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Frequently Asked Questions

Can I use any DSL modem with my Verizon Online service?

ADSL.cz - FAQ
No, at this time you need to use a ADSL modem that is compatible with the ADSL network. If you want to use a modem from a source other than chosen provider, please check with us first to determine compatibility.
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Can I use any DSL modem with my Verizon DSL service?

myPISD.net
No, at this time you need to use a modem that is compatible with Verizon DSL. If you want to use a modem from another source, please check with us first to determine compatibility.
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Can I use my DSL modem, router or cable modem with my Verizon FiOS Internet Service for Business?

Verizon Small Business Center - Shop
No. At this time you need to use a broadband router provided by Verizon Online that has been approved to work specifically with Verizon FiOS Internet Service for Business. Your router also contains special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection. Not all Verizon services are currently supported by the FTTP network.
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Can I use a modem I already have from another DSL service?

DSL Terminology, Definitions and Availibility Check
Enter your quote and service availability request information below to view, shop and compare DSL rates in "real time".
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Can I use any DSL modem with DSL service?

Welcome to HRI Broadband
No, at this time you need to use a modem that is compatible with HRI DSL. If you want to use a modem from another source, please check with us first to determine compatibility.
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Can I use my existing cable or DSL modem equipment?

EarthLink® High Speed - Frequently Asked Questions
In most cases, yes. If not, we'll provide equipment for you at no charge. EarthLink Wi-Fi, however, requires specific equipment. Costs may be associated with the necessary equipment.
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Can I use any DSL modem with my Tusco.Net service?

Tusco.Net, Inc.
No, at this time you need to use a modem that is compatible with Tusco.Net's and the phone company's DSL equipment. If you want to use a modem from another source, please check with us first to determine compatibility.
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Can I get cable modem (RoadRunner) or DSL service instead of ResNet?

ResNet Frequently Asked Questions
In most cases, no. Some graduate residences may have existing coaxial cable infrastructure (for cable TV), which will allow them to subscribe for cable modem service at their discretion. Fraternities, sororities, and co-ops, particularly those which are privately-owned, may also have existing cable TV or non-Cornell phone service which could support cable modem or DSL.
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Can I use my HSI Modem, Router, or Cable Modem with my Verizon FiOS Internet Service?

Verizon FiOS - FAQs
No. At this time you need to use the broadband routers provided by Verizon that have been approved to work specifically with Verizon FiOS Internet Service. These routers contain special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection.
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Is Verizon Online abandoning DSL?

Verizon Small Business Center - Shop
No. DSL continues to be a strong broadband Internet access product for our customers and we're continuing to expand its availability at this time. Verizon Online is committed to bringing broadband capability to our customers and is prepared to address those needs with both fiber and DSL.
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Where can I get more help with my Verizon DSL or Dialup service?

Verizon Online
A wealth of information and help can be found at the customer support site at or the business support site at http://business.verizon.net/help/.
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Do I need to purchase or rent a modem to use your DSL service?

Velcom.ca ::
In order to use our DSL service you will require a DSL modem. You may rent or purchase a modem from Velcom. If the modem is not from Velcom then you'll be required to configure it with the necessary username and password. The username and password would have to be specified under the PPPoE connection settings of your DSL modem.
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DSL, Cable Modem Q6. Can I use your service if I have a Mac?

A6. Yes, you are able to use QuickBooks Hosting service as long as you have PC emulation software such as Virtual PC
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Can I talk on the phone and use DSL service at the same time?

EarthLink® High Speed - Frequently Asked Questions
Yes, you can talk on the phone and use your DSL service at the same time, on one phone line. There's no need to add an additional phone line for EarthLink DSL service.
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Can I dial up and use my cable modem/DSL at the same time?

NASA Headquarters Modem FAQ
No. To maintain proper security you MUST first disconnect any system that will dial-up from a cable modem or DSL service. Users of cable modems or DSL service should consider using the Secure Nomadic Access service. The FAQ for SNA is here. SNA provides Web-based, secure, high-speed access to internal Headquarters computer resources.
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Can I use any modem with my DSL connection ?

About Lightning DSL Service - DSL FAQ=-
No. Lightning DSL is based on very specific hardware. You cannot install any modem to be used with your service.
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I have a Macintosh. Can I still use a DSL Modem?

