An IVR or “Interactive Voice Response” is an automated answering service which distributes calls dependant on the option selected by the end caller (i.e. “press 1 for sales, 2 for customer services…” etc)

It is just a short message that warns callers of the cost and ensures you are operating under the ICSTIS Code.

To obtain access to the IVR system, you must complete the registration form located on www.nationalpooling.com under "Law Enforcement" and "911/Law IVR Registration" to obtain a Personal Identification Number (PIN). The assigned PIN is only to be used by the Police, Law Enforcement, and Public Safety agencies as defined by the Department of Justice. The '911/Law IVR Registration' is only for law enforcement agencies, however, service providers can request an IVR PIN.

You may get your account balance, information regarding patient or insurance payments posted to the account, request a copy of your itemized bill, and any needed mailing address. The IVR is available 24 hours, 7 days a week and 365 days a year. The phone number is (866) 656-8776. Charges for treatments and medications ordered within 24 hours of your discharge may not be included on your initial bill.

In general, you need to ask your vendor if its PBX includes support for the Telephony Applications Programming Interface - also known as TAPI in jargon. Digium's Asterisk PBX is a special case. It does not support TAPI, but it does support SIP and our TAPI-based IVR can be made to answer calls in a SIP environment. More detail on that option is here.

This telephone system allows both payors and payees to determine the last payment received on the case and the balance due. The telephone system requires the caller to enter a personal identification number (PIN). Because this telephone system is available 24 hours per day, 7 days a week, it is the most efficient way to obtain last payment and balance information. Please note that the IVR lists the balance due as of the date of the call, versus listing the arrears on a case.

We do not know and cannot determine that based on the make nor model of your IVR. The manuals for your IVR should contain a list of those formats which are accepted by your IVR system and said list is also available from the manufacturer of your IVR. Often times IVR systems can accept a wide range of formats and/or bit/sampling rate combinations and while we can advise you as to differences in sound quality, the choice of such is left to you, the end user.

A new function has been added to the 2896 telephone number. When you call the number, you no longer get a busy signal but instead you are automatically transferred to the IVR. Anytime during the IVR options, you may select "0" to speak to the next available specialist. Your call will be put into a queue and will be answered in the order it was received.

Dr. Jon Anton recently responded when asked what he thought call centers would look like in five years.

Yes, definitely; multiple means of accessing student services is a key part of our customer service philosophy. IVR access is very appropriate for certain types of functions (e.g., grade reporting) and will be continued. During the development of the new system, we will maintain existing IVR applications at a stable level; most will need some adjustment to work with the new system.

Note: If you normally withhold your telephone number (caller line identification or CLI) you should append *31# before above numbers as the *31# is a special code interpreted by your phone allowing your CLI to be send. e.g *31# 02071079777

Neither the City of Highland or State Treasurer's Office charges or receives any on the fees for these payment options. The fee is split among several entities involved in enabling transactions to occur on the internet. The majority of the fee is charged by the credit card company used in the transaction. The remaining amount is split among payment processors.

E-Pay and the IVR are services offered by the Illinois State Treasurer's Office to the City of Highland. The State Treasurer's Office has elected to not accept Visa as a viable payment option due in part to the manner in which Visa manages their convenience fees. For more information, please contact the State Treasurer's Office - Illinois Funds Division at 217-782-6540.

Yes. You can request that the HAL line be set up as a listing on your Powerline system. This procedure will allow you to add a source digit to the listing you designate as the HAL line. A source digit can only be used if the HAL line has been set up as a listing number on your IVR system. A source digit can't be used if the HAL line on your system is accessible as prompt "12".

Each InfoGate 1000 Gateway includes a fully customizable IVR system which can be configured independently of other Gateways in the network. The InfoGate network administrator thus has unlimited flexibility in the deployment of Gateways in different environments. The IVR system of each Gateway can be customized to support any language by simply re-recording the default voice prompts. Default prompts are currently provided by InnoMedia in two languages, English and Mandarin.

The IVR may be programmed to play a greeting and/or request certain information (i.e. a password) when a port is accessed. The IVR function can be configured through the Max Web Manager.

I do not have a business phone number or a fax number. I cannot accept phone calls about Gradekeeper since I am teaching during the day. Please use my feedback page for all your questions or comments. I can usually reply the same day.

No. Our offices receive and investigate anonymous complaints on a daily basis. If you leave your name or phone number, it becomes part of the public record, and is available to any citizen for review. Back To Top