Kaleidescape recommends that all Disk Cartridges should be left in the Server until the replacement Disk Cartridge has arrived. Please do not remove a Disk Cartridge unless instructed to do so by Kaleidescape Technical Support. The Server chassis will cool properly only when all its slots are filled with a Disk Cartridge (blank or containing a hard disk drive).

Check question number 6 about startup disks; most people need these because of hard disk problems. Apple provides an "erase disk" option on their main menu which will re-initialize some but not all hard drives. Apple also has a "disk test" utility to test formatted disks. There is also a popular control panel add on for "SCSI probe" which is helpful, check various Mac shareware sites for it.

Although Kaleidescape uses high quality hard disk drives, drives do fail occasionally. On average, drives in Kaleidescape Systems fail at a rate of one or two percent per year. To prevent loss of information from a drive failure, every Kaleidescape Server uses RAID-K to store redundant information. The 3U Server also features a Hot Spare Disk Cartridge as an additional measure of data protection.

When a hard disk drive fails in a Kaleidescape System, you will still be able to enjoy all the Movies and Music in your library, but the System will not be able to import CDs or DVDs. Your Kaleidescape System will also be vulnerable to losing data from a second disk drive failure, until the first failed disk drive has been replaced and the data on it rebuilt. If you suspect that a disk drive has failed, then always call Kaleidescape Technical Support first.

No, RADIUS was designed for individual PC use and certain configuration files will not work if the program is stored anywhere but the C: drive.

Yes. If the disk contents are not backed up / restored then you will lose the Photoscape 3D program / data and therefore you will have to re-install and re-register each region. If you have saved the registration codes then simply provide them when requested otherwise you will have to go online and request the codes. As long as the main computer details have not changed then you should not incur any charges.

All our CompactDrive's are pre-formatted and tested before shipment. If you need to reformat the device again, it is highly recommended that you format the CompactDrive hard disk using the formatter.exe tool, which can be downloaded from our website. In this way you can achieve the highest reliability for the CompactDrive. Note, the hard drive has to be formatted in FAT32, which is the default option with our own formatting ultility. In most cases, formatter.

You must delete files from your disk or hard drive if you have either of these two conditions AND you have already notified me and I have advised you to delete files: If you are storing your work on a floppy disk and you are getting warnings that the disk is becoming full, it is time to delete some files from your data disk. If your work has become corrupt on the Instructor Management Web site because of export and upload errors, you must delete ALL your files.

Currently the Seagate and Western Digital drives are recommended. Be sure to check with us though as these change with manufacturing moves.

The cdrom drives in our lab machines are setup to use the automounter. The automounter will automatically mount the drive for you when you access it, and unmount it when it is not being used. The cdrom will be automatically mounted under /cdrom once you access that directory. You can use most normal Ext2fs (linux) file commands on the cdrom then. Since a cdrom is read-only, commands to write to the device will not work. cd /cdrom

A Hot Spare Disk Cartridge is an additional Disk Cartridge installed in a 3U Server that is immediately available as a replacement if a hard disk drive fails. If an active drive fails, the Server continues to operate, no content or user-entered data is lost, and information that was stored on the failed drive is automatically restored to the hot spare. This eliminates the need for an urgent service call and provides peace of mind in marine and other remote installations.

Formatting your hard drive is a method of cleaning the system of all the old files and bugs that may be active. Furthermore it is a requirement prior to installingto a new hard drive. It was thought previously that formatting hard drives could be damaging to the hardware and it would affect its performance so much that it could lead to the loss of data. Formatting a hard drive can help eliminate file corruption, correct slow running systems and get rid of error messages that keep popping up.

We support removable fixed disk pull-out drawers. We support removable fixed disks in pullout drawers. We do not officially support JAZ or SyQuest or other removable devices. However, in our own offices we are successfully backing up and restoring data to a JAZ drive, but we never intend to boot from the JAZ. If you are using a removable drive as the DPSR drive, it is likely that the backup will not be bootable. We do not recommend using a removable drive for disaster recovery purposes.

The removable hard drive can be set to record to or as a backup drive. There are three ways available to duplicate the recorded video from HD 1 (Fixed HD) to HD 2 (Mobile Rack HD). First, the FULL backup option, duplicates all the recorded video from HD1 to HD2 (given HD2 is equal to or larger than HD1). Second, the ALARM backup option, duplicates only the alarm-event recorded video from HD 1 to HD2. Third, the SELECT backup option, manually duplicates selected video clips from HD1 to HD2.

Unfortunately the SilentDrive will not work with hard drive caddies, because both products are designed to enclose a standard hard drive, and in doing so, increase the overall size of the drive so that it no longer fits into a 3.5 inch bay, but instead needs a 5.25 inch bay. Therefore the customer must decide whether it is more important to have nearly silent hard drives, or easily removable hard drives, but not both.

Yes, we can upgrade your system to a larger drive capacity and add a removable hard drive at an additional cost. Note: A removable hard drive is now a standard feature on all Hawk PCI models.

With the FDISK utility in OSR2. FDISK will only allow you to put FAT32 on drives larger than 512MB. Inside FDISK, you must enable "large disk support," to choose FAT32. After exiting FDISK and rebooting, FORMAT (use the OSR2 version only) the drive. NOTE that you must manually reboot after exiting the OSR2 version of FDISK, this is not automatic as in previous versions of FDISK. If you do not reboot between FDISKing and FORMATing, you will get strange-looking error messages.

Answer: NT can view a maximum partition size of 2 terabytes (or 2,199,023,255,552 bytes), however there are limitations that restrict you well below this number. FAT has internal limits of 4 GB due to the fact that it uses 16-bit fields to store file sizes, 2^16 is 65,536 with a cluster size of 64 KB gives us the 4 GB. HPFS uses 32-bit fields and can therefore handle greater sized disks, but the largest single file size is 4 GB.