In 99% of all cases, this is caused by Nero's MP4 splitter (NDparser.ax) interfering. Most users have a working version of it, and then you usually never notice it since it just works (you won't get Haali's tray icon though). However, for some, seemingly random, users it's broken and doesn't provide either video or audio output. The solution to this problem is to unregister it, after verifying that it is indeed the culprit. This is most easily done using the CCCP Insurgent.

You should see a white icon in your system tray (right-bottom of your screen). That is Haali Media Splitter. Right-click on that icon to switch between the audio tracks that are in the file.

The file must be up to 2.5 mbps, 480x480, 30 frames per sec., Simple Profile with AAC-LC up to 160 Kbps, 48 Khz, stereo audio in .m4v, .mp4 and .mov file formats.

You can get fancy and use one of the high-end video editing products like Final Cut Pro for the Mac or Adobe Premiere Pro 2.0 for the PC, but those take a long time to learn. If you're on a PC and looking for a simpler option, try Windows MovieMaker. This free download is easy to use and has some good tools for importing and exporting your video. If you're on a Mac, try iMovie for editing your clip. iMovie has a lot of cool features and is very powerful and easy to use.

The audio and video files require you have flash player (version 6 or higher) installed. Click here to download and install Macromedia Flash Player.

You can either drag and drop the URL to the OnNow area in TVedia, or use TVedia's context menu to enter a URL to play.

You may be watching the webpage on a dual monitor configuration. If you are, make sure that the video is on your primary monitor. If you are not using a dual monitor and the problem persists, please check the audio video settings page.

First ensure your speakers are turned on and are not muted. If problem persists, please check the audio video settings page.

Planet eStream can be used to trim the start or end of a recording. If more extensive editing is required then an editing package such as Adobe Premiere or Avid Xpress can be used and the resulting file re-inserted into the system.

If the cables aren't securely inserted, or crossed this may cause interference. One thing that usually works is swapping the cables around. A wireless card may also cause interference if it's near the OSD.

If you're running Mac OS X, then use the Finder's Info Panel to set DivX Doctor II to "Open in the Classic environment" Start the batch decode. The progress bar is deceptive for WMA audio, in actuality it only takes about a 12th the time the progress bar indicates.

Download and install the mAC3dec application (http://prdownloads.sourceforge.net/mac3dec/mac3ec1.5.2.sit.hqx?download) When prompted by DivX Doctor II, select a folder. DivX Doctor II will write an "audio.ac3" file into this folder, your machine may not respond until this has finished. If you're using Mac OS 9, then just double click your movie file... It will play in the QuickTime Player AVI2MOV writes invalid QuickTime files, it also discards AVI keyframe information.

In a slide show presentation, images seem to have been dropped or have blocks on them where the graphics appear smeared or fuzzy.

The server may be down, the content may have been moved, or the URL to the content is wrong. In these situations you can do nothing. If the content is embedded in the HTML page, try clicking on the player's video screen. In some cases, network congestion could cause the player to time out; keep trying, or try again later when the network is less congested. Most likely you are behind a corporate firewall that has not had the appropriate ports opened.

The audio and video excerpts can be played using RealOne Player. You can download a free basic version at Real.com.

You can access the message that was left for you by clicking on the voicemail notification window or by highlighting a contact and going to Actions->Message History to play the message. Once you play a message it is downloaded and saved locally on your computer. If you log on using a different machine then you will not be able to hear messages that you have previously listened to.

The latest version of MediaMVP software supports the playing of WMA music. Download and install the MediaMVP beta version from http://www.hauppauge.com/pages/support/support_mediamvp.html a Windows Media 9 player. A Windows Media 9 player is available from the Microsoft Windows update site. Solution: If the Router has a setting for "Authentication type" in its Wireless configuration, this should be set to "Automatic" or "Open".

Yes, depending on the amount of video or audio that you have, a Tech Services staff member can edit it for you. If you have many hours of video, however, your project may be billed for the time; contact Dave Marcou in Tech Services, who can provide more information. Tech Services can also train you to do the editing work yourself (see the next question). Yes, Tech Services has PCs and Macintosh computers equipped with audio and video editing software that you can use free of charge.