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Frequently Asked Questions

What if I receive a damaged specimen?

FAQ's
This hardly ever happens because we wrap and ship everything very carefully, but if it does, we send out a replacement right away at no cost to you. All we ask is your assistance if we decide to file a claim with the post office. Home | How the Club Works | Join | FAQ's | Upcoming Minerals | Guarantee | Sample Writeup | References | Contact
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What do I do if the product is damaged when I receive it?

ddfurniture.com - Frequently Asked Questions
All of our products are covered by our manufacturers warranties. Please contact customer service Toll Free at 1-800-758-3222. We will have the product fixed or replaced.
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What do I do if I receive damaged or misengraved items?

FREQUENTLY ASKED QUESTIONS (FAQ) - [AD Trophy] Trophies, Awa...
To place a claim on damaged or misengraved items, please contact our Customer Service Department at 1-800-841-6790.
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What if the watch is damaged when I receive it?

Telford Services FAQ
We inspect all watches prior to being sent out. If you receive it damaged please contact us immediately. Retain all packaging material so we can arrange for the watch to be sent back to us at our expense. We will either refund or replace your purchase in full including all postage costs. We would ask that you co-operate with any Post Office investigation. This usually means signing and returning a form in a reply paid envelope.
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What is a specimen?

Trademark FAQ
A specimen is a real-world example of how the mark is actually used on the goods or in the offer of services. Labels, tags, or containers for the goods are considered to be acceptable specimens of use for a trademark. For a service mark, specimens may be advertising such as magazine advertisements or brochures. Actual specimens, rather than facsimiles, are preferred. However, if the actual specimens are bulky, or larger than 8?" x 11", then the applicant must submit facsimiles, (e.g.
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How can I be sure I'll receive a top quality specimen?

FAQ's
Many people join the Club at the Gem and Mineral shows we take part in, where they can see the quality of our specimens. If you're not satisfied with your first specimen and write-up, return it and we'll promptly return all your money, and you may still keep the free book.
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What do I do if I receive a damaged shipment?

Frequently asked questions about AliMed
if you receive a damaged shipment call the carrier and report it. depending on the value they may come and do an inspection. They will provide a ref(claim) number. Then call Alimed at 800 225 2610 with the information and we take it from there. Damaged shipments must be reported within 5 days of receipt.
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What if I receive a damaged system?

Frequently Asked Questions
If any refurbishe d equipment was damaged or lost in transit, or, if you received a system other than what you ordered, or damaged in any way, please call our customer service department at 0870 907 5039 . A representative will work with you to resolve the problem quickly. Dell Outlet sells refurbished computer equipment which has been returned to Dell for a variety of reasons.
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Buy Online or Call
If you receive a shipment that is damaged this should be noted immediately upon receipt/delivery with the Courier driver. This can also be noted when signing for delivery. (i.e. your signature ? followed by the word "damaged") Damage during shipment must be noted within 24hrs of receipt/delivery by contacting DFSDIRECT at 1-877-814-4142 or via email to sales@dfsdirect.
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What am I to do if the package is damaged when I receive it or if it is missing?

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In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See Our policies section.
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What if I receive a damaged or torn item?

Frequently Asked Questions
If you receive a defective or damaged garment, notify our Customer Care Department within 48 hours of receipt otherwise there will be no recourse. Our Customer Care Department will provide you with a return number and will tell you how the exchange process will work. If an exchange is processed, you MUST send everything back in the original shipping box and packaging, in the exact same condition it was received.
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Are there any special requirements before I give my specimen at the lab?

Frequently asked questions for STD testing, STD tests, HIV t...
Some tests may have special requirements. Within each test description, there will be a notation if there is a specific specimen requirement.
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Can I defrost one specimen and use part now and part later?

Artificial Insemination Sperm Donor Egg Donation Fertility M...
Once thawed, a specimen should always be used in its entirety. If you refreeze a specimen, many more of the sperm will be killed. Use the whole specimen, as the sperm will live longest in your internal environment of the upper reproductive tract. Don't panic. We do check and re-check each and every shipment for completeness. We normally ship one vial per cane unless room in the dewar requires multiple vials per cane.
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How does a specimen get to ClearPath Diagnostics?

ClearPath Diagnostics - Frequently Asked Questions
We provide collection materials and professional, courteous next day or rush courier service for all specimens. Rush service is available from 8:00 a.m. - 3:00 p.m., Monday through Friday. Please contact (315) 234-3300 for more information.
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Frequently Asked Questions (FAQ) About Trademarks
A specimen is a real-world example of how the mark is actually used on the goods or in the offer of services. Labels, tags, or containers for the goods are considered to be acceptable specimens of use for a trademark. For a service mark, specimens may be advertising such as magazine advertisements or brochures. Actual specimens, rather than facsimiles, are preferred. However, if the actual specimens are bulky, or larger than 8½" x 11", then the applicant must submit facsimiles, (e.g.
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What if I receive the wrong item or a damaged item?

FAQs (Frequently Asked Questions)
We strive to be accurate with each and every order. However, occasionally a damaged item or the wrong item can be delivered. If this occurs, we will be happy to help correct any issues. Please contact us and explain the situation. Try to have your order number handy when contacting us.
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What if I receive my Elephant Calendar and it is damaged?

Elephant Calendar Support
Your Elephant Calendar comes with a 30-day no-risk, money-back guarantee. If you're not completely satisfied for any reason, we'll gladly refund your purchase price -- no questions asked.
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What if an item I receive is damaged?

Egemstore Fine Jewelry: Frequently Asked Questions
If an item you order is damaged on receipt, call Customer Service at 866-559-1942, or email customerservice@egemstore.com to obtain a return purchase order number (RPO). Once you've received your RPO, use the return shippping label included with your purchase and remember to included a fully completed return form (also included with your purchase) . Upon our receipt of the damaged item and return form, item will either be repaired or replaced and sent back to you via FedEx 2Day.
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WHAT IF THE ITEMS I RECEIVE ARE DAMAGED IN SHIPPING?

About Fresh - Customer Service
If your package was damaged in shipment, please contact us at 1 800 FRESH20. We will replace the damaged items and place a claim with the shipping carrier who will pick up and inspect the package.
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What if I receive a defective or damaged product?

Economical Software, Borland, Broderbund, Reasonably Priced ...
All CDs/DVDs are tested before shipping and carefully handled. If for any reason you receive defective or damaged product, you can have them replaced immediately at no extra charge to you... All our products are 100% quaranteed!
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What do I do if I receive an item that is damaged?

American Truck Equipment - Frquently Asked Questions
Important! If shipped by UPS or FedEx, note the damage before signing for the shipment. Do not return the damaged merchandise to us. Contact your local UPS or FedEx office. Damaged items must be left in the original carton for UPS or FedEx to inspect. UPS or FedEx will contact us after the inspection. If your order is shipped by commercial truck, have the driver note the damage on the freight bill prior to signing. Contact the delivering carrier at once to file a claim.
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What should we do if we receive a damaged item?

FAQ: Information for resellers
First, save the packaging along with the damaged item. Then let us know about the damage. In most cases we will want you to send us the item along with its packaging so we can file a claim with the shipping company. We all want FedEx and UPS to be more careful with our packages. The only way this will happen is if we file claims when they damage our shipments.
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