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You should unpack the plants, and remove any packing material. Place the plants in a shady spot, and water it thoroughly. They should perk up overnight if looking wilted. You can plant right away or let them catch their breath for 3-4 days, then plant them in the ground, again watering thoroughly. Plants can actually be maintained in their Bluestone pots/paks for several days, just keep them moist and in dappled light. Any questions, just give us a call.

Yes, providing the digibox isn't already being used with an existing viewing card and you sign up with Insat International for a minimum period of 12 months for an annual fee of ?120 if you choose to pay Sky on a monthly basis, or ?100 if you choose to pay Sky an advance one-off payment for 12 months worth of viewing.

Our production quantities are set well in advance of the model delivery. Due to the limited nature of our productions it is our goal, as with most businesses, to be sold-out upon delivery. Therefore, the best way to own the model you want is to keep up to date with our latest project announcements, and promptly place a reservation with an Overland Models dealer.

Open the shipping box and inspect them. They should be alive and moving. If the legs and claws hang loosely from a lobster and there is no movement when you pick it up, it's a goner. Don't eat it! See our policy page for what you should do.

The Viewing Card will work for a minimum of 12 months (Sky contract) and for as long as you pay for it thereafter. It will not be swapped or replaced unless Sky is replacing for newer generation Viewing Cards or your card is damaged (does not happen when used properly).

If it happens, Sky will re-place it. If it is your fault due bad treatment of the card, Sky and/or we may charge you for that. You can demand a refund for unauthorized transaction that has been taken from your credit card. Simply inform your credit card company. Finally, we can not accept any other payment method.

If the shipment appears damaged upon receipt, please have the delivery agent make a notation stating that fact. Any notification delay may result in a loss to you. We cannot honor claims that fall under the carrier's responsibility. All claims for shortages and/or damages must be made within ten (10) days of receipt of your merchandise. If you have any questions related to shipping, please call us. We are always happy to help.

Please use our live flight information display, call 407-825-TIME (8463) or contact the airline directly to determine whether a specific flight has arrived.

When the order is shipped you will receive a confirmation e mail with the tracking number for your shipment and an Internet address from the courier. You may use this information to trace the status of our shipment on line. If the tracking number is not available or if you have any other problems please contact service@tangovox.com

Because the majority of our products are special order, your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please call us at (858) 272-1598.

Answer : Please check that it has been over 5 working days. For example if you sent your order on a Tuesday first class then it should arrive with us on a Wednesday and we aim to have it arrive at your door 5 working days later (which would be the following Tuesday). If 5 working days has passed then ask yourself whether you paid by cheque or not. If you pay by cheque it almost certainly won't arrive in 5 working days as it takes us that long for a cheque to clear.

This can be done in the archives settings page. Select the tick box to password protect the archives, and then set a password using the option at the end of the archives settings page.

Yes, we accept personal checks, money orders and cashier's checks. Simply print out the order form and mail it in with your check. Once we receive your payment we will process your order.

Seeing the body can be difficult but also therapeutic. This experience, available before either cremation or burial, can take many forms. One or two people may make a brief identification of the deceased, usually after only minimal preparation of the body. The family and invited friends may have a private viewing with limited preparation. Or you may have a more formal public visitation.

Approximate ship times are on our About Shipping page. Of course, if we have an item on hand, it will ship within 24 hours. We ship to you via USPS Priority Mail (with tracking) within 24 hours of receiving the items from our suppliers.

Because the majority of our products are special order, your credit card will be charged at the time that you place your order. In order to clarify any confusion, this is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit".