy Lee (mobile 91111111) is one of the entries being synchronized.
Related Questions

What is Multi-SIM?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Multi-SIM service enables you to have just one mobile line and multiple SIM cards (up to max. 4 SIM cards). Now you can enjoy the convenience of using one mobile number across multiple handsets or devices to make simultaneous data transfers while talking on the phone.
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I subscribe to Multi-SIM service. I have lost my mobile phone. What should I do?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
You should immediately call 1626 to suspend your line to prevent any unauthorized use. SingTel will suspend your line (ie. All your Multi-SIM cards will be suspended). Pls proceed to hello! shop to obtain your replacement Multi-SIM cards & reinstate your line. Pls note down the remaining Multi-SIM cards that you're holding so as to aid us in identifying which is the lost card to be replaced. Replacement of your lost Multi-SIM card is FREE. You do not need to change your Multi-SIM Cards.
Related Questions

If I am using a Pick & Roam set, will my 2-in-1 SIM's call forwarding setting be affected?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
If you are using a Pick & Roam set, your 2-in-1 SIM's call forwarding setting will be temporarily override.
Related Questions

Can Multi-SIM be used on carphone?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
So far, the carphones sold in Singapore market do not support USSD code. User who wishes to use Multi-SIM on carphone can follow A, Q7's simple steps. No. However, to use your BlackBerry service on Multi-SIM, you can only access your emails on a designated BlackBerry device and specify a dedicated SIM to support the service. For BlackBerry service, customers can only read their emails on the designated BlackBerry device.
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Who is eligible to subscribe to Multi-SIM?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
No. You can enjoy data access with your existing Data3 Premium Unlimited price plan and subscribe to a maximum of 3 Multi-SIM cards. For both Data3 Premium Unlimited and Data Unlimited price plans, customers can only subscribe to a maximum of 3 Multi-SIM cards.
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How do I apply to SIM?

Frequently Asked Questions
Let's start by getting acquainted. See a step-by-step list of the process on our Application Process FAQ.
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Can Multi-SIM be used on all handsets' models?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Yes. Multi-SIM can be used on all handsets' models (refer to km list of PDAs/Blackberry devices that support/do not support USSD code). 3G services can only be used on 3G handsets.
Related Questions

Can I set Call Divert on all Multi-SIM Cards?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
No. Call Divert can only be set at the Preferred Multi-SIM Card. Only the Preferred Multi-SIM Card is allowed to make and receive voice/video calls.
Related Questions

What is Multi-Service Discount?

TiVo FAQ TiVo Frequently Asked Questions - TiVo FAQ
Multi-Service Discount is a TiVoŽ service policy that discounts the monthly TiVo service fee from $12.95 to $6.95 for those with more than one eligible TiVo box on the same account.
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TiVo | Most Popular Frequently Asked Questions
Multi-Service Discount (MSD) is a TiVo Service policy that offers discounts on new, active TiVo Service subscriptions for additional TiVo DVR(s) in a given household. Multi-Service Discount is limited to a maximum of five (5) additional TiVo Service subscriptions. TiVo One-Year Service agreements are eligible for MSD. The monthly service has a discounted rate of $9.95 per month and the prepay service has a discounted price of $99.
Related Questions

What is the Multi-Use Radio Service (MURS)?

MURS: Frequently Asked Questions
MURS is a private, two-way, short-distance voice or data communications service for personal or business activities of the general public. It is not available for the transmission of images. [95.401(e)]
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I disadvantaged if I apply to an over-subscribed College?

Frequently Asked Questions
No. Oxford aims to ensrue that candiates’ chances of obtaining a place are not affected by their choice of college. A considerable amount of redistribution takes place between colleges during the admissions process. Some candidates may be reallocated to a different college prior to inteview; others may be offered interviews at other collges during the interivew peirod.
Related Questions

How do I stop a service I have subscribed for?

Sify Mobile get instant alerts on your cellular phone
You can stop a service by going to the My Alerts section and select the option to disable all alerts. You can also go to the Edit alerts section of a specific page and choose to disable that service temporarily. You could also just uncheck all the selections that you have made.
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What do I need to do after I have subscribed to your GPRS service?

SingTel.com - Consumer - Products & Services - Mobile - IDEA...
Free Internet Account by SingNet that provides you with Free Internet Access to browse and download contents from the Internet. (Free Internet Account for GPRS will not be accessible using LAN line) To access these contents, you will need to set up your Access Point Name (APN) for the Internet and/or IDEAS service using the respective user-id and password. The APN "internet" allows you to access the Internet similar to when you sign up with an Internet Service Provider for Internet services.
Related Questions

Can my friends who are not subscribed to the service call me?

Whizfone
You can subscribe to our Virtual Phone Number. We will tie a Singapore PSTN number to your account. This way, your friends can reach you by dialing your Singapore PSTN number.
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I subscribed to the service, how do I get my login and password?

Fasten.it - Professional Fasteners Database.
Once received the confirmation of your payment, Fasten.it will email you your login and password to have access to the site. We advise you to print it and keep it for the future.
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I subscribed to your service but never received anything. What's going on?

The Business Source
Most likely, your spam filter is blocking the emails we have been sending to you (which contain the links to our service). After subscribing online you should receive an immediate confirmation from InternetSecure (the company that securely processes your credit card transaction). On that day or the following business day you should receive an email linking you to your first month's content.
Related Questions

Can I speak to a Sim Manager before I apply?

Allied Simulations
Yes, you can. They are happy to answer any questions or just have a chat. You can find their e-mail addresses on the simulations page or their sim's website. All Sim Managers will visit our forums and many use Internet Relay Chat.
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How to you restore the service if you get back the SIM?

banglalink ::
Ans: If customer gets back his/her lost mobile set or SIM, he/she should request us in writing through fax or personally visit our nearest CSC to release the SIM.
Related Questions

Do I have to purchase another SIM to use this service?

Maxis - BlackBerry
Yes, you can. Simply subscribe for Maxis BlackBerry Internet Service (RM55 per month) and any of the Data Packages starting with 5MB package (RM25 per month & subsequent usage is 0.5sen/kB).
Related Questions

What is the SIM Phonebook backup service?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
The SIM Phonebook backup service is a new service offered by by SingTel Mobile that allows the SingTel subscriber to backup his/her phonebook entries that are stored in the SIM card with SingTel.
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