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Frequently Asked Questions

How do I revoke my Entrust SSL Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
If you need to revoke your Entrust SSL Certificate, use the following link https://buy.entrust.net/buy/index.cfm?event=revokeForm In the event you lost your passphrase, please contact the Entrust Certificate Services support certserv.support@entrust.com to get a template of a letter to fax us.
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How can I retrieve my Entrust SSL Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Your Entrust SSL Certificate is provided to the order technical contact in an email when your order is completed. You can also utilize the Customer Order Tracking page by entering your order number and in the Certificate section of the page select the "Click here to retrieve your certificate" link.
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Can an Entrust SSL Certificate be revoked?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Yes, an Entrust SSL Certificate can be revoked. A certificate should be revoked under the following conditions: Entrust will automatically revoke your Entrust SSL Certificate if being replaced by a reissued certificate. If for any reason Entrust needs to revoke your SSL Certificate, you will be notified of the revocation.
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When do I need to renew my Entrust SSL Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Entrust recommends starting the renewal process 30 days before the expiration of your current Entrust certificate. Your new certificate will be 1 year (or 2 years, depending on your purchase option) from the expiration date of your current Entrust certificate. There is no penalty for renewing early. The renewal verification process usually takes 3 to 5 business days. within North America.
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Will I receive notification when my Entrust SSL Certificate is going to expire?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Entrust will notify the Authorizing contact listed on your SSL Certificate order application one month prior to the expiration date of your Entrust SSL Certificate. Entrust will also notify the Technical contact listed on your Entrust SSL Certificate order application two weeks prior to the expiration date of your Entrust SSL Certificate. Instructions on renewing your Entrust SSL Certificate will be contained in this expiry notification email.
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Do I need to provide a new CSR when renewing my Entrust SSL Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Yes, when you renew your Entrust SSL Certificate, you will be required to provide a new certificate signing request (CSR). This is done for security reasons. Unlike other public CAs that simply repackage your old public key in a new certificate and call it a "renewal", Entrust asks that you generate a new key pair and CSR and request a fresh certificate.
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What is Entrust's SSL or WAP Certificate replacement / reissue policy?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Entrust has a certificate replacement / reissue policy that states Entrust Certificate Services can offer a one time, no charge replacement of your certificate within thirty (30) days of the original issue date. If you require a replacement certificate after the initial replacement, or it has been over thirty (30) days since the issuance of your SSL Certificate, you must purchase a new certificate at https://buy.entrust.net/buy/index.
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What is Entrust Certificate Services refund policy on SSL and WAP Certificates?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Entrust has a no refund policy on the purchase of any Entrust SSL or WAP certificate(s). This policy is defined in Entrust's Certification Practice Statement located at http://www.entrust.net/about/practices.cfm. If you are within thirty (30) days of the original issue date Entrust, can provide you with one free re-issue.
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How do I revoke my Certificate?

New Page 1
The application form for the Certificate revocation/suspension is available in the IDRBT CA repository. Apply online for a certificate revocation to the IDRBT CA. Your Digital Certificate will be revoked according to the IDRBT CA CPS.
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Frequently Asked Questions (FAQ's)
Your private key, or the medium containing the private key corresponding to the public key contained in that digital certificate has been, or is suspected of having been, compromised. You can download the request form from the HeSA website at http://www.hesa.com.au/ or call HeSA on 1300 660 035. HIC Certificates are revoked in 48 hours upon receipt of the revocation request. The revocation request can be faxed or sent by Post.
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Server Certificate Service FAQ's
You can either revoke it yourself by going online using a password that was used at the time of the initial application
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What is the Entrust verification process for an Entrust Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Valid payment information (valid Entrust Purchase Order number, valid Credit Card Information or Promo Code) If the Technical Contact works for a subcontracting company (i.e., ISP) Entrust Certificate Services will forward a Consent Form to the Authorization Contact. The Consent Form will also confirm that the Authorizing Contact has read and agreed to the terms of the CPS and Subscription Agreement.
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How long does it take to get an Entrust Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
From the time you submit your application, the processing time for an Entrust Certificate takes 3 to 5 business days for North America, and 5 to 10 business days for applications outside of North America.. If the information you provided with your application is not adequate (i.e. your organization does not own the domain name you apply for), the processing time will take longer, or your application will be rejected.
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What is an Entrust Chain Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
The Entrust Chain Certificate contains the Entrust Root CA public key and is signed by Entrust Root Certification Authority (CA). Entrust is a Root CA in all major browsers. By installing the Entrust L1A Chain Certificate in your Web server, you create a chain of trust between end users and your Entrust EV SSL Certificate.
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How do I install the Entrust Chain Certificate?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
You must install both chain certificates in addition to your Entrust EV SSL Certificate to provide maximum browser support to your Web server. Below are general steps. Consult your server's documentation for more detailed information. Select the Entrust Root Chain Certificate in your Web browser. The certificate begins with the line "----BEGIN CERTIFICATE-----" and ends with "-----END CERTIFICATE-----". You must include both these lines.
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Can an Entrust WAP Certificate be revoked?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Revocation of WAP Certificates is not supported in Version 1.1 of the WTLS Specification as published by the Wireless Application Protocol Forum Ltd.
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What are Entrust Extended Validation SSL Certificates?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Extended Validation (EV) SSL Server Certificate is a new category of SSL certificate created by an industry consortium called the CA/Browser forum. This new category of certificate was conceived in response to the growing threat of phishing attacks with a goal of increasing consumer confidence in online transactions. EV certificates will be issued to websites only after rigorous validation of their identity.
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What are Entrust Unified Communication SSL Certificates?