Vermont Telephone Company
Yes. Any computer that can support the TCP/IP protocol can be used with the DSL Modem. Most late model Macintosh computers (Power PC, including the iMac) have the 10Base-T network connection built in. If you have an older model, which does not have a network connection, you must purchase an appropriate network card and install it in your computer. Most network cards for Apple computers come bundled with the software needed to configure TCP/IP.
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Can I use any modem with my SOFTCOM High-Speed DSL service?

Untitled-1
No. For ATM circuits you must have an ADSL modem that supports rfc1483 bridge mode. SDSL modems are not compatible. Frame relay circuits will only work with Fujitsu DSL modems. Regular 56k dial-up modems will not work as a DSL modem. If you want to use a modem from another source, please check with us first to determine compatibility.
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I charged for the time my DSL modem or computer is online?

Tusco.Net, Inc.
No. Tusco.Net's DSL Internet access is unlimited and always online. You will not have to worry about how long your modem or computer is in use or turned on.
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Welcome to HRI Broadband
No. HRI Internet access is unlimited. You will not have to worry about how long your modem or computer is in use or turned on.
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How do I order Verizon High Speed Internet if I already have Verizon Online Dial-up service?

Verizon | Verizon High Speed Internet FAQs
If you already have Verizon Online Dial-up service, call your local Verizon business office to Order Verizon High Speed Internet. If you have dial-up service from another provider (such as AOL, etc.), you can Order Verizon High Speed Internet online.
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What is the benefit of the Verizon Online DSL One Year Plan?

Verizon Online
The key benefit is that you get a discount on your DSL service. By choosing the One Year Plan for your DSL versus the month-to-month plan you can save over $200 dollars a year. Not only do you get cost savings, but Verizon gives you more by bringing you the best Internet content, sites and tools. We've worked with the top Internet brands to offer free premium Internet services for Verizon Online members – like powerful PC security and more. Learn more.
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Can I use my DSL and regular modem simultaneously?

NRTC Communications
In theory, yes. . Because your voice bandwidth is not used by the DSL modem, you may use a regular analog modem as well. In practice it is not known for sure how well this will work. Remember that there is a splitter that filters out the DSL bandwidth. It has been reported that the DSL side can leak over into the voice bandwidth. This may affect connection speed with your analog modem.
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Can I use my alarm system on the same line as my DSL modem ?

About Lightning DSL Service - DSL FAQ=-
This is generally not recommended. Your alarm system uses the standard dial tone on your line but the electronics in the console and management panel may be affected by the higher frequencies of DSL. You should check with your alarm system provider for advice on this question. At a mininum, and if you have no other option, you should use your alarm system in combination with a LOW PASS FREQUENCY FILTER.
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Can I use a brand-x DSL modem?

Cascadeaccess
We support the G.Lite ITU G.992.2 standard thus a G.992.2 compliant modem should work with our DSL service. We can support PPPoE (RFC 2516) or PPPoA (RFC 2364) standards. Many people have asked specifically about the CISCO 675 modem which is offered by US WEST. The 675 is not a DMT G.Lite modem and it is not supported. The Cisco 678 G.Lite (The 678 is a DMT Full Rate modem and would need a software download to operate in G.Lite mode).
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Can I use CallWave with a Cable Modem or DSL?

FAQ - CallWave Internet Answering Machines
Yes, CallWave works with either a Cable Modem or DSL. Using CallWave with a Cable Modem or DSL makes your Internet act like a second phone line. When talking on the phone, any calls that come in are routed through your "always-on" Internet connection to your PC.
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Can I use a DSL modem with Color Fax?

Color faxing software - Impact Color Fax
No. You cannot receive a fax through a multifunction device (MFD). Impact ColorFax is a PC based fax software application and can receive faxes if the fax modem is connected to the PC and the telephone line is directly connected to the modem. MFDs are stand alone devices with built in color fax capability. Once it receives a fax, it cannot transfer it to the PC as a fax.
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I have a cable modem (or a DSL line), can I use it with your system?

Frequently Asked Questions
Yes! Effective 03/31/2003 our software is Internet Ready and Capable. Please download the upgrade from our "New" page, ask for an Internet Password from our personnel, then work at high speed. Try different setup strings, in the "Edit Modem Setup" portion of our program. There are sample setup strings in the "help" selection of our Windows program, and also on page 4 of the printed manual.
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Can I use my DSL, cable, or AirPort modem?

JPT: Frequently Asked Questions
No, JPT cannot be used with these types of modems. JPT can only be used with traditional analog modems (such as the built-in modems that ship with most Macintosh computers) or with Bluetooth mobile phones.
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