The OCBC$ is valid for a period of one year, OCBC$ period. The OCBC$ period follows the anniversary of the card account.

Ans: OCBC$ is the currency for our rewards points. You can earn 1 OCBC$ for every S$1 charged to your OCBC Credit Card.

Ans: Please allow approximately seven (7) working days for the processing of your redemption request.

Arrangements will be made to deliver the OCBC Rewards within two to four weeks (barring any unforeseen circumstances).

Ans: You will be awarded 1 OCBC$ for every S$1 charged to your OCBC Credit Card (excluding OCBC NTUC VISA Card, OCBC Robinsons VISA Card, corporate cards, debit cards, private label cards and all Cards that have been suspended or terminated). The OCBC$ is calculated based on the value of Card transactions effected daily and rounded down to the nearest OCBC$.

Ans: On successful redemption, the OCBC$ required for the redemption will be immediately deducted from your account. The Rewards Voucher will be mailed to you within 7 working days.

Yes, if you hold both the OCBC Visa and MasterCard cards. Combination of OCBC$ is only applicable for redemption of gifts and/or vouchers.

Platinum cash rebate (Only applicable for Platinum Cardmembers with a minimum of 10,000 OCBC$ in their card account)

You can easily redeem the gifts you desire by using our Internet Banking, PhoneBanking services or Mobile Banking. Step 1 Log on to https://www.ocbc.com/internet-banking/ using your Access Code and Internet Banking PIN. Step 8 To redeem, click "add to my OCBC$ cart" at the bottom of the page. The redemption page will appear. Step 11 Select "Check Out" to confirm redemption or click ???Continue Shopping' to continue redeeming more OCBC Rewards.

Ans: An OCBC BBA operates like a passbook savings account and earns interest. An account holder will have access to ATM, Phonebanking and Internet Banking facilities. There is no limit to the type and number of transactions an account holder can perform at the Bank's service touchpoints.

Ans: We will be maintaining our existing passbook savings account for the time being. Presently, we do not charge for transactions performed on passbook savings account. However, we will give you advance notice if we intend to change the operating features of the account.

Ans: OCBC Mobile Banking offers 24-hour access to your accounts everyday. It is fast and convenient, allowing you to perform your transactions anywhere and anytime.

Alternatively, you can visit the OCBC mobile portal via your mobile handset service provider portal. i.e. M1 Miworld, Singtel IDEAS, StarHub Gee!.

Ans: There are 3 options open to you: Your available OCBC$ will be reflected in your monthly statements. You may call 1800 363 3333 or (65) 6363 3333 (for overseas callers). Finally, you may also log on to our Internet Banking and click on either: - balances and networth - Or my OCBC$ under OCBC Extras in the OCBC Rewards programme.

Ans: You may redeem an OCBC Reward as long as the OCBC$ have been credited into your OCBC Credit Card account.

Ans: The OCBC Rewards Programme lets OCBC Credit Cardmembers enjoy a wide selection of OCBC Rewards with the OCBC$ they earn by using their OCBC Credit Cards. They can redeem their OCBC$ simply by logging on to our web site, calling our 24-hour OCBC PhoneBanking service at 1800 363 3333 or (65) 6363 3333 (for overseas callers)or logging onto mobile.ocbc.com via mobile phone's Web Browser.

To collect your OCBC Reward, you or your Supplementary Cardmember must present the relevant OCBC Rewards Voucher together with your/his OCBC Credit Card, as proof of eligibility, to the relevant participating merchant as well as sign on the OCBC Rewards Voucher. For purchases exceeding the value of the OCBC Rewards Voucher, you or your Supplementary Cardmember must charge the difference to your/his or her OCBC Credit Card.

Ans: OCBC Phone Banking gives you flexibility and convenience. You can access OCBC Phone Banking anywhere, anytime to perform your banking transactions.