SSL Certificates by Entrust. Secure Socket Layer (SSL) Web S...
Entrust UC Certificates are suited for use with server products that support multiple secure communications protocols and may need to process communications for multiple domains and multiple hostnames within domains . We are able to secure 10 or more Web servers using the same SSL certificate via the Subject Alternative Name (SubjectAltName) extension. UC certificates are compatible with Microsoft Exchange 2007 and Microsoft Live Communications Server
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How do I revoke my Digital Certificate?

Gatekeeper Digital Certificates FAQs Guide Introduction Over...
You will need to go to the certificate management page [/certificatemanagement]. Here you will need to search using your email address for your certificate. Once found select your certificate from the list given. You will also need your Challenge Phrase from the original enrolment.
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eCompany - Business Services
long as your certificate is valid (not expired or revoked), you can revoke it. You should revoke you certificate immediately if the private key is compromised.
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What is an SSL certificate?

Web Hosting solutions. Worldclass reseller plans.Wild Hoster
SSL certificate allows your web site to be "signed" by you as well as a trusted authority, as a certification that the content is encrypted and is actually authorized by you or your company. In web hosting, your site can accept credit cards and other transactions with the assurance to your customer that their information is not sent in a way that is readable by anyone but them and you.
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Order Form FAQ
SSL (Secure Sockets Layer) certificate in your company's name assures your customers that the transactions they perform on your site are secure. An SSL certificate is a "must have" if you want to collect confidential information from your customers, such as credit card numbers.
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Frequently Asked Questions - TPP Internet - Australia's Lead...
SSL (secure sockets layer) certificate ensures that any information sent to your web server from your web site will be scrambled as it travels across the internet, making it impossible for any third party to intercept or steal.
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GO BACK TO TOP What is a SSL certificate?

Web Site Design and Hosting Frequently Asked Questions - GLD...
SSL stands for Secure Socket Layer. A SSL certificate provides encryption for your web site so orders and credit card numbers are securely encrypted as they are entered from your visitor's browsers to the server. This prevents the interception of any sensitive information.
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Security FAQ
X.509 server certificates can be obtained from one of the accepted Certificate Authorities. Please make sure you obtain an SSL server certificate and NOT an individual/personal certificate. The accepted Certificate Authorities currently include Verisign and Thawte; qualified Indian government entities may use certificates issued by NIC. We are happy to consider use of certificates from an offical Indian Certifying Authority.
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Web Hosting - Cybersite Pte Ltd
SSL certificate is a "key" file that sets the encryption between CyberSite's servers and the browser. It is purchased from a Certificate Provider such as Versign or Thawte
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E-Commerce Solutions Consultants, LLC - The Total Internet S...
SSL certificate is a string of information (often stored as a text file) that is used by the SSL protocol to establish a secure connection. SSL server certificates contain information about whom it belongs to, whom it was issued by, a unique serial number or other unique identification, valid dates, and an encrypted "fingerprint" that can be used to verify the contents of the certificate.
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bit SSL Digital Certificates, Website Security, Wildcard, Fr...
A Web Server Certificate permits securer communication between a client and a server (say a customer's browser and a web retailer's server) or two servers (any servers who want to "talk" securely amongst themselves). Simply stated, a web-certificate is a digital document that has unique codes to identify the holder of the certificate to the person accessing the site. A Personal Certificate is issued to individuals to certify their identity.
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SunProWeb - Reliable Toronto Web Hosting
SSL certificate gives your website an extra layer/level of security so that sensitive information is protect (such as credit card details and passwords). As a matter of fact, all on-line stores use SSL certificates to conduct e-commerce activities! To determine whether a website has an SSL certificate, look at the Address Bar in your web browser; you should see "https" instead of "http" at the beginning of the address. The "https" signifies that the URL is secure.
